Thomson Sawmills Reviews 12

Second time buying logs from Thomson Sawmill, once again fantastic service.
The staff were so helpful showing me what the delivery size was and booked me in quickly for a delivery.
Delivery was quick and again a great service with very clean logs and great size for the log burner.
Cannot fault this service and would 100% recommend.

Second order of kiln dried hardwood. First order was as described no problems. Second order took a while to get delivered and the logs were more like kindling.
The whole order comprised of what seemed like left over bits from the sawmill floor. Took pictures but can't upload them here.

Great service and price. Makes a change to see what a true 3m2 looks like instead of all these dumpy bags etc . If you live in Norwich or surrounding areas tomson sawmills definitely worth a go .

Ordered one full load of kiln dried wood. Prices have come down since I last ordered. Delivered within a couple of days. Delivery driver rang ahead to make sure I would be home. Excellent experience and their logs are exactly the quality I would expect.

Timber not as good as it used to be. I've had 175x175 gate posts rot off within 2 years. Panels and feather edge with lots of white not treated properly. When Questioned they are treated properly. How can a brown treated bit of timber be treated properly when it has white bits ? It's a shame they can't admit this and very disappointing as I have used this company for years. Customer service applauding They have now lost my custom. I spent a lot of money over a year being a company. But I'am now going else where for better Quality. But being in the trade I'd advise to go else where.

I ordered kiln dried firewood on the 19th March for delivery and told delivery would be 4th April !! I rung up on the 4th at 2pm to enquire about the delivery and told it was on its way. At 4.15pm I got a call advising me the delivery wouldn’t be made that day and told it would be the next day.

I currently work for this company and I find the place to be a very unsafe,dirty workplace, the work is very heavy,fast paced and hard on your body. The pay is not competitive atall for the work that is asked of you, there is no training atall and you will have the supervisor constantly watching you telling you to speed up all the time, what makes the company feel like slave labour. Break times are very short and unpaid. Worker turnover is ridiculously high in this company due to all these issues. And final straw is you don’t get holiday of your choice as you are dictated to about when you take it. Overall a bad company to work for.

Would not recommend, rude and reckless.

Sourced 3 fence panels from this company and realised when I got them home that they were too heavy for me to lift in to place (materials and construction were far stronger than expected). I then found that I could buy the materials from them separately, so phoned and placed an order as I really liked the panels. They were extremely good about taking the old panels back. At every stage of the process they were professional, friendly and efficient. Will be back!

Use them all the time for my business
Great service , and value

And the quality of wood is great

Excellent service, Friendly staff, good quality material and easy to use. Thank you

Prompt response to queries and quote requests. Easy process when Collecting - Polite staff - Help given to load goods by helpful & chatty staff too. No hesitation in recommending.