I love Thor Juice e-juice. Thorbacco is amazing. I am local to one of their stores and Ben at Langley is brilliant, excellent customer service and the range of UK made juices is large, great prices an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've been buying their Bat Juice flavour for a number of years now, and never had an issue. I decided to try something new recently and purchased a couple of bottles of Indisposable liquid. My coils n... See more
Was sick of buying vape juice that burnt my coils out after two days, and spent so much money testing other flavours from various companies that just tasted like utter cack! Did some research and foun... See more
Company replied
I have been using these guys for years and the service is wonderful! Have never been let down or disappointed. Loads of product choice. Great prices and offers. Really quick order processing online... See more
Company replied
Company details
- #94 of 127 best companies in Electronic cigarette store
Written by the company
The Vapour Room The home of the multi award winning Thor Juice e-liquid, from best fruit e-liquid to best established vape shop. Specialists in electronic cigarettes. We provide only the best service with knowledgeable staff offering professional & helpful advice to ensure YOU are satisfied. Using only UK pharmaceutical grade ingredients manufactured under strict, sterile decontamination cleanroom facility. Each batch is regulated, tested and fully batch traceable. Our team of mixologists adds the magic by creating and developing the wonderful flavours that bring Thor Juice to life!
Contact info
High Barn, Arlington Road East, BN27 3NH, Hailsham, United Kingdom
- 01323 654309
- support@thorjuice.co.uk
- thorjuice.co.uk
4.6
Excellent
313 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Vapour Room - Thor Juice
Thank you for your review, Kei! We're glad you're happy with the service you received. Have a lovely day!
Severe Health Issues and Poor…
Severe Health Issues and Poor Experience with Thor Juice Ltd.
I strongly advise everyone to steer clear of products from Thor Juice Ltd., particularly their vaping products. After purchasing one of their vapes, I suffered severe health complications that persisted for several months. The experience was not only distressing but also detrimental to my overall health.
From the outset, the product seemed subpar, emitting an unusual odor that was unlike any typical vape juice. Within a short period of using this vape, I began experiencing respiratory issues, prolonged nausea, and other alarming symptoms that led to multiple visits to the doctor.
Attempts to address the issue with Thor Juice Ltd. were met with apathy and ineffectiveness. Their customer service was unhelpful and dismissive, showing little concern for the serious health effects I reported. There was no effort made to investigate the issue or offer any form of compensation or resolution.
This experience has been not only physically taxing but also emotionally frustrating. For your health and well-being, I urge you to avoid purchasing anything from Thor Juice Ltd. There are many other reputable brands out there that prioritize customer safety and satisfaction. Do not risk your health on a company that fails to uphold basic standards of product safety and customer care.
7 March 2024
Unprompted review
Reply from The Vapour Room - Thor Juice
*Edit*
Hi, since this is a copy and paste review and we have tried multiple times to get your contact details to be able to remedy this, along with no members of staff recalling a conversation as mentioned by you, we have suspicion that this is a fake review in retaliation to the bad feedback we left on Drain Busters Ltd. They charged an obscene amount to fix the toilet at our HQ address (which is still broken) and conducted themselves in a very unprofessional manner, and have flagged the reviews we left. If this is a genuine review, we urge the writer to contact us directly, otherwise the review will be deemed fake and removed.
Hi Chris, thank you for bringing this to our attention. We apologise for the negative experience you have had with our products, this is not something we've had before! We would like to speak to you about this further, please could you send us an email to support@thorjuice.co.uk detailing which products you used that seemed to cause a reaction and who you spoke to about the issue (if you don't have a name, please let us know what number you called). We want to come to a resolution with you so please do get in contact! Thank you, we look forward to hearing from you.
Gave them a challenge and Dan rose to the occasion …
This shop is brilliant we would highly recommend they are very knowledgeable on the stuff and we explained what we wanted. Dan rose to the challenge and delivered exactly what we wanted we are very happy with what he sold us. You will have our custom for life and we will highly recommend this company shop and staff to everyone
30 March 2024
Unprompted review
Reply from The Vapour Room - Thor Juice
Thank you for the review, Rebecca! We're glad you had such a good experience shopping with Dan, we'll be sure to pass the feedback over to him. Have a lovely day!
Simple ordering and arrived v.quicky!
26 February 2024
Reply from The Vapour Room - Thor Juice
Thank you for the review, Amy! We're glad to hear you received your order quickly and found our website easy to use. Have a great day!
Easy to purchase on line and very quick…
Easy to purchase on line and very quick delivery
3 January 2024
Reply from The Vapour Room - Thor Juice
Thank you for the review, Donna! We're glad you enjoyed your experience shopping with us online. Have a lovely day!
Totally disappoint got advised about…
Totally disappoint got advised about new vape they’ve got in they said how good it was got it home totally rubbish rang them up no help what so ever didn’t want to know went to mt usual vape shop this morning’s nag and the vape that cost me £20 yesterday is £10 every where will never go back to Thor vapes again
20 January 2024
Unprompted review
Reply from The Vapour Room - Thor Juice
Hi Tracy, we're sorry to hear about your experience with one of our stores. We'd like to sort this out for you, please could you send us an email at support@thorjuice.co.uk and let us know which location you went to and which device you purchased, along with the issues you encountered with the device? If you could also let us know what time/date you went to the store, that would be very helpful. Once again we apologise for the issues you have experienced. We look forward to hearing from you. Thank you, and have a lovely day!
Great service and very quick delivery
12 January 2024
Reply from The Vapour Room - Thor Juice
Thank you for the review, Pete! We're glad you're happy with your experience shopping with us. Have a lovely day!
Happy customer
Great service from Thor speedy delivery thank you so I will be ordering again from Thor.
31 October 2023
Reply from The Vapour Room - Thor Juice
Thank you for the review, Maggie! We're glad you received your order quickly and are happy with our service. Have a lovely day!
Reply from The Vapour Room - Thor Juice
Thank you for the review, Marie! We appreciate the feedback, have lovely day!
Provided a rare and affordable service
Provided a rare and affordable service, couldn't ask for better.
28 August 2023
Reply from The Vapour Room - Thor Juice
Thank you for the review, Kyle! We appreciate you taking the time to leave great feedback, have a lovely day!
Ordered online as no longer available…
Ordered online as no longer available where I live. Quick delivery would recommend.
6 August 2023
Reply from The Vapour Room - Thor Juice
Thank you for the review, Lorraine! Have a lovely day.
Top work Thor Juice👌🏻👍🏻👏🏼👏🏼👏🏼
8 August 2023
Reply from The Vapour Room - Thor Juice
Thank you for the review, Paul! We appreciate you taking the time to leave us 5 stars. Have a lovely day!
Reply from The Vapour Room - Thor Juice
Thank you for the review, Maureen! We appreciate you taking the time to tell others about your experience. Have a lovely day!
Ordered online and package never came
Ordered online and package never came. Emailed support multiple times with no response so afraid I’m going to have to charge back with my bank.
21 June 2023
Unprompted review
Reply from The Vapour Room - Thor Juice
Hi Larry, we're sorry to hear your order didn't arrive and you have not heard back from us. We would love to get to the bottom of this but we are struggling to find any emails from you on our support email. Please could you send us an email at support@thorjuice.co.uk and let us know which email you were using to get in touch with us? Please also include your order number and we will do our best to help. Thank you! Have a lovely day.
good products and quick deliver
29 June 2023
Reply from The Vapour Room - Thor Juice
Thank you for the review, Ruben! Have a great day!
Great service
Great service, always order my juice on line and is always a speedy delivery, great juice great shop, keep up the good service 👍🏼
2 July 2023
Unprompted review
Reply from The Vapour Room - Thor Juice
Thank you for the review! We're glad you love our online service! Have a lovely day.
I’ve been buying from these guys for…
I’ve been buying from these guys for years, never had a negative experience.
7 June 2023
Reply from The Vapour Room - Thor Juice
Thank you for the review! And thank you for being such a loyal customer, we appreciate it! Have a lovely day.
Amazing service from Dan in Hastings
Amazing service from Dan in Hastings, couldn’t be more helpful and informative on devices and liquids. Highly recommend.
21 June 2023
Unprompted review
Reply from The Vapour Room - Thor Juice
Thank you for the review, James! We're happy you received great service from Dan in our Hastings store and we'll be sure to pass the feedback over to him. Have a lovely day and we look forward to seeing you again soon!
Excellent service and products
2 June 2023
Reply from The Vapour Room - Thor Juice
Thank you for the review! Have a lovely day!
I have nothing bad to say about this…
I have nothing bad to say about this team they are very helpful and quick to reply and help if you need it. I just don’t believe perfect exists there is always something to improve hence 4 stars highest mark I can give. Keep up the great work
7 June 2023
Reply from The Vapour Room - Thor Juice
Thank you for the review, James! We're glad you love our service and agree there is always room for improvement. We'd love to know what we can do to earn that 5th star, please email us on support@thorjuice.co.uk to let us know what we can improve on!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.