Thornley Groves Estate Agents Reviews 

Daisy was amazing to work with sorted our issues within no time at all. Very grateful to you all .

0 stars if I could; terrible communication, no issues ever got solved. A revolving door of property managers.
Tried to get our flat vents fixed due to windows getting mould (construction was happening on the building at the time). They sent 4 guys around "to get a quote"; this was never fixed and caused health issues. Never rent with this company

Really pleased with the service I received from Thornley Groves throughout the whole process. James, Jess, Claire and the rest of the team were all great to deal with.

Everything was clearly explained from the start, including how the process would work and the fees involved, so I always knew where I stood. Communication was excellent throughout and whenever any issues came up, none of which were down to them, they were always quick to help, chase things up and keep everything moving.

They took care of arranging all the viewings and were really proactive with chasing people when needed, particularly as things progressed towards completion. I was always kept updated and any questions I had were answered quickly, which made the whole process a lot less stressful.

Would definitely recommend Thornley Groves and really appreciate all the help from the whole team

Viewed a property today, staff member very knowledgeable and made the process easy

Clare and her team went above and beyond to help us with out sale

We have had excellent advice and help from Chloe Jewell. She has gone out of her way to help us with our queries, and we are very grateful for all the effort she has put in to help us, and also keep us informed of the progress of the issue.

I recently viewed 2 properties with Kelly. She was really approachable, knowledgeable and understood my fairly tricky accommodation requirements. I will definitely be keeping in touch with her, going forwards with my search.

Thanks to Kelly McDermott from the Monton office for her support in helping me find a new home. I have met Kelly a few times, a very friendly and informative person, thank you. Jane Derbyshire.

Extremely disappointing experience with Thornley Groves Chester - Garden City, Deeside.

We travelled 130 miles for a scheduled viewing, only to arrive and be told the agent didn’t have the keys. Despite explaining how far we had travelled, there was no real effort to resolve the situation, leaving us with hours wasted and fuel costs for nothing.

We then arranged a second appointment, with 5 properties confirmed the day before. When we arrived after travelling another 130 miles, we were told only 2 had actually been booked in. The agent had no idea we were expecting to view 5. We were then told the other 3 had apparently been let around an hour before our appointment, so there was supposedly “no time” to tell us. We found out only after arriving.

After two wasted 130-mile journeys, we wanted to make a formal complaint and have our concerns heard by a manager. After several attempts, we discovered the estate agent we had been dealing with was actually the manager. We were then told the complaint about the manager’s conduct would be handled by… the manager herself. Absolutely bonkers.

Unsurprisingly, the complaint came back as “no further action.”

The whole experience was incredibly frustrating and showed a complete lack of communication, organisation and accountability. Would not recommend.

Viewed a property with Kelly from Thornley Groves Estate Agents in Monton yesterday and must congratulate her for such a professional viewing! Kelly was so friendly and her knowledge of the property was excellent, she answered everything I needed to know, offered me a second viewing whenever suited me!
Thank you Kelly, your kindness was very much appreciated!!

Amie has been wonderful, giving me a Fantastic experience with TG: quick responses, immediate follow up for things, always finding quick solutions to emerging problem.
Thank you Amie.

Very friendly and professional viewing with Kelly McDermott from the Monton branch. I asked a few questions that I thought she’d need to get back to me on but she had the answers to everything, thank you!

Herbert Chong has managed our rental property for the past year. He has dealt promptly and efficiently with problems that have arisen and responded to our queries in a timely fashion. When we took back our property (in order to sell it) we found it in an acceptable state with only a few small repairs needed.

We've recently had a number of enquiries which have been handled really professionally and effectively by Delci Barlow at Thornley Groves. TG have been our letting agents for a long time now and we've never had any issues.

This company has managed my property since we bought it over 20 years ago. I have been very happy with the service I received, always very professional and helpful. Quick to respond if there is a problem with the tenants or the property itself .
Daisie Eaton was responsible for organizing new tenants a few weeks ago. Again very helpful whenever I rang or emailed.
Would definitely recommend this company

Professional Service from Olivia, Monton Branch. Returns calls promptly and deals with situations as they come up.

Katie Garner is excellent and provides us with great support. She is an asset to the business.

Recently required replacement furniture, and asked for this to be arranged.
Amie Annand was outstanding, and dealt with the matter immediately.
Thanks, Amie

Prompt response.
Good customer services.
Professional advice

We have been using Thornleygrove have provided the beat services . We have been using them for 6 years and found they always sort situations quickly and efficiently.
Herbert has looked after us very well.