Thornley Groves Estate Agents Reviews 

5,485
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 770 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff and local agents for being extremely professional, polite, and highly responsive when handling daily property maintenance and answering inquiries. Many people note that property managers provide clear updates, practical advice, and efficient solutions, making the process of renting or selling a home remarkably smooth and stress-free. Some reviewers were not happy with the poor communication and extremely slow response times experienced during their tenancy and checkout processes. A few other people also felt that the management lacked proper accountability, mentioning ignored messages and unresolved issues regarding basic repairs and property upkeep.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing team members as welcoming, helpful, and... See more

Service

Reviewers highlight positive aspects of service, frequently describing interactions as professional,... See more

Customer service

People report positive experiences with customer service, highlighting clear communication and helpfulness.... See more

Response time

Consumers find response times to be prompt, professional, and efficient. Reviewers consistently report that... See more

User experience

Customers had positive experiences with user experience, highlighting smooth and stress-free processes from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would like to thank Mr. Herbert Chong for his sincere services in the past years. He has been detailed oriented, frank and skillful , taking care of almost all matters of my property in the remote... See more

Company replied

Rated 5 out of 5 stars

Daniel has been managing my property for a few years. He delivers a consistently high standard of service as a property manager for Thornley. He responds quickly, provides clear updates and handles m... See more

Company replied

Rated 5 out of 5 stars

Thornley Groves were successful, friendly and efficient at selling my flat. Rebekah in particular had much to sort out ahead of the sale as the tenant left the property with a mess to clear out and... See more

Company replied

Rated 5 out of 5 stars

We recently ended a tenancy, managed by Thornley Groves. I lost count of the number of property manager that came and went during the 8.5 years that we had it tenanted, so it’s a pity that the best on... See more

Company replied


Company details

  1. #15 of 30 best companies in Estate Agents

Written by the company

When you choose to work with us, whether that be as a client, customer or as an employee, you become part of a growing family of enthusiastic and committed realty professionals. We go into the next 30 years as we did the last, with a focus on giving our customers excellent service, reliable advice and a genuine passion for the Manchester property market.

Thornley Groves Estate Agents

Written by the company

FREE INSTANT ONLINE VALUATION
Your home may be worth more than you think... are you curious? Visit www.thornleygroves.co.uk/property-valuation/ to get a free instant valuation!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5k reviews

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4.7

All reviews

(5,485)

744 reviews in the last 12 months

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Rated 5 out of 5 stars

Proactive

Over the past year, it has been a pleasure working with Soreibah. He has consistently been professional, well-mannered, punctual, and reliable in every interaction. His willingness to help and proactive approach have made working together both easy and enjoyable. I truly appreciate his support and dedication, and look forward to continuing to working with him in the future.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Keagan you’ve been amazing!

Honestly from the start! Keagan has been super super kind and he has been actively responding to all my emails, even now we were facing major water issues and he has kept me posted on everything, I truly appreciate it and he has been great since the start! Thanks Keagan ☺️✨

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Good Letting agent

Writing
Thornley Grove Estate Agents made our end-of-tenancy process completely stress-free. A special thank you to Lucy Clegg Celap who was incredibly helpful throughout. She kept us updated and followed up until our deposit was fully returned. We really appreciate the excellent service and would highly recommend Thornley Grove!

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed with Delci

Very impressed with Delci, we have been working together for a while on properties she manages and her communication and professional conduct are outstanding. With us being a cleaning contractor we can only wish there were more property managers like Delci.

Safe Scene Cleaning Limited

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Thornley Groves Good Service

Thornley Groves have always been helpful and responsive during challenging times as a landlord. Daniel Garlick (Property Relations Manager) in particular has been fantastic at keeping me up to date with tenancy issues, solving problems, and goes above and beyond to try to expedite any issues.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Thornley groves have been amazing with…

Thornley groves have been amazing with us (prestwich) . Definitely a big step up compared to previous agencies we dealt with.
Everything has been very straightforward , very approachable with any concerns , and they will help facilitate any issues so that you have a positive experience .

29 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Kent…

I had a great experience with Kent whilst renting a property with Thornley Groves. Kent was professional, approachable, and extremely helpful throughout the whole time renting. His communication was excellent, and he always made sure that any questions or concerns were dealt with promptly and clearly.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

We had a viewing today on a wonderful…

We had a viewing today on a wonderful house, this is our first viewing and I really hope every estate agent is like Kelly from the Monton branch. She was so welcoming, helpful and friendly. We loved how she did not push us at all and answered all our questions. Thank you so much ☺️

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Great work from Clare Carpenter and…

Great work from Clare Carpenter and Ellie Milnthorp at TG in selling our apartment, keeping us informed at all stages and nothing was too much trouble. I would have no hesitation in recommending to other buyers and sellers!

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Professional Service

Thornley Groves estate agent was very professional and prompt in dealing with all issues I had throughout my tenancy. Moving in at the start of tenancy and moving out at the end of tenancy was smooth and devoid of stress. They promised to refund my tenancy deposit within 5 working days after I moved out and I got it in 2 working days. Lucy Clegg was very helpful and supportive throughout my checkout process. She followed up with me till I got the refund of my deposit. I am absolutely happy with the services of Thornley Groves.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Damage rectification

At the end of a student tenancy damage was found to a basin. Money for its replacement had to be sought from the deposit. The tenants had been decent so I had no desire to be punitive - seeking a reasonable contribution. Jason Wilson (Thornley Groves) was supportive, sensible in his proposal for a proportionate sum and robust in the face of pushback. He kept me informed throughout and - in the end - delivered a result appropriate to all parties. Thank you!

3 August 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Thornley…

I had a great experience with Thornley groves from start to finish. The team was professional, friendly, and always quick to respond to any questions I had. They kept me informed throughout the entire process and made everything as smooth and stress-free as possible.

I really appreciated their honesty, attention to detail, and willingness to go the extra mile to ensure everything was handled efficiently. Their excellent customer service and dedication made a real difference.

I would highly recommend Agency House to anyone looking for a reliable and professional agency. Thank you to the whole team for your hard work and outstanding support!

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Lucy Clegg

Lucy Clegg:
Re: 41 Little Bolton Terrace-
A swift response to my request and a quick settlement.
Helpful and pleasant.
Thankyou.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

We viewed a property with them

We viewed a property with them. Kelly McDermott was our agent who showed us around. Great communication to begin with. She was on time. She had full knowledge about the property and answered all our questions. She was very friendly to talk to. It felt as if the owner themselves are showing us around.

4 August 2026
Unprompted review

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