Thornton Robson Estate Agents Reviews 6

TrustScore 3.5 out of 5

3.6

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Company details

  1. Estate Agent

Written by the company

A friendly and Independently run, established firm of Sales and letting agents based in Rugby, but covering the whole of Warwickshire. Word of mouth and outstanding recommendations are the foundation of our business growth. Excellent customer service to both landlords & tenants has seen us consistently achieve a year on year 98% client renewal rate thanks to the commitment of our staff. We appreciate the need for continued learning and development of our business, adapting to the changing market and accommodating the ever increasing expectancy levels from tenants and landlords alike. The most common source of new business in our letting department over the past four years has been current landlords transferring extra properties over to us or recommending us to their family and friends. Every client is different and the level of service we offer reflects this. From the experienced mover to the complete novice we will tailor the service to the clients needs. We will endeavour to be flexible to all clients to ensure the process meets their requirements. We are fully independent and proud of it, which allows us to be flexible to accommodate your individual requirements and deliver a more personalised service tailored to your home buying, selling and letting needs. With our in house services from conveyancing to mortgages we are confident in securing your move and guiding you through the process as quickly and as stress free as possible. We use a combination of modern and more traditional methods, ensuring that your house is fully available within 24 hours of coming to the market.


Contact info

3.6

Average

TrustScore 3.5 out of 5

6 reviews

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Rated 5 out of 5 stars

good day

good day. I have heard from many friends that you are a very serious company, congratulations. I would like to rent a 3-room house in rugby, could you help me? I work with a permanent full-time contract. at Tesco Grocery rugby. Contact me at tel. 07448700138 thank you very much!

28 June 2025
Unprompted review
Rated 1 out of 5 stars

Worst experience ever

Worst experience ever. Due to my working hours I could only email to contact them it took 2 weeks to get a non automated insulting response. I took a day off work to go to their premises, as they had multiple properties listed on their website I was interested in, I was told they had nothing. This was a week ago, all of the properties are still listed.

30 August 2024
Unprompted review
Rated 5 out of 5 stars

a local independent company who know…

a local independent company who know their business very well and also for sound advice and help if needed. l certainly can't complain as a tenant and also as a landlord over the the last five years. any problems sorted and quickly fixed by Greg or Tracy. thanks a million.

20 February 2024
Unprompted review
Rated 1 out of 5 stars

fraudsters !!!!!

19 February 2024
Unprompted review
Thornton Robson Estate Agents logo

Reply from Thornton Robson Estate Agents

we have never dealt with you but we guess you are connected to the family who lost their deposit today due to the damage they caused in the property and who are also being investigated for benefit fraud. It is not us who are the fraudsters!

Rated 5 out of 5 stars

Fast, efficient and professional!

Very fast to process our application, great communication and pleasant to deal with though-out. Thank you.

8 April 2022
Thornton Robson Estate Agents logo

Reply from Thornton Robson Estate Agents

Thank you Ben you are a pleasure to deal with

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