Having never sold a house before, and coming to selling in less than ideal circumstances, we were very apprehensive and anxious about the process. Our solicitor Jenna made us feel much more at ease, a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Information provided by various external sources
Thorntons Solicitors is a leading Scottish law firm, offering a full range of legal services to individuals and businesses through our offices in Dundee, Angus, Perth, Fife and Edinburgh.
Contact info
33 Yeaman Shore, DD1 4BJ, Dundee, United Kingdom
- +44 1382 229111
- enquiries@thorntons-law.co.uk
- thorntons-law.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sale of House!
We recently sold our house and Michelle was absolutely fantastic throughout the entire process. From start to finish, she was professional, approachable, efficient, and always kept us updated every step of the way.
Selling a house can be stressful, but Michelle made everything feel straightforward and manageable. Her communication was excellent, she answered any questions quickly, and her attention to detail gave us complete confidence throughout.
We honestly couldn’t have asked for a better solicitor and would highly recommend Michelle to anyone buying or selling a home. Thank you again for all your hard work!
House purchase
Gillian at Thornton Arbroath was very helpful when we were purchasing a property. Our calls and emails were always answered promptly, making the process much less stressful!
Excellent service from Thorntons of…
Excellent service from Thorntons of Dundee in the buying a property and the sale of our house.
Communications by e mail and telephone were prompt. Very professional whilst friendly too.
Would certainly recommend Thorntons.
A successful move back to Scotland with Thorntons on my side
Discovering that some members of Thorntons' conveyancing team are dual qualified made the move i was contemplating - relocating back to Scotland from England - seem so much more doable.
Steven Drake responded promptly to my initial enquiry, providing clear and comprehensive information, including an estimate of fees based on my asking price and likely purchase price. He subsequently dealt with all aspects of my sale and purchase efficiently, kept me well informed at all times and provided invaluable advice, including for other properties I considered. Further, when he was on leave during part of the sale process Steven arranged for another dual-qualified colleague to deputise. Finally, the fees charged were as set out in the estimates provided with no unexpected extras. I would definitely recommend Thorntons, all the more so if you are planning a cross-border move.
Jamie make the whole process as smooth…
Jamie make the whole process as smooth as possible & kept me updated throughout the whole process. Highly recommended solicitors .
Solicitor was amazing
Solicitor was amazing comply professional and had my sons best intrest at heart at all times
Excellent service from Thorntons the first point of contact to the signing of the missives
Excellent service from Thorntons the first point of contact to the signing of the missives. Our solicitor, Susan Dunn, could not have been more helpful. She was friendly, thorough and incredibly efficient. She made herself easily contactable and navigated two bank holiday weekends to see us into our new home without any delay. I would highly recommend!
They listen 5o me and were very…
They listen 5o me and were very suppotive of situation .
Outstanding service
I can’t recommend Thorntons Law highly enough. My sale was far from straightforward, as the deeds were still connected to my late partner. It was an incredibly difficult situation emotionally, but I felt fully supported throughout the entire process.
Initially, I had planned to use another company. However, from the very first phone call with Thorntons, I immediately felt reassured by how professional, understanding, and supportive they were. The previous company had advised that resolving everything could take between 10 months and a year and didn’t make me feel they had much compassion/care, which left me in a very difficult position as I was ready to sell and had already found another property. I contact a few other company’s however from the get go with Thorntons Law I knew they were proactive and trust worthy, one main thing from the get go I was advised on the initial phone call I would receive a call back to discuss however it was 4pm so I wasn’t hopeful 5pm approached and I googled their opening times (closed at 5pm) never the less I received a phone call at 5.20 as promised this put my mind at ease as I was able to discuss my position and felt reassured completely my situation would be cared for immediately. During this phone I was advised I’d hear from a private client solicitor the following morning 9:05am I received this phone call the next morning. This showed they had compassion, they were keen to have me as a client/customer and extremely pro-active. This care immediately made me feel more at ease.
Thorntons were outstanding. They worked incredibly hard to move everything forward as quickly as possible, and what I had been told could take up to a year was resolved within just a few months. Their guidance, communication, and professionalism throughout were exceptional, but what stood out most was the genuine compassion they showed during such a challenging time.
I worked with both a private client solicitor — special thanks to Graham Hill — and my conveyancing solicitors, Beth Gerrard and Lucy Rourke, who were all fantastic. Without their support, I honestly think I would have felt completely lost, and given my circumstances, it could easily have taken a serious toll on my mental wellbeing.
Even when my solicitors were on annual leave, I always felt supported and knew exactly who to contact if I had questions. Communication was excellent from start to finish, and the whole process was handled far better than I could ever have hoped for.
I’ll absolutely be recommending Thorntons Law to all my family and friends. Thank you all so much again.
Recommend for first time buyers!
Derek helped me every step of the way in my home buying process. As a first time buyer, it was all very overwhelming but there was clear communication, answers to all my silly questions and prompt action every step of the way!
Michelle has been amazing throughout…
Michelle has been amazing throughout our buying / selling process - we wouldn’t engage anyone else to help with Scottish property.
Michelle is always knowledgable, reassuring, professional and prompt with her communications. She eliminates the stress from the whole process, and is willing to take the time to explain legal jargon in a way that makes perfect sense.
She’s able to fight hard for her clients, but doesn’t compromise on courtesy or politeness.
Thank you Michelle!
Unwavering support and professionalism.
From the off there was understanding and support. I find it difficult to speak on the telephone after suffering a stroke 18 months ago and I now rely heavily on my partner to speak on my behalf which in the situation I faced was rather difficult . Stephanie Watson was assigned my case and although on instances could only speak to me , she accommodated calls where my partner could be on “speaker “ with me present and would also respond to her emails asking for certain aspects and procedure to be broken down to help me understand more easily. This was to give me reassurance and keep my stress level down, anxieties manageable . I could not have continued at times if it wasn't for the constant support and belief Ms Watson continued to show these past 12-13 months. For this we are truely grateful . Thank you.
Sale Process- Efficient and Well Managed
Great guidance and support provided through the sale. Communication was clear and replies were always very prompt
Excellent
Excellent! Clear communication, full answers to questions, quick responses, friendly, proactive ... and reasonably priced.
Outstanding and prompt professional…
Outstanding and prompt professional service. Our flat sale was handled with no fuss and we had total confidence in the advice given
Rachel Scanlon at Thorntons has handled…
Rachel Scanlon at Thorntons has handled our property transactions with the utmost efficiency and courtesy. She has always kept us informed of any issues and dealt with them without any drama.
Alex provided a great service
Alex at Thorntons was very supportive, quick to respond and worked incredibly hard.
House sale
I made the decision to use Thorntons as they were recommended to me by a friend to sell my property in Guardbridge.
From the offset the correspondence from the team was absolutely perfect and I was fully informed at all times.
During the process we were provided with some complicated issues, these were dealt with in a professional and in a timely manner.
During the sale if a member of the team was out of the office all members of the team were able to keep me informed of any details that required my attention.
Overall Thorntons went above and beyond to keep the sale progressing and I would not hesitate to recommend the St. Andrews office for any legal advice.
John Roberts
Thank you for all the assistance while…
Thank you for all the assistance while dealing with our remortgage paperwork and aiding to settle our |Help To Buy scheme. Responses were prompt and no question was to much. Sharon was lovely and helpful and supportive - thank you again
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








