Thorntons Solicitors Reviews 

3,333
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 378 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional professionalism, clear legal guidance, and deeply compassionate attitude throughout various property sales and purchases. Many people emphasize that ongoing communication is consistently prompt and reassuring, which successfully takes the stress out of complex transactions and legal procedures. Some reviewers were not happy with communication issues, noting specific instances where they felt dismissed, misunderstood, and entirely unsupported during the process. A few consumers also reported experiencing significantly delayed responses and a lack of proper follow-up when requesting urgent updates from their assigned legal representatives.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is extremely helpful, professional, and... See more

Service

People report positive experiences with service, highlighting exceptional professionalism, efficient handling... See more

Customer service

Users describe positive interactions with customer service, highlighting that reviewers were consistently... See more

Response time

Reviewers highlight positive aspects of response time, noting that emails and telephone queries are answered... See more

User experience

Customers consistently note positive experiences with user experience, describing the house sale and purchase... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having never sold a house before, and coming to selling in less than ideal circumstances, we were very apprehensive and anxious about the process. Our solicitor Jenna made us feel much more at ease, a... See more

Rated 5 out of 5 stars

Recently was referred to Thorntons by our estate agent to help with the sale of our home. Katherine McGill looked after us and was amazing at every turn. Communication was first-class and prompt when... See more

Rated 5 out of 5 stars

We sold our house with Thorntons. Ellen Hunter dealt with our sale. Every step of the way we were kept informed and nothing was too much trouble when we had questions. We could contact Ellen and recei... See more

Rated 5 out of 5 stars

I sold my old property and recently purchased a new one. In both cases I dealt with Sandra and I could not have asked for a better person.She is knowledgeable, compassionate and guided me through ea... See more


Company details

  1. Lawyer
  2. also in
  3. Divorce Lawyer
  4. Employment Lawyer
  5. Law firm
  6. Personal Injury Lawyer
  7. Property lawyer

Information provided by various external sources

Thorntons Solicitors is a leading Scottish law firm, offering a full range of legal services to individuals and businesses through our offices in Dundee, Angus, Perth, Fife and Edinburgh.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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4.9

All reviews

(3,333)

370 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service by Thorntons Law

Great service by Thorntons, smooth communication, continuous support and perfect service. Stephanie Watson pays great attention to details and carries herself professionally and has been a great person to rely on. Thank you!

20 August 2026
Rated 5 out of 5 stars

Purchase of New Commercial Premises

I would highly recommend Thorntons/Stewart and the team for their excellent service throughout the purchase of our new commercial premises. They were professional, helpful and responsive throughout the whole process, We really appreciated their support and attention to detail and would definitely use their services again.

14 August 2026
Rated 5 out of 5 stars

I was kept up to date with my claim.

I was kept up to date with my claim.. Thortons solicitors were fantastic made my claim So easy n stress free they were quick and efficient. I would use them again. Nothing was ever to much bother for them. From day one till the date they won my claim. Best ever.

26 April 2026
Rated 5 out of 5 stars

Excellent Service

I worked closely with Donna on my recent property purchase, and also with Lauren when Donna was on holiday. They both communicated regularly keeping me updated with purchase progress. Everything went smoothly, missives concluding in plenty time and the whole process was stress free. I would highly recommend Thorntons for purchase and sale of property.

14 August 2026
Rated 5 out of 5 stars

An amazing legal and personal experience!

An amazing experience from first introduction to completion of our UK cross border property sale and purchase. Communications throughout left us confident and fully aware of our duties and responsibilities. Colleagues led by Hannah Fraser and Steven Drake worked together as a team to get it over the line in under nine weeks.
We can’t thank you enough!

14 August 2026
Rated 5 out of 5 stars

Excellent Service From Thorntons

Sharon at Thorntons was given short notice to get my first time purchase over the line which she delivered on excellently. Communication throughout the process was great, I was always aware of what was going on and what needed to be done. Would highly recommend Thorntons Solicitors.

14 August 2026
Rated 5 out of 5 stars

Great support throughout the home buying process

Thorntons Law provided an excellent service throughout our home buying process, thanks in large part to Sandra Pettigrew from the Edinburgh branch. Sandra responded to every piece of communication promptly and explained things clearly, so we always knew exactly where we stood.

Sandra was a genuine pleasure to work with throughout, demonstrating great professionalism and attentiveness at every stage. A true asset to the Thorntons team!

6 August 2026
Rated 5 out of 5 stars

My neck hurts and has been for the past…

My neck hurts and has been for the past 3 days because of a bus incident

13 August 2026
Unprompted review
Thorntons Solicitors logo

Reply from Thorntons Solicitors

We are truly sorry to hear about your neck pain following the bus incident and we hope you feel better soon. If you would like to speak to one of our Personal Injury lawyers please reach out to enquiries@thorntons-law.co.uk

Rated 5 out of 5 stars

My experience with Thorntons was amazing

My experience with Thorntons was amazing Jamie helped me out so much.

I appreciate everything he done for me. The defenders was pretty hard to comply with Jamie but we got there in the end even if it did take so long .

He was always there when I needed help even through email he always replied straight back to me , even if I didn’t understand some of the emails he sure put it in a way where I would understand.

He managed to get more for my injury than I least expected.

I can’t thank him enough for this.

15 December 2025
Rated 5 out of 5 stars

Made selling house easy

Thorntons made the sale of my house in Scotland straightforward and we're very reasonably priced. Communication was good and I would have no hesitation in recommending them.

1 August 2026
Rated 5 out of 5 stars

Property sale and purchase

Steven Drake provided an excellent service throughout our Scottish sale and English property purchase.
He provided clear communication throughout and explained all procedures to allow us to make the best decisions.
His guidance and that of his team were invaluable.

13 August 2025
Rated 5 out of 5 stars

Gillian Leckie made my whole process as…

Gillian Leckie made my whole process as simple and as seamless as possible, getting everything sorted for me with little input needed from me to do so. If I were to go through the same process again I’d definitely return to Thorntons Solicitors.

7 August 2026
Rated 5 out of 5 stars

Excellent solicitor

Our solicitor, Michelle was absolutely fantastic. Her communication, work ethic and professionalism is second to none. She made an extremely stressful time of selling and buying new properties as stress free and organised as possible. Thank you.

3 August 2026
Rated 5 out of 5 stars

We recently used Thorntons to sell our…

We recently used Thorntons to sell our house and buy a new house. Derek was so helpful, he went above and beyond, always keeping us updated and was very quick to reply to any queries we had. We would highly recommend Thortons and Derek to anyone. We were very happy with the service provided.

31 July 2026
Rated 5 out of 5 stars

Sell with Experience

Having recently sold my house I decided to go with Thorntons! Trusted and professional service throughout with approach able staff who took the pressure out of what can often be a stressful time.

7 August 2026
Rated 5 out of 5 stars

Reliable and trustworthy

Katherine McGill saw through the sale of our property. She was efficient throughout and kept us fully updated at all times as to how things were progressing. Thank you Katherine.

7 August 2026
Rated 5 out of 5 stars

Excellent work on house sale and purchase

I was extremely pleased with every aspect of my house sale and purchase. Working to a short timescale everything was handled with expert attention and reassuring communications throughout. Jean Reid was very helpful and approachable and I am very satisfied with how everything was handled.

7 August 2026
Rated 5 out of 5 stars

Helpful and friendly

Sharon is great; helpful, proactive and great at keeping us up to date. We’ve used her for two house purchases, one house build and the admin re a self build mortgage. Happy to highly recommend her (and by extension, Thorntons) to anyone.

6 August 2026

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