Thorntons Solicitors Reviews 

3,333
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 378 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional professionalism, clear legal guidance, and deeply compassionate attitude throughout various property sales and purchases. Many people emphasize that ongoing communication is consistently prompt and reassuring, which successfully takes the stress out of complex transactions and legal procedures. Some reviewers were not happy with communication issues, noting specific instances where they felt dismissed, misunderstood, and entirely unsupported during the process. A few consumers also reported experiencing significantly delayed responses and a lack of proper follow-up when requesting urgent updates from their assigned legal representatives.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is extremely helpful, professional, and... See more

Service

People report positive experiences with service, highlighting exceptional professionalism, efficient handling... See more

Customer service

Users describe positive interactions with customer service, highlighting that reviewers were consistently... See more

Response time

Reviewers highlight positive aspects of response time, noting that emails and telephone queries are answered... See more

User experience

Customers consistently note positive experiences with user experience, describing the house sale and purchase... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having never sold a house before, and coming to selling in less than ideal circumstances, we were very apprehensive and anxious about the process. Our solicitor Jenna made us feel much more at ease, a... See more

Rated 5 out of 5 stars

Recently was referred to Thorntons by our estate agent to help with the sale of our home. Katherine McGill looked after us and was amazing at every turn. Communication was first-class and prompt when... See more

Rated 5 out of 5 stars

We sold our house with Thorntons. Ellen Hunter dealt with our sale. Every step of the way we were kept informed and nothing was too much trouble when we had questions. We could contact Ellen and recei... See more

Rated 5 out of 5 stars

I sold my old property and recently purchased a new one. In both cases I dealt with Sandra and I could not have asked for a better person.She is knowledgeable, compassionate and guided me through ea... See more


Company details

  1. Lawyer
  2. also in
  3. Divorce Lawyer
  4. Employment Lawyer
  5. Law firm
  6. Personal Injury Lawyer
  7. Property lawyer

Information provided by various external sources

Thorntons Solicitors is a leading Scottish law firm, offering a full range of legal services to individuals and businesses through our offices in Dundee, Angus, Perth, Fife and Edinburgh.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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4.9

All reviews

(3,333)

370 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend!

We can't thank Emma at Thorntons enough for the exceptional service she provided during our house purchase. From start to finish, she went above and beyond to make what can often be a stressful process feel seamless and straightforward.

Emma was always happy to answer our many questions, no matter how small, and took the time to explain things clearly so we always understood what was happening and why. Her responsiveness and attention to detail gave us real peace of mind throughout the entire process.

We would wholeheartedly recommend Emma and the team at Thornton's to anyone looking for a solicitor for their house purchase. Thank you, Emma, for helping us get the keys to our new home!

15 June 2026
Rated 5 out of 5 stars

Great Company would recommend

Thorntons were recommended to us by our Estate Agent to deal with the sale of our house. We couldn't have had a better company represent us. Mary Beaton Trainee Conveyancing Paralegal dealt with our sale very fast and professionally the problems that cropped up along the way were always sorted out very quickly by Mary she clearly knows her stuff. Would definitely recommend this company as their fees were also very reasonable.

22 June 2026
Rated 5 out of 5 stars

I have had the pleasure of working with…

I have had the pleasure of working with Graham Taylor and the team at Thorntons Solicitors on a number of different legal matters, and the service has always been outstanding.

Graham is approachable, knowledgeable, and takes the time to explain matters clearly, providing practical advice and guidance every step of the way. What I particularly value is the professionalism, responsiveness, and genuine commitment to achieving the best possible outcome for clients.

Legal matters can often feel daunting, but having a trusted advisor like Graham and the wider Thorntons team provides real peace of mind. Their expertise, attention to detail, and client-focused approach have consistently impressed me.

I would highly recommend Graham Taylor and Thorntons Solicitors to anyone seeking reliable, professional, and high-quality legal support.

Thank you for the excellent service you continue to provide.

— Edward Obi
Director, HR Hub Plus Limited



23 June 2026
Unprompted review
Rated 5 out of 5 stars

We had Gillian S has our solicitor at…

We had Gillian S has our solicitor at Thorntons Arbroath and could not fault her in any way! Every email was replied to within 10minutes. Always a phone call away if needed which was needed and was sorted right away! Had a great experience overall which was all done in a quick manner with very professional attitude.

19 June 2026
Rated 5 out of 5 stars

Excellent experience

House buying or selling is always stressful. But, if you use a professional, attentive and empathetic team as Thorntons has, then the concerns are greatly reduced. Grateful thanks for the experience. knowledge and customer service of Angela, Lisa, Jean and the others and for the calm support and logical advice through to the conclusion of sale. No hesitation whatsoever in saying they are highly recommended.

19 June 2026
Rated 5 out of 5 stars

Brilliant Service

I had a great experience with Thorntons Solicitors. Katherine dealt with the sale of a property on my behalf .She was on the ball, kept me up to date throughout and left me with very little to do! I'd thoroughly recommend Thorntons Solicitors for any conveyancing requirements.

18 June 2026
Rated 5 out of 5 stars

Legal Professionals offering Expertise and Support

Having been left as executor to a very difficult estate, I appointed Thorntons to act on my behalf. They were able to unravel all of the difficulties, keeping me informed at every stage. Their advice was always sound, their communication was always timely, and they never failed to meet a deadline.
Throughout the process, I felt well supported and well advised.
I would not hesitate to recommend them to others.

18 June 2026
Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. The team kept me regularly updated throughout the process, provided excellent advice, and made the whole experience feel very personal and stress-free.

A special thank you to Susan, Lisa, and Audrey, who were all fantastic, professional, friendly, and always willing to help. Their communication and support were outstanding, and I wouldn’t hesitate to recommend this estate agent to others.

16 June 2026
Rated 5 out of 5 stars

Great service

Great service
Great communication
Heather on the estate agent side and Claire on the conveyancing side !!! Excellent !!!

12 June 2026
Rated 5 out of 5 stars

Absolutely fantastic firm to deal with.

Absolutely fantastic firm to deal with.
Jillian Lawson! was great kept me up to date with my claim and was very clear in explaining everything to me and got payed out very promptly. Would definitely recommend them. Thanks again Jillian.
Kind regards
James walker

15 June 2026
Rated 5 out of 5 stars

Excellent Service

David Mathieson was our Solicitor in Thorntons for the purchase of land, securing a mortgage, purchase of a industrial Unit and selling properties. He has, and continues to be, very responsive to our emails and telephone calls and gets the necessary paperwork sorted very fast and efficiently. He has kept us well informed and explained everything in a manner that we understand, taking us through every step of the legalise patiently and considerately. David was recommended to us via a friend and I would have no hesitation recommending him to others going forward.

15 June 2026
Rated 5 out of 5 stars

Brilliant communication and real support

Working with Katherine has been genuinely easy and reassuring. She keeps things moving without ever making it feel stressful, and she’s great at breaking things down in a way that actually makes sense. Any time something changed, whether it was paperwork, timelines, or the situation with my mum’s flat, she kept me updated straight away and made sure I knew what my options were.What I’ve appreciated most is that she never treated anything like a hassle. She’s calm, straightforward, and genuinely thoughtful, and it always felt like she actually cared about getting things right rather than just ticking boxes.Overall, Katherine and the team, made a process that could’ve been a headache feel much more manageable, and I’ve really valued how supportive and down‑to‑earth they have all been throughout.

22 May 2026
Rated 5 out of 5 stars

Property Purchase

I used Thorntons Solicitors for property purchase. The team was professional with precise instructions on preparing materials and progressing. The experience was overall smooth.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Super-smooth relocation from England to Scotland

We had a brilliant experience with Steven Drake. He handled the sale of our old house in England along with the purchase of our new house in Scotland. From start to finish, he was always quick to respond; his emails were always really clear to understand, too. Having the same solicitor for both the English sale and the Scottish purchase made the whole process so smooth and efficient. Not many solicitors are dual-qualified to practise in both the English and Scottish legal systems, and Steven very much deserves his spot at the top of the Google search results!

8 June 2026

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