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Review summary

Created with AI, based on recent reviews

Considering 90 reviews, reviewers had a great experience with this company. Customers consistently praise the wide selection of products, noting the variety of unique and vintage items available at fair and transparent prices. Many people appreciate the quality of the items, often finding them to be well-preserved and accurately described. The staff receives frequent commendation for being helpful, friendly, and providing excellent service, making the shopping experience pleasant and easy. However, some customers have expressed dissatisfaction with the quality of certain items, mentioning issues such as receiving products that were not as described, incorrect sizing, or items that were heavily worn. A recurring concern among a minority of reviewers is the unpleasant smell of some clothing upon arrival, although many note it typically resolves after washing. There were also isolated reports of receiving incorrect items or encountering difficulties with returns and refunds.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the great range and selection of... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the staff for being incredibly kind,... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the good quality items,... See more

Price

Customers had positive experiences with price. Reviewers consistently praise the reasonable and fair pricing,... See more

Service

People report positive experiences with service. Customers highlight the helpful and personal advice... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've ordered several items from here across quite a few orders. I've only had 1 issue where the clothes were not the size that they were listed on the website, otherwise everything has arrived exact... See more

Company replied

Rated 4 out of 5 stars

Good price and good conditioned clothes, only complaint would be the smell of the clothes, i just ordered a ralph lauren zip, and i dont want to exaggerate, but it smelled like cat poop, so i just put... See more

Company replied

Rated 4 out of 5 stars

Excellent range of clothing at a range of price points and condition. Descriptions accurate for the items I have ordered so far. Well managed website and helpful size / measurements…. Sizing still can... See more

Company replied


Company details

  1. #30 of 36 best companies in Vintage Clothing Shop

Written by the company

Home to the best vintage clothing on the planet - shop vintage men's and women's collections; 70s, 80s, 90s and festival clothing. Your online Thrift store.


Contact info

4.0

Great

TrustScore 4 out of 5

414 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Vintage gold mine

Vintage gold mine. Classic clothes at a great price.

11 December 2024
Thrifted logo

Reply from Thrifted

Hi,

Thanks so much for your 5 star review! We really appreciate it.

Best,
Thrifted Team

Rated 1 out of 5 stars

I purchased a jacket from thrifted…

I purchased a jacket from thrifted which arrived on time. The jacket had a bad odor and also the zip was so sticky it would take you forever to actually close the zip, I gave up halfway due to realising i had to return this. I paid £7 for express delivery and then i had to pay a further £3 to return the item. This item should never be sold in the first place, so im basically £10 out of pocket because they sold me a jacket that nobody in their right mind would buy if they saw it in person so i don't know why they even sent it to me in the first place form their end.

3 December 2024
Unprompted review
Thrifted logo

Reply from Thrifted

Hi Edward,

We’re sorry to hear about the issues with your jacket and understand your frustration. Please send us your order details to theteam@thrifted.com and we’ll issue a full refund for both the item and shipping costs. Thank you for your feedback, and we’ll work to prevent this in the future.

Rated 1 out of 5 stars

expect to wait months even if you pay for 3 days shipping

I ordered 2 items this monday, and i paid for the shipping that said it'll take 3 days to arrive to my location. since it's the 5th day today i tried to get in contact with thrifted.com... and i got told to wait another week, and if it doesnt get here by then, they'll only help me then. my parcel is stuck at HWDC, and according to their reviews, they're known to keep packages for months before actually sending them. at that point i asked for either a refund or a help from their side, since I paid for 3 days delivery... and its the 5th day now... i think they should already look into it now, and not in a week.

18 November 2024
Unprompted review
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Reply from Thrifted

Hi,

Thank you for your feedback, and I’m sorry for the delay with your order. While delays at HWDC can sometimes occur, especially with international shipments, I completely understand your frustration. Please send us another email at with your order details so we can look into this further and rectify the issue for you.

Rated 5 out of 5 stars

Good material

Good material, good price

11 October 2024
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Reply from Thrifted

Hi Jeannette,

Thanks for the review! Have a lovely day.

Best,
Thrifted Team

Rated 1 out of 5 stars

Seems like a scam. Parcel lost, money not refunded

I’ve ordered something a month ago to my address in Germany. The carrier has said that they attempted delivery - I was home both days, no ring at the door. No card left either. I then contacted thrifted as the carrier wouldn’t provide I information to the buyer. Customer service was unhelpful and referred me back to the carrier. Now I’m thinking I’ve been scammed. There’s no track record of where my parcel is and my money is gone.

26 October 2024
Unprompted review
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Reply from Thrifted

Hi,

We are very sorry to hear about this, we are in the process of conducting a claim with Royal Mail however as your order was marked as delivered this can take a while for them to go through the relevant checks. We have refunded you in the meantime.

Best,
Thrifted Team

Rated 1 out of 5 stars

Smelly, dirty and not as described

I received a jacket which I ordered for my daughters birthday and was shocked when I opened ot. The first thing that hit me was the dirty disgusting smell that came from it.
Secondly, not all of the marks on this jacket were pointed out on the website when purchasing this, it looks like it has had bleach poured over one of the sleeves.
This jacket isnt good enough to be sold in a charity shop let alone for £130.

22 July 2024
Unprompted review
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Reply from Thrifted

Hey Amanda, I'm really sorry to hear that you've had a bad experience shopping with us! I have replied to your email - we will try our best to rectify this for you.

Rated 1 out of 5 stars

DISAPPOINTED

I decided to order from this place due to the cool prices also due to the fact that I live in the US, I had to pay 40 dollars extra (which was no problem, i understand 2 different sides of the world) but I got an email within the 2-3 days it was supposed to arrive that my purchase was automatically marked as "fraudulent" when i TYPED everything according to what they asked for purchase, and address wise. This is my first time I ever really ordered from another clothing website besides the common used ones like shein and temu. And I feel like im being cheated out my money and would prefer to get a refund if my order does not arrive.

1 July 2024
Unprompted review
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Reply from Thrifted

Hi Shy,

Thanks for contacting us, the order was automatically marked as fraudulent due to incorrect billing address. We confirm these details with customers just to be on the safe side. Rest assure your order was dispatched 2 days after it was placed, we ask all customers to allow for up to two working days for dispatch as stated in our shipping policy. Your order is on its way to you and is due to be delivered today.

Rated 4 out of 5 stars

Issue resolved

I bought an Ed Hardy item from Thrifted.com.. I have removed my negative post as the company we're very professional and quick in revolving my issue .

26 June 2024
Unprompted review
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Reply from Thrifted

Hi Jane,

Thank you for contacting us we are very sorry to hear this, I have sent over an email to resolve this quickly for you along with a full refund.

Rated 1 out of 5 stars

Terrible

Terrible
Clothes are not described accurately on the website. Full damage / condition is not listed and the sizes are way off far too small. Not listed as petite.
The top I received was yellow under the arms this was not listed.
The worst thing is you have to pay £3.50 for a return when it is their fault you are having to send it back. Very poor service do not buy from here.

19 June 2024
Unprompted review
Thrifted logo

Reply from Thrifted

Hi Charlie,

We are very sorry to hear about this, please send us an email at theteam@thrifted.com so we can help resolve this issue for you. We are happy to cover the returns fees for you if we missed something in the listing.

Rated 5 out of 5 stars

absolutely awesome!!

absolutely awesome!!! i ordered there for the first time ever and i‘m beyond happy with my order. everything came exactly as described, sizes are true and there was no single issue with the shipping process. they sent it super fast and it just took 11 days (including customs which took 4 days) to switzerland. i can‘t wait to order again - thank you!!!

11 June 2024
Unprompted review
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Reply from Thrifted

Hi Jasmin,

Thanks for the review, we are really glad to hear you are happy with your items and the service.

Have a lovely week!

Rated 5 out of 5 stars

Quality Clothes at an Unbeatable Price!

Always get complimented on my Thrifted purchases! The clothes are very affordable and they have basically every popular brand you could think - just a whole lot cheaper! I had a slight issue with one of the items that I bought, but it was swiftly resolved by Scar. Will definitely keep shopping here and now I've got some seriously fresh clothes to wear!

27 May 2024
Unprompted review
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Reply from Thrifted

Hi,

Thank you so much for your review, we are very glad to hear you are happy with your order and the service you've recieved!

Rated 1 out of 5 stars

WRONG SIZE

gave me completely the wrong sizes then i ordered, so either they cannot package the correct items or they’re lying about sizes on their website, terrible don’t buy

6 April 2024
Unprompted review
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Reply from Thrifted

Hi Mitchell, I'm sorry you're unhappy with your order. Send us an email over at theteam@thrifted.com and we can try our best to rectify this for you. :)

Rated 1 out of 5 stars

Shopped for the first time on thrifted

Shopped for the first time on thrifted. That's first and last. Not much in the description for the items. They have arrived ripped, stained, bleach marks. These clothes are fit for the bin. Save your money.

27 March 2024
Unprompted review
Thrifted logo

Reply from Thrifted

Hi Vicki,

Thank you for the feedback, we are very sorry to hear you are unhappy with your order. We have sent you an email so we can resolve this quickly for you!

Rated 5 out of 5 stars

Awesome quality

Awesome quality. The only problem was a very light stain around the neck area which is barely visible.

26 March 2024
Unprompted review
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Reply from Thrifted

Hi Rostislav,

Thank you for your feedback, we are very glad to hear you are happy with your order!

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service. Due to the sculpted, slimfit shape of a shirt purchased the chest was not in line with the armpits so didn't fit. Full refund issued.

12 March 2024
Unprompted review
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Reply from Thrifted

Hi Mr Harris,

Thank you for you feedback, we really appreciate it!

We are glad to hear you are happy with the service you received.

Rated 5 out of 5 stars

Really great seller!!

Really great seller. My item arrived promptly and when it turned up the condition was even better than pictured. The price was also extremely reasonable so i can 100% see myself buying from these guys again!!

2 February 2024
Unprompted review
Thrifted logo

Reply from Thrifted

Hi Will,

Thank you for the review, we are very glad to hear you are happy with your order!!

Rated 5 out of 5 stars

great price

great price, great comunication. Will definitely shop here again.

2 February 2024
Unprompted review
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Reply from Thrifted

Thank you so much for the kind review! Really happy you were satisfied with our service. :)

Rated 5 out of 5 stars

Loved the item I got and price

Loved the item I got and price, was a slight miscalculation on sizing but a positive and quick solution was made, thanks!

11 January 2024
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Reply from Thrifted

Hi Billy,

Thank you for your review! We are happy you liked the item and we could come to a quick solution for you!

Rated 5 out of 5 stars

Great quality and experience

Swift response from team
Great quality products - arrived exactly as described on listing
Prices are very fair!
10/10 defo recommend

31 January 2024
Unprompted review
Thrifted logo

Reply from Thrifted

Hi William,

Thank you for your review! We are very glad you are happy with your experience and products.

Rated 1 out of 5 stars

Bought 2 t-shirts from this company the…

Bought 2 t-shirts from this company the t-shirts were the exact same design just different sizes the bigger size was excellent condition but the smaller size was very clearly worn and not washed it had Deodorant stains under the arms, I expected my items to be checked and washed before sending out but very disappointed to see the white stains , as mentioned above the t-shirts were the same design but the smaller size was listed as "vintage" I now assume the company wrote that in the title to get away with not cleaning it as the bigger size wasn't listed as that and both t-shirts aren't vintage or vintage style so no reason to be listed as vintage on one, first time buying and I'm not impressed

30 December 2023
Unprompted review
Thrifted logo

Reply from Thrifted

Hi,

I'm really sorry you experienced these issues with your order.

Please email theteam@thrifted.com and we will try our best to rectify this for you.

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