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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers appreciate the extra bonuses and various play options available, finding the platform intuitive and smooth, especially the mobile app. People often highlight the quick and hassle-free cash-out process, with some experiencing instant identity verification and redemption times. The customer support is frequently described as responsive, helpful, and amazing, with some users noting their willingness to explain issues and offer second chances. However, some people were dissatisfied with the website, expressing strong negative opinions. A number of customers reported issues with withdrawal processes, including difficulties in receiving payouts, account access problems, or challenging redemption processes with repeated verification requests. There are also mentions of customer service being unresponsive or providing generic answers, and some users experienced discrepancies in their account balances.

What people talk about most

Payment

Consumers find payment to be ambiguous. Many reviewers express significant frustration, reporting issues such... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Some customers report positive experiences,... See more

User experience

Customers consistently note ambiguous experiences with the user experience. Many reviewers praise the app's... See more

Product

Users describe ambiguous interactions with the product. While some reviewers praise the good games, sports... See more

Website

Reviewers highlight negative aspects of the website. Many customers express dissatisfaction, calling the site... See more

Based on these reviews

Rated 3 out of 5 stars

Been having support issues they won’t email me back after multiple emails, but other than this one withdrawal issue everything has been fine.

Rated 4 out of 5 stars

I’ve been using Thrillzz for a bit now and really enjoy it. There’s a good range of sports to choose from. The extra bonuses, picks, spins make it feel like there’s always something extra to play wit... See more

Company replied

Rated 4 out of 5 stars

If I could give -1 star I would **update**. Support did make this right. Would hate for them to get a bad review due to me being impatient.

Rated 1 out of 5 stars

Beware of this casino!!! I signed up and wanted to make a purchase, before making a purchase you have to verify your identity, so I did, and it gave me congrats your all verified and allowed me to mak... See more


Company details

  1. Online Sports Betting Vendor

Written by the company

Thrillzz is a free-to-play social sportsbook and sports prediction app for adults. Users make predictions on real sporting events across major leagues including NFL, NBA, NCAA, MLB, NHL, and MLS using in-app virtual currency — no real-money betting or deposits are required. Players can compete with friends, create Squads, and climb leaderboards in a fun, simulated sports gaming environment. Thrillzz offers daily rewards, promotions, loyalty levels, and in-play prediction features designed purely for entertainment. Thrillzz is not a real-money sportsbook, does not offer cash withdrawals, and provides a simulated gaming experience only. Success on Thrillzz does not indicate or predict success in real-money sports betting.


Contact info

2.8

Average

TrustScore 3 out of 5

49 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 40% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very bad experience with this casino

Very bad experience with this casino. They keep your money and have terrible customer service that doesn't resolve the issue.

20 August 2025
Unprompted review
Thrillzz logo

Reply from Thrillzz

Hello there, we apologize for any inconvenience or experience. Can you please reach out to support@thrillzz.com and mention your review so we can make things right?

Rated 1 out of 5 stars

The “CASINO” IS TERRIBLE

The “CASINO” is bs. This casino can’t even respond to a simple support request; not through email, or any of their social, and their chat is a request form that they never respond too. I cannot even withdrawal my money because they won’t update my phone number. DON’T WASTE YOUR TIME!!!! ODDS ARE ALSO !!HORRIBLE!!

15 August 2025
Unprompted review
Rated 2 out of 5 stars

Will not redeem

Will not let me redeem and support is a joke not helping fix the problem. Got a hundred I’m trying to redeem but excuse after excuse. Don’t waste time here

I did actually get to redeem but only 1 of 3 options allowed me to and was not the 1 I wanted to use. I did receive a email afterwards saying it did not go thru only to find out it did. Definitely need to work on some stuff but they do pay out it’s just a pain to do so. I won’t write them off completely just yet

14 August 2025
Unprompted review
Rated 1 out of 5 stars

Beware of this casino!!

Beware of this casino!!! I signed up and wanted to make a purchase, before making a purchase you have to verify your identity, so I did, and it gave me congrats your all verified and allowed me to make my purchase, and literally before the confirmation of purchase window popped up, I got a popup saying your accounts been blocked, so I immediately checked my bank account, and yep, they charged me. They are a total scam. Ive never had an account with them prior, so this isnt a duplicate account block. Its a no reason other then we are thieves block. Don't play here!!!

4 June 2025
Unprompted review

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