I was worried about using an online platform for my hormone replacement therapy but I have been with Thrive for over 2 years and I have had an amazing experience. Everyone from the medical assistants... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm a big fan of Thrive. No gimmicks, no sales pitch, just medical providers and great customer service giving you real advice about wellness and health. They were way ahead of the curve when it com... See more
Company replied
Thrive staff continues to be amazing. When I have questions or need assistance, they promptly respond. Brittany was very helpful in explaining my lab results. She gave me suggestions on what my n... See more
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Love Thrive. They always go above and beyond. Service is killer too. Between Rhonda and Andrea every question gets answered and request granted. Very knowledgeable and super supportive. I suggest Thri... See more
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Company details
Written by the company
Thrivelab is out to change how hormone health is delivered – making it more convenient and cost effective to access safe, natural hormone and testosterone balancing programs. Now everyone can alleviate age-related symptoms and restore youthful vitality faster than ever before.
Contact info
2719 S. El Camino Real, 92672, San Clemente, United States
- (737)377-1600
- support@thrivelab.com
- thrivelab.com
4.8
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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The person I talked to was informative…
The person I talked to was informative and easy to talk too.
16 November 2025
The coordinator and the Nurse…
The coordinator and the Nurse Practitioner were both extremely helpful and knowledgeable. The treatment has helped me a lot.
17 November 2025
Not sure I’d Recommend
I appreciate the flexibility to connect and the information provided. What’s concerning is that I was prescribed a protocol without my bloodwork being reviewed. I was told the recommendations were based on “symptoms”, of which I have few and that labs were not needed. I do not understand how one can prescribe hormones without reviewing a client’s labors.
15 November 2025
Reply from Thrivelab
Hi Stephanie,
Thank you for taking the time to share this feedback, we truly appreciate it, and I’m sorry to hear that your experience left you feeling unsure about the process.
I want to clarify how our medical team approaches BHRT and TRT so you feel fully informed. While many people assume hormone replacement must start with lab work, the current clinical guidelines from both The American College of Obstetricians and Gynecologists (ACOG) and The North American Menopause Society (NAMS) recommend treating based on symptoms first. Symptoms tend to be a more accurate indicator of hormone imbalance than a single blood value, which can fluctuate throughout the day.
That said, your comfort and confidence in the process matter. Baseline labs are optional for starting treatment, but follow-up labs are always required 6 weeks after beginning a protocol, again at 3 months if needed, and annually for every patient. This ensures your provider is closely monitoring your response and adjusting your plan safely.
If anything unclear, we’d really appreciate the chance to go over your questions with you directly and make sure you feel supported every step of the way. Please feel free to reach out to our care team so we can help.
Thank you again for sharing your experience – your input genuinely helps us improve.
— Thrivelab
Overall fantastic
Customer service is great. My provider listened to my concerns and goals and did not pressure me into purchasing the plan. I am excited to start this journey.
21 November 2025
Very expensive there are fees on top of…
Very expensive there are fees on top of fees. Not responsive whatsoever just looking for reason for more charges! Horrible platform for women's health do not use! Dated this for last day of service in which i had to make for an offboarding appointment to cancel services and will probably be charged for!
19 November 2025
Unprompted review
Reply from Thrivelab
Hi Diana,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience felt frustrating, and we understand how concerning unexpected fees or lack of clarity can feel.
We want to clarify that Thrivelab does not charge cancellation fees, hidden fees, or any additional charges for offboarding appointments. Your monthly membership covers all standard services, and ending your membership does not result in extra costs. We never want any patient to feel misled or unsure about the billing process.
Your comfort and trust are extremely important to us, and we’re committed to making sure everything is clear and transparent. Our VP of Patient Care, Jordan, will be reaching out to you directly to offer support and answer any questions you may have.
We appreciate your honesty, it helps us improve and we hope we can resolve this and earn back your trust.
— Thrivelab Team
It’s been a wonderful experience
It’s been a wonderful experience, if I could give 100 stars I would. It feels amazing to be heard, from everyone involved in my care plan. The way everything is set up is neat and worth every penny.
19 November 2025
Reply from Thrivelab
Thank you so much for this incredible feedback! We’re truly grateful to hear that you’ve felt heard and supported by everyone involved in your care. Knowing the experience has been “worth every penny” means the world to us. We’re honored to be part of your health journey and are here for you every step of the way.
If you love your experience and would like to earn points and savings, please share ThriveTogether with your friends and family: https://portal.thrivelab.com/loyalty
Great healthcare!!
My follow up with Brittany was excellent and I feel that my health is in good hands with Thrivelab .
18 November 2025
Reply from Thrivelab
Thank you so much for sharing. We’re thrilled to hear your follow-up with Brittany was excellent, and it means a lot to know you feel confident in your care with Thrivelab. We’re here to support you every step of the way!
If you love your experience and would like to earn points and savings, please share ThriveTogether with your friends and family: https://portal.thrivelab.com/loyalty
My provider is attentive and proactive…
My provider is attentive and proactive about my health goals.
17 November 2025
Reply from Thrivelab
Thank you for sharing this! We’re so glad to hear your provider has been attentive and proactive in supporting your health goals. That’s exactly the experience we aim to deliver, and we’re grateful to be part of your journey.
If you love your experience and would like to earn points and savings, please share ThriveTogether with your friends and family: https://portal.thrivelab.com/loyalty
Great experience with Larissa Garth and…
Great experience with Larissa Garth and Daniela. Been a customer for years.
17 November 2025
Reply from Thrivelab
Thank you so much for your kind words. We’re thrilled to hear you’ve had such a great experience with Larissa and Daniela, and we truly appreciate your loyalty over the years. We’re grateful to be part of your health journey.
If you love your experience and would like to earn points and savings, please share ThriveTogether with your friends and family: https://portal.thrivelab.com/loyalty
So far so good
So far so good. Every person every step of the way has been amazing and helpful. I just received my hormones and I have high hopes to start feeling better soon.
6 November 2025
Reply from Thrivelab
Thank you so much for sharing this! We're thrilled to hear you've had such a great experience so far. We're excited for you to get started with your hormones and are here for you every step of the way, cheering you on as you begin feeling better soon!
If you love your experience and would like to earn points and savings, please share ThriveTogether with your friends and family: https://portal.thrivelab.com/loyalty
I was finally heard!!!!!!!
I had the honor to meet Julianna!!!wow
Let me explain to you I was finally heard. Even though I don’t have symptoms because I am 60 years old, but I looked for for doctors for 15 years and the answer was what do you expect you’re over 50 and you’re just getting old
This was so disappointing in the last couple years I started looking into hormone replacement because nobody would help me and the more I got to know and the more I studied the more I looked out for companies and I found this company. I was heard.!!!!! Juliana made me feel part of a community. Seriously after I hung up with her after our consultation, I felt like I joined a community that loved helping women. I was so happy even the day after. I wish western doctors were more open to listening to women and not just saying that you’re old and there’s nothing we can do for you. I am so beyond impressed with this company and with Juliana I cannot believe the conversation and the consultation and the questions wow keep up the amazing work. You have a friend for life.
13 November 2025
Reply from Thrivelab
Hi Cece, thank you so much for sharing this heartfelt review. We are truly grateful you took the time to tell your story. It means everything to hear that you finally felt listened to and understood after so many years of feeling dismissed. No woman should ever be told that her symptoms are “just age,” and we are honored that you trusted us to support you.
Juliana will be so touched to know the impact she made. She is passionate about creating a welcoming, supportive space for women, and we are thrilled that you felt that sense of community and care during your consultation.
We are beyond grateful to have you as part of the Thrivelab family, and we look forward to being by your side as you continue this journey. Thank you for your trust, your vulnerability, and your kind words. You have a friend in us for life too, Cece.
-Caitlin
Thrivelab Team
If you love your experience and would like to earn points and savings, please share ThriveTogether with your friends and family: https://portal.thrivelab.com/loyalty
Great service follow-up on symptoms and…
Great service follow-up on symptoms and deliveries of product Rhonda Rusch is amazing knowledgeable and very helpful
13 November 2025
Reply from Thrivelab
Thank you so much for your review. We are thrilled to hear that you’ve had such a positive experience with our follow-up care and product delivery. Rhonda Rusch will be so happy to know her knowledge and support have made such an impact. We appreciate you being part of the Thrivelab community and are always here to support your health journey.
If you love your experience and would like to earn points and savings, please share ThriveTogether with your friends and family: https://portal.thrivelab.com/loyalty
Awesome!!
I was extremely impressed by the professionalism and depth of care I received. The provider took the time to explain every aspect of the process — from treatment options to realistic expectations and potential side effects. I left feeling informed, confident, and supported in making the best decision for my health. Highly recommend for anyone considering hormone therapy or looking to optimize their well-being.
12 November 2025
Reply from Thrivelab
Thank you so much for sharing your experience. We are thrilled to hear that our team provided the level of care, clarity, and support you deserved. Taking the time to walk you through treatment options, expectations, and potential side effects is an important part of helping every patient feel confident and informed. We are grateful to be part of your wellness journey, and we appreciate your recommendation.
If you love your experience and would like to earn points and savings, please share ThriveTogether with your friends and family: https://portal.thrivelab.com/loyalty
The doctor was very professional and…
The doctor was very professional and she attended to all my needs & questions.
11 November 2025
Reply from Thrivelab
Thank you for sharing your experience. We are so glad to hear that your provider offered professional, attentive care and supported you through all your questions. We are grateful to be part of your wellness journey.
If you love your experience and would like to earn points and savings, please share ThriveTogether with your friends and family: https://portal.thrivelab.com/loyalty
She took her time and went over every…
She took her time and went over every question that I had. I was very pleased with my visit.
11 November 2025
Reply from Thrivelab
Thank you for sharing your experience. We are so glad to hear that your provider took the time to answer all your questions and made your visit such a positive one. We are grateful to support you on your wellness journey.
If you love your experience and would like to earn points and savings, please share ThriveTogether with your friends and family: https://portal.thrivelab.com/loyalty
Great Experience,
1 November 2025
Reply from Thrivelab
Thank you for sharing your experience! We’re so glad to hear you had a great one. Your trust means a lot to us.
If you love your experience and would like to earn points and savings, please share ThriveTogether with your friends and family: https://portal.thrivelab.com/loyalty
From my experience so far
From my experience so far, the team is very professional and knowledgeable. An affordable solution to get great medical support to optimize your health.
6 November 2025
Reply from Thrivelab
Thank you for your kind words! We’re thrilled to hear you’ve had such a positive experience with our team. Providing professional, knowledgeable, and affordable care to help you optimize your health is exactly what we strive for.
If you love your experience and would like to earn points and savings, please share ThriveTogether with your friends and family: https://portal.thrivelab.com/loyalty
Thrives professionalism
Andrea always responds in a timely and professional manner. Thank you for being kind,thoughtful and thorough with my needs and questions.
I am extremely excited to have Rhonda help me once again, navigating me through my hormonal journey!
Thank you
Kindly, Tamie
6 November 2025
Reply from Thrivelab
Thank you, Tamie! We’re so grateful for your thoughtful feedback. We’re thrilled to hear that Andrea and Rhonda have provided such kind, professional, and thorough support. We’re honored to continue walking with you on your hormonal health journey!
If you love your experience and would like to earn points and savings, please share ThriveTogether with your friends and family: https://portal.thrivelab.com/loyalty
Misleading Marketing and No Refund Despite Their Own Policy
ThriveLab’s marketing clearly says they accept insurance, but once you ask questions, they force you to pay for a consultation. I paid $45 expecting real help and hoping my medication would be covered by insurance, which is all I wanted. Their own website says that if they can’t help, they’ll refund the $45 — yet I’ve received no clear answer, just delays and questions.
Now I’ve been told they don’t prescribe FDA-approved commercial testosterone because they claim it’s made from horse urine, which is both false and concerning. I’m simply asking for my $45 refund, as their policy promises. It’s not about the money — it’s about honesty. Misleading people like this isn’t right, and I won’t stay silent about it.
1 November 2025
Unprompted review
Reply from Thrivelab
Hi Oscar,
Thank you so much for sharing your feedback with us. I can completely understand how frustrating and disappointing this experience has felt, especially when you were expecting straightforward answers about insurance coverage and care.
I’d like to provide some clarity about how our insurance process works. Thrivelab is in network with certain insurance providers, and for those, we do submit claims for visits that have been completed. However, we do not bill insurance directly for medications. We are always happy to send your prescription to your preferred pharmacy so you can see if your insurance will cover the cost of your medication there.
Our providers generally prescribe bio-identical hormone therapy, which is designed to closely mimic what your body naturally produces. Because of this, bio-identical hormones are typically not covered by insurance. Historically, some synthetic hormone replacement therapies included components made from horse urine, but this practice has largely been phased out. Our preference for bio-identical options reflects our commitment to safe, natural, and modern treatment approaches.
Regarding your $45 consultation fee — Due to your information being screened only your first name is visible. We would like to address the refund piece directly. Please send an email to jordan@thrivelab.com to get a full resolution.
We truly appreciate you taking the time to share your concerns. Feedback like yours helps us improve transparency and communication, which is very important to us. Please know that we take your concerns seriously and are here to ensure you feel fully supported and informed.
She listened
It is wonderful to have a provider who takes the time to read your chart and know your history and then really listens to you - and together we came up with the best treatment for me. Thank you!!
28 October 2025
Reply from Thrivelab
We’re so glad to hear that you felt truly heard and supported by your provider! Taking the time to understand your history and create a personalized treatment plan is what Thrivelab is all about. Thank you for sharing your experience!
If you love your experience and would like to earn points and savings, please share ThriveTogether with your friends and family: https://portal.thrivelab.com/loyalty
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