Thrive Travel Reviews 1,437

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 717 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent customer service and the helpfulness of the staff, often mentioning specific individuals who went above and beyond to assist them. Many people appreciate the quick and easy booking process, along with the competitive pricing that is often significantly lower than other options. The overall service is consistently praised for its efficiency and the proactive communication from the team. However, some customers also noted issues with the booking process, such as unexpected additional flights being added to their itinerary or difficulties with payment processing that led to flight changes. A few other people also felt that the customer support was unhelpful or unprofessional, and some experienced discrepancies between the advertised prices and the actual fares available.

What people talk about most

Price

Consumers find price to be positive, with many reviewers reporting great deals and unbeatable prices that are... See more

Booking process

Reviewers mention ambiguous feedback about the booking process, with some customers reporting easy and smooth... See more

Staff

Reviewers highlight positive aspects of staff, often praising individual agents for being pleasant, reliable,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful and responsive... See more

Service

Customers had positive experiences with service, with many praising the excellent, prompt, and thorough... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a family emergency and needed to get my child home from London. I accidentally booked her two flights on different dates. The support lady at Thrive was so patient and helpful in getting the si... See more

Company replied

Rated 5 out of 5 stars

I had to book an emergency flight home from overseas. I encountered an issue with the payment process and called customer support right away, as the flight was scheduled to leave within 24 hours. The... See more

Company replied

Rated 5 out of 5 stars

I had an issue with a flight cancellation that was not on the Thrive reservation so I called customer service to see if we could work the schedule out with the change. Michael Boyd was the gentleman t... See more

Company replied

Rated 5 out of 5 stars

Made a flight reservation for the first time and everything was quick and easy and at a very good price. I got email confirmation that they received the payment and within couple hours I received boo... See more

Company replied


Company details

  1. Travel agent
  2. Flights search site

Written by the company

At Thrive Travel, we specialize in finding the most affordable flights through our online booking engine. Unlike our competitors such as Priceline, Orbtiz, and Kayak, we have a unique flight search algorithm that greatly enhances the likelihood of discovering the lowest unpublished airfare rates for you. Our booking engine leverages strong industry relationships to search for exclusive rates. Thrive Travel allows flyers to conveniently search, compare, and book flights online using our user-friendly booking engine. We take pride in providing flyers with a hassle-free approach to booking airfare.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

A confusing hassle

After I booked my ticket I received an email that the ticket wasn’t actually booked but an agent will work on it. I then received a voicemail a few days later claiming they needed my credit card CVV number to complete the booking. The number they left me was the general line that resulted in a phone tree system that never led me to a human. A few days after that I received an email confirmation for the ticket and related credit card charge despite never confirming the CVV. When I checked with the airline to confirm the ticket they said they showed three different flights: the one I actually booked and a return flight (one-stop) originating from a random city on a random date that I didn’t book. I’m confused and annoyed by all the hassle and there is no way to get in touch with the company.

23 February 2026
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Reply from Thrive Travel

Dear customer, we believe this to be a misunderstanding and a manager has been reaching out to you to assist, but since this has not been possible, we have refunded your booking.

Rated 5 out of 5 stars

Excellent customer support

My last minute ticket, I bought it the night before flight, was very affordable and customer support was exceptional! Everything went smooth. I'll use Thrive Travel again and would recommend them to all my friends!

18 February 2026
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Reply from Thrive Travel

Glad to hear you had a good flight and thank you for your warm words!

Rated 5 out of 5 stars

I like how fast the service was and I…

I like how fast the service was and I like how the customer service response to you so quick.
Thanks

21 February 2026
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Reply from Thrive Travel

Thank you, we try, and it's not always easy with all types of tickets to be speedy, but we're here to keep you updated through the process!

Rated 5 out of 5 stars

Thrive Travel went far and beyond

Thrive Travel went far and beyond. They kept the offer alive longer while I resolved the credit card charge with my Bank. Blair was very forthcoming. Great experience!

19 February 2026
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Reply from Thrive Travel

Great to hear it worked out!

Rated 5 out of 5 stars

Got the tickets at the price I placed…

Got the tickets at the price I placed the order for. Tickets were confirmed within 12 hours and confirmation email sent. No follow ups were needed.

18 February 2026
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Reply from Thrive Travel

Thank you for providing a detailed account!

Rated 5 out of 5 stars

Smooth, efficient, and cheaper than anywhere else

Booking was smooth and far cheaper than anywhere else I had looked. First email I received noted that the booking had not yet been confirmed, but that I would receive confirmation or cancellation within 24 hours if that particular flight was no longer available. Within 2 hours I received the booking confirmation, and was able to look up my flight information on the airline's website directly. After receiving the booking confirmation, I received a personalized email from one of their customer service agents, as well as a phone call confirming my booking and letting me know I could reach out directly to her if I had any questions or issues. No other discount flight booking website has ever offered that level of service- so I highly recommend! I was skeptical at first due to the flight price being significantly lower than on other websites, but after this experience I will definitely be booking with Thrive Travel again.

16 February 2026
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Reply from Thrive Travel

Thank you for your detailed review, safe flights soon!

Rated 5 out of 5 stars

Appreciate the Quick response and…

Appreciate the Quick response and updates from Mason.

16 February 2026
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Reply from Thrive Travel

Great to hear that you had a good working relationship with Mason! Feel free to reach out to him for private fares when a new trip opportunity arises!

Rated 5 out of 5 stars

Marvin always finds us the best deals

Marvin always finds us the best deals! He just helped book a family visit to the US which we are really excited about.

14 February 2026
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Reply from Thrive Travel

Great to hear - he is indeed a veteran of finding deals!

Rated 5 out of 5 stars

Zach was very expeditious and…

Zach was very expeditious and informative during this entire process. He was very accommodating with all of our requests. This has been a pleasant experience so far.

13 February 2026
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Reply from Thrive Travel

Great to hear! Feel free to save Zach's info in case any questions come up ahead of the trip, or in case you need private fares for any future travel!

Rated 5 out of 5 stars

The most wonderful and talented travel…

The most wonderful and talented travel service ever!
You always get us the best flights and rates, we are so grateful to you all!

13 February 2026
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Reply from Thrive Travel

It should be Sheena you are referring to - thank you! Feel free to save her contact info in case more questions come up ahead of travel time and also in case you'd like quotes on private fares for a future trip!

Rated 2 out of 5 stars

Sold me a flight & then weren't able to…

Sold me a flight & then weren't able to ticket it for me. And then the same one was up on the website for an hour+, even knowing it was out of seats.

8 February 2026
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Reply from Thrive Travel

Dear customer, a manager has reached out to receive more detailed feedback on the situation, as we see that the reference number in response to which you are reviewing us was ticketed and confirmed as per your submission on our site.

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