THRST Reviews 32

The website stated free shipping on all US orders over $120, I went to order 2 pairs of shorts, which came to $126, and they were still charging me $42 for shipping. I reach out to them after a while they sent an email stating that they only cover the 1st $25 of shipping. This is not disclosed anywhere on the website, nor do they show what the actual shipping cost are, which based on their response would have been $67, which is more than the price of one of the shorts. False advertising, and poor customer service.

Terrible customer service I contacted them five times about where’s my order and just get the same response so you can see it an automatic message. still haven’t received my order and it’s been a month

Good quality

The 2 shorts I ordered are amaizing. Love them.

Shocking.
Bought 2 tshirts for £70 and expected good quality products. I personally think they are very poor quality and I tried to get a refund.
No refund possible apparently as it states in the T&C's which i missed.
This is the only clothing company that I know of, that you cant return your items if you are not happy with them.
I thought Mike would be better than that. That's a very poor policy.

Had to pay 22€ on shipping costs, but then an additional 80€ on import taxes on just 3 items. They say that it isn’t their fault but if they split up your order in several packages from different warehouses it is. After nearly 2 weeks of waiting i haven’t even received my order yet . 300€ for just a sweater, swimshort and a tank top :’)

Edit: received the shipments the quality of the products is very good. Shame the cost is soo high due to these damn imports and VAT

Really poor company. Still haven’t received my order! I want a refund! It’s been over a month !

I ordered from this company under the assumption that they operated like any reputable business—offering refunds if items didn’t fit. However, that was not the case. Instead, they use deceptive tactics, luring customers in only for them to realize after purchasing that getting a refund is nearly impossible.

This is, without a doubt, the worst company I’ve ever purchased from.

Given the overwhelming number of negative reviews, it’s clear I’m not alone in my frustration. I was once a big supporter of Mike Thurston and everything he did, but after this terrible experience, I strongly advise others to avoid this clothing brand if they don’t want to go through the same stress and frustration.

I’ve even had to unfollow Mike Thurston on all platforms—I can’t support someone associated with such unethical business practices.

NO SENSIBLE PERSON WOULD PURCHASE FROM A CLOTHING STORE IF THERE WERE A CLEAR SIGN STATING "PLEASE NOTE ITEMS ARE NON REFUNDABLE!!!

INSTEAD THIS COMPANY HIDES THAT NOTE APPERENTLY!!!

Brilliant products, purchased 2 items of clothing a pair of black bottoms and a grey ¼ Zip both fit really well and look great especially the top which you can tell is made from quality materials. Only thing I would say is the bottoms do have quite a lot of bits stick to them but other than also excellent quality. Highly recommend keep up the great work Mike.

If you order an item and it’s print on demand there is no way to exchange it or refund it, they don’t accept the returns apparently. It took ages for someone to get back to me and even then they advised me that nothing can be done. I didn’t even ask for a refund, the size was too big and I wanted to return it and buy a smaller one! The whole experience was absolutely terrible, I will never order from them again

Be careful what you order Because they refuse exchange or refund money if items doesn't fit to you.
I send them to emails but they still keeps saying they can't refund or exhange items.
I purchased at least 15items from them in last years and I was loyal custumer but NEVER ORDER ANYTHING ANYMORE.

Delivery on clothing is terrible. It's been 2 weeks and I'm still waiting. No emails from customer service to apologise for the delay or explain the hold-up!

Very bad quality (swim shorts) and even worse customer service by doing small refund and saying “it might be damaged doesn’t mean you can not wear them”. But now I understand how people like Mike can live in places like Dubai: scamming people by selling garbage. Hope you are proud of yourselfs!

UPDATE 22/7. Next contact with customer support I was able to get a refund. Much appreciated. Good app, if you gonna use it.

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I am disappointed with the customer service I received. My subscription plan was automatically renewed (no reminder just a info in T&C)

When I reached out to their customer service for assistance, I was met with unhelpful respons. They refused to provide a refund. Even if I requested it 15 minutes after payment

I don’t get all the bad reviews. Ordered 4 items over the last 18 months. Two t-shirts, swim trunks, and a 1/4 zip. Took a little longer to get to me, but I’m in the US. Also ordered a size bigger, but everything I order from Europe runs small. Love the fit, quality is good, and I’m happy. Will order more in the future.

This shipping policy is not good. Had to pay an extra €16 to import it in my country (Netherlands). I have ordered clothing from the UK before and never experienced this before, since these costs were already taking care of by the retailer. It feels like this company wants to put in the minimum effort, with the maximum result. This is not how you build a trustable brand where people will come back.. Eventually paying €70 for a basic T-shirt is way out of proportion.

Not the best but it is ok. The price is to high for the quality

Great quality! In love with the swim shorts

Thrst is a poor company BUYER BE WARNED ⚠️ . Bought a active wear mens signature vest . The item arrived and was to big . Contacted customer service , They explained we don't offer exchange or refund . Was told to go and read the small print . This company hides behinds small print . You have no rights even though its was bought on line . Rude customer services responses , i explained its not worn has all lables on item . They are not interested. please spend your money on a company that cares and you can trust . Mike Thurstons and his company don't care once they have your money . I have tried for months to get them to help .

Shirt quality is ok. But shipping policy is a scam.
It states free shipping when ordering but I had to pay €80 for customs. This is unaceptable. Customer service is also not replying.

Cant even comment on the item I have ordered 5 weeks ago. Thought I would order one of the THRST towel tops. I live in the UAE, given the owner of this company also resides here I would have thought he would have given the logistics a bit more thought. So from leaving the UK (4th Sept) over 5 weeks ago how about this for a convoluted delivery from UK (DHL E - commerce) then Universal Postal Union to Deutsche Post, it sat in DP from 12th -28th Sept, then arrived in UAE, then moves to customs clearance then off to the next courier Emirates post, sits in Dubai for days, then heads to Ras Al Khaimah sits there for days, then it shows on the tracking attempted delivery, not a single attempt or call has been made. Now the item has been sent back to Dubai, no contact at all....You think calling a UAE postal company is simple guess again... So anyone thinking of buying International, read this.. At least I paid for tracked delivery and can see this total debacle. Don't think for one minute its DHL all the way...It is not... If I could give zero STARS I would