Thumbtack Reviews 6,474

I joined Thumbtack in 2020 as a life coach, and in the beginning it was a great platform. About 60 percent of my leads came from Thumbtack, and they were high quality and well aligned with my services.

Over the past few years, however, the cost per lead has increased significantly while the quality of leads has declined. What has been most frustrating is the change in how lead preferences and refunds are handled. In the past, I was able to receive refunds for leads that fell outside of my scope, and Thumbtack honored agreements we had in place.

For example, I do not offer interview preparation or resume reviews. I clearly communicated this to Thumbtack, and previously, if I received leads for those services, they would be refunded. Recently, however, support has stated that they can only rely on the limited preference options within their system, claim they cannot filter out these leads, and refuse to issue refunds, despite prior assurances.

At this point, it has become difficult to rely on Thumbtack for consistent, high quality leads. Based on my experience, I would advise others to be cautious and closely evaluate whether the platform still makes sense for their business.

Thumbtack deactivated my account for no reason

thumbtack use to be agreat source of lead but staring 12 to 16 months ago i had been receiving a lot off bad lead, bogus lead, so im investing a lot of pay per lead money amd clients dont respose up 10 in row no one hires you or answer there phone, you don't even get your opportunity to talk to the client and they're still charge you
Will you explain the situation and tell them to see your account and have this in consideration to apply at least some refunds
All the refunds are denied
Contact is not what I used to be
Seems like it's not worth it anymore

very misleading and not honest on search and costs more to find work

i tanked literally about $100 into two weeks and i had several people who they gave me as a paid lead tell me they already hired a person, i had others on some jobs turn down the work because they wanted to find someome cheaper than me ( my estiamtes are resonably low...) somehow im still losing money after turning it all off.. as i cant remove the budget... i have been ripped off and i dont know if im getting the money lost on it ..

I hired NRL Enterprises to fix my Canon desktop printer. Norman was able to come out the same afternoon and fixed my problem in a timely manner. I am so happy to have my printer in working order again as I was afraid I’d just have to scrap it and get a new one. Norman was very friendly and easy to work with and I highly recommend him for your computer and printer needs.

Handyman Connection of Golden is fantastic. Professional yet friendly, on time and great work. I am very happy with their work and will use them again!

SAMMERS, SCAMMERS, SCAMMERS.

THUMBTECK IS BIGGEST PROFFESSIONAL SCAMMERS IN THE EARTH, THEY RIPE HARDWORKING PEOPLES MONEY, WHO MAKE LITTLE MONEY AND THUMBTECK STEAL MORE THAN 50-70% FROM US, SOMETIMES THEY STEAL ALL YOUR MONEY BY GIVING FAKE CUSTOMER JUST TO CHARGE YOU, AND MAKE (SHAREHOLDERS)BOARDMEMBERS RICH, I'VE SPENT MORE THAN $10k ON IT,AND IM DONE, NO MORE THUMBTECK, IM NOT GONNA USE IT, AND I WILL TELL TO ALL OF MY FRIENDS TO NOT USE THIS SCAM SOFTWARE.

EVEN IF YOU ASK FOR REFUND THEY ALWAYS DECLINE YOUR REFUND.

This business is corrupt. They charged me for several painting leads where the customer either cancelled the request, didn't respond, or offered insanely low bids. There's no refund for this by the way. Stay away from this company by all means, or try it out and find out for yourself.

Opened a pro account. 3 hours later Thumbtack locked my account without reason exposed to me even though I was asking for a reason why!!! Background check came back clean! 48 hours later, I still haven't gotten any answer why my account was deactivated. How stupid it can be? It can't be more stupid than thumbtack.

THUMBTACK SHOULD BE INVESTIGATED BY PA'S ATTORNEY GENERAL. THEY SCAM THEIR PROFESSIONALS. THEY DELETE YOUR PROFILE DESCRIPTION BECAUSE THEY DON'T LIKE WHEN YOU SPEAK THE TRUTH ABOUT THEIR FRAUDULENT PRACTICES. AND THEY DON'T WANT PROSPECTIVE CLIENTS TO KNOW THAT THEY (THUMBTACK) CHARGE THEIR PROFESSIONALS EVERY TIME WHEN SOMEONE SENDS THEM A REQUEST FOR A QUOTE. EVERY LEAD IS BETWEEN $28-65, SOMETIMES MORE, THAT THIS PROFESSIONAL IS LOSING. WHETHER OR NOT AN ACTUAL HIRE BUT A QUESTION. THEY DON'T ISSUE REFUNDS FOR THOSE MESSAGES THAT PEOPLE IGNORE. SO IF ONE PERSON CONTACTS GIVE DIFFERENT PROFESSIONALS AND HIRES ONE, OR HIRES NONE...THUMBTACK GETS PAID EVERY TIME. AND THOSE PROFESSIONALS GETS SCREWED TIME AFTER TIME.
DON'T USE THEIR PLATFORM.

Completely fake leads and horrible customer service. Their refund policy is crap. They are a money thieving company like home advisor

After being in top pro Platinum professional junk removal specialist doing a lot of good jobs getting really good reviews does it matter how good of a job you do as a contractor they'll rip you off I've caught them sending fake leads I've only gotten a few refunds most of the time they lie AI response and they're always right they're never wrong. Then when one person wants to get money back and they don't want to work reasonably with the contractor they go to the trust the safety team which is their back door thugs who come in and started interrogating the contractor threatening the contractor and emails and then when they get on the phone they're even worse sound like politicians sound like liberal California's who have ridiculous views and are not reasonable demand that I pay that cash to a customer who I really don't owe anything to and then when I tell them that forced labor is illegal that they're not my employer and then I'm I'm done paying exorbitant fees for fake leads and being treated like this that I'm disputing the past 90 days of transactions which is well over $1,000 then they send me an email and they cancel my service.

This young man is the most honest person I have met, doing work for the public. I highly recommend him for all your Pluming needs.

Michael was very courteous and did a great job!! I would recommend his services.

I had an amazing experience with KJB Logistics LLC. The movers were so amazing friendly also kind. It was a short notice move i called last night they showed up the very next morning. The move was in a timely manner i would recommend this company to anyone who's looking for honest also professional movers. The movers we're very pleasant i rate this company 💯. My next move will be by this company..Thank you Chino your amazing..

I had a very frustrating experience with this platform.

Over a short period of time, I was charged nearly $9,000 for leads and services that I did not clearly understand or knowingly agree to. The billing system is extremely confusing and lacks transparency, especially for small business owners who are just starting.

This situation has caused serious financial stress, and I feel misled by how the charges were applied automatically.

I strongly advise other business owners to be very cautious before using this platform.

It’s a complete rip off on the Pro side they rip off every one it’s a scam

Thumbtack makes their money taking advantage of small businesses. They charge pros for leads and encourages people looking to hire to reach out to multiple business so they get paid. It’s pathetic and lousy to leach off of small business like that. I was charged $250+ for leads I never responded to, wasn’t hired for, or didn’t want. They refuse any refunds.

Fraudsters, be careful as soon as you add a card, they deduct the money

I'm Ruth Warner Mchaney. Waterwise was amazing. Darren and Cory are the epitome of professional. I had a water leak under my slab. They fixed the problem. I am so pleased with how thoughtful, competent, compassionate and understanding they were. This company cared about me. I was not just a paycheck I was valued as a person. I highly recommend them.