Tiboo Reviews 526

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 236 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting its softness, strength, and eco-friendly nature. Many appreciate the convenience of the delivery service and the overall positive experience when placing orders. The company's commitment to quality and customer satisfaction is frequently mentioned. However, some customers experienced issues with delivery, noting damaged packaging or incomplete orders. A few other people also felt that the delivery service was unreliable, with some parcels arriving late or at incorrect addresses.

What people talk about most

Product

Clients share positive opinions on product quality and value. Many reviewers praise the softness, strength,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently praising its speed and efficiency,... See more

Order

Customers generally had positive experiences with ordering. Many reviewers found the ordering process easy... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent and efficient service, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love the ethos of this company. We bought the 100% Compostable and Biodegradable Loofah Sponge Scourers 12 Pack for us in our three log cabins. The prices seemed competitive, the communication was exc... See more

Rated 5 out of 5 stars

Five stars for the product, its value and quality but the most recent delivery was marred by the external packing box failing during its journey to me. Half of the box top was open and one roll wa... See more

Rated 5 out of 5 stars

Excellent toilet paper. Softer than mainstream brands. Fast delivery. Large sheet size compared to other brands. PFA free. On subscription now every 2 months. 3 ply and extra long rolls. Very happy c... See more

Rated 5 out of 5 stars

The company seems great. I like the products :the foaming handwash refills are convenient and good to use. The bamboo toilet rolls are beautifully presented (you can reuse the outers as wrapping pape... See more


Company details

  1. #23 of 57 best companies in Cleaning products supplier
  2. #2 of 7 best companies in Hygiene articles wholesaler
  3. #31 of 66 best companies in Toiletries Shop

Written by the company

Tiboo is an eco-friendly online store specialising in zero waste products for everyday life. Every day we witness the increasing effects of global warming. Deforestation is a massive contributor. With trees being harvested for such things as toilet paper, the knock-on effect is alarmingly clear. Tiboo is set to change that. In our time, use of toilet paper around the world has increased significantly and it’s part of our society today. Tiboo doesn’t use paper pulp from trees, we use pure bamboo instead which is one of the world’s fastest growing plants regrowing fully within two years. Bamboo toilet tissue is luxurious, anti-bacterial, naturally hypoallergenic and fantastic for your skin. So you can be eco-friendly without compromising on quality. Our range has quickly grown to include an entire range of sustainable cleaning products. Our products are designed for use in the home as well as for businesses who care about their green credentials.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

526 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great toilet rolls- highly recommend

Great toilet rolls. Really fast delivery. Soft toilet paper and lovely bright white (can't help it I don't like the look of unbleached recycled type). And they look great individually wrapped, in the toilet both at home and at work.

20 November 2025
Rated 1 out of 5 stars

Goods not received

Goods not received although alledgly delivery driver left a card, which we’ve not found!! Still waiting on goods

24 November 2025
Tiboo logo

Reply from Tiboo

Hi Tracy, we emailed you to apologise and advise that we will send a replacement out straight away, which we have done. On that basis our service should be considered excellent and not bad? We rely on DPD and sometimes it does go wrong. Deliveries are totally out of our control, perhaps you can leave this sort of feedback on their review site instead of ours?

Rated 3 out of 5 stars

Poor packaging for delivery. Items damaged.

I like their logo roll, washing tabs and laundry detergent sheets. What I don't like is the way any extra items are packaged. They are just thrown in a plastic bag and they were smashed up on arrival. Not happy.

25 November 2025
Unprompted review
Tiboo logo

Reply from Tiboo

Hi Susan, we don't throw them in a bag, we place them in the bag which is 100% recycled from waste and is 100% waterproof. Smashed up on arrival of course is not acceptable and I am really very sorry that this happened, but please reach out to us to address this in the first place to iron out things for you. We can't control the courier but we can help solve the problem, please let us know if anything was damaged or needs replacing.

Rated 1 out of 5 stars

My parcel was split open and was lucky…

My parcel was split open and was lucky not to have lost any of the contents I have sent an email with pictures as the box was completely open! Think you need to change your courier service. Other than that always please with the toilet rolls

17 November 2025
Tiboo logo

Reply from Tiboo

We have indeed just changed courier and apologise for this.

Rated 2 out of 5 stars

First time purchasing

First time purchasing, package delivered open and very bashed and no instructions as to how to use the product, I did however turn to you tube but thought first impressions not great

13 November 2025
Tiboo logo

Reply from Tiboo

Hi Michelle, full instructions are on the website in the product description and I can only apologise that the box was bashed up, it left us in perfect order and something obviously happened on the very long trip from Cornwall to you with the courier.

Rated 5 out of 5 stars

Never thought I would be reviewing…

Never thought I would be reviewing toilet paper but here goes! I never have to load my trolley any more with huge packs of toilet rolls that seem to run out within a week. Tiboo rolls are deleivered to my door every five months! They are BIG and last longer than supermarket rolls, the paper is soft but also strong. The packs of four (not wastefully individually wrapped) and are easily stored neatly on top of a cupboard.

12 November 2025
Rated 5 out of 5 stars

Speedy delivery

Speedy delivery , next day ! Haven’t used loo rolls yet so cannot comment but hopefully all good , no more carrying large packs of loo rolls home from shopping !

12 November 2025
Rated 5 out of 5 stars

Second order- really happy

This is my second order so going to prove that we are really happy with Tiboo. the quality of the paper is great and it's really soft. Delivery is ultra quick and we are really happy with the price point and being a British, ethical brand

7 November 2025
Rated 5 out of 5 stars

Great Bog Roll!

Having tried a few other bamboo toilet rolls, this one is considerably better, both softer and longer.
Delivery was very quick. I’ll definitely be ordering again.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service….

I would just like to say what a fantastic company this is, having made a complaint that was clearly NOT Tiboo’s fault, (I didn’t put my brain in gear first) Russell went above and beyond to put things right, even though they weren’t in the wrong and my order was correct. Thanks Tiboo 😊

6 November 2025
Unprompted review

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