Tiboo Reviews 525

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 236 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting its softness, strength, and eco-friendly nature. Many appreciate the convenience of the delivery service and the overall positive experience when placing orders. The company's commitment to quality and customer satisfaction is frequently mentioned. However, some customers experienced issues with delivery, noting damaged packaging or incomplete orders. A few other people also felt that the delivery service was unreliable, with some parcels arriving late or at incorrect addresses.

What people talk about most

Product

Clients share positive opinions on product quality and value. Many reviewers praise the softness, strength,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently praising its speed and efficiency,... See more

Order

Customers generally had positive experiences with ordering. Many reviewers found the ordering process easy... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent and efficient service, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love the ethos of this company. We bought the 100% Compostable and Biodegradable Loofah Sponge Scourers 12 Pack for us in our three log cabins. The prices seemed competitive, the communication was exc... See more

Rated 5 out of 5 stars

Five stars for the product, its value and quality but the most recent delivery was marred by the external packing box failing during its journey to me. Half of the box top was open and one roll wa... See more

Rated 5 out of 5 stars

Excellent toilet paper. Softer than mainstream brands. Fast delivery. Large sheet size compared to other brands. PFA free. On subscription now every 2 months. 3 ply and extra long rolls. Very happy c... See more

Rated 5 out of 5 stars

The company seems great. I like the products :the foaming handwash refills are convenient and good to use. The bamboo toilet rolls are beautifully presented (you can reuse the outers as wrapping pape... See more


Company details

  1. #23 of 57 best companies in Cleaning products supplier
  2. #2 of 7 best companies in Hygiene articles wholesaler
  3. #30 of 65 best companies in Toiletries Shop

Written by the company

Tiboo is an eco-friendly online store specialising in zero waste products for everyday life. Every day we witness the increasing effects of global warming. Deforestation is a massive contributor. With trees being harvested for such things as toilet paper, the knock-on effect is alarmingly clear. Tiboo is set to change that. In our time, use of toilet paper around the world has increased significantly and it’s part of our society today. Tiboo doesn’t use paper pulp from trees, we use pure bamboo instead which is one of the world’s fastest growing plants regrowing fully within two years. Bamboo toilet tissue is luxurious, anti-bacterial, naturally hypoallergenic and fantastic for your skin. So you can be eco-friendly without compromising on quality. Our range has quickly grown to include an entire range of sustainable cleaning products. Our products are designed for use in the home as well as for businesses who care about their green credentials.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

525 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

I like the soft feel

I like the soft feel. I don't like the limited choice of ways to pay. I also do not like the fact that the carrier did not deliver to my flat door. I eventually found the parcel by the main entrance. I also dislike the fact that my 'delivered' notification was posted earlier than than the the beginning of the delivery slot time. I also don't like the fact that I complained about it to Tiboo soon after the incomplete delivery was made, but received no reply.

23 July 2025
Unprompted review
Tiboo logo

Reply from Tiboo

Hi Ruth, many thanks for your feedback and I will look into how your complaint was missed. In regard to our courier, they are supposed to deliver to door and 9 times out of ten they do this. Unfortunately deliveries are out of our control and we rely on our partners to do the job correctly, please accept my apologies and we will investigate further.

Rated 5 out of 5 stars

Outclassed all the 'well known brands'

Arrived quickly.
Great loo rolls. Package well, thick paper that doesn't tear when using like all the other 'eco' papers, weve tried all the 'well known' brands, this far out classes all of them, and it doesn't block the loo!
Will definitely be signing up for a subscription.

15 July 2025
Rated 5 out of 5 stars

Good product.

Been having the toilet rolls for a while now. Soft enough and healthier non bleached sheets. Reasonable price and quick delivery.

15 July 2025
Rated 5 out of 5 stars

Excellent customer service

Everything about the process of ordering, a customer service enquiry and the product itself has been excellent.
The toilet rolls are a very good quality and nice wrapped. A neat addition to the bathroom and a sustainable option. Will definitely purchase again.

10 July 2025
Rated 5 out of 5 stars

Great customer service, great product

Double length rolls, very absorbent, and slightly bigger than other manufacturers' sheets - all tick boxes for me. There was a slight issue with my last order which was sorted out quickly, efficiently and generously, so the last box - for excellent customer service - is ticked too!

8 July 2025
Rated 5 out of 5 stars

Brilliant bamboo toilet roll and…

Brilliant bamboo toilet roll and unbleached too. Customer service a little slow but can't fault the product, have recommended to family and friends and would like to partner with the brand to suggest on my social media platforms. Have emailed but yet to hear back.

23 June 2025
Rated 5 out of 5 stars

Great service and products

Great service and products. Toilet paper - each roll wrapped individually so can make a display of them in the bathroom! Cleaning clothes absolutely super - have been asked by a professional cleaner where did I get them! She was amazed when I said they were made of bamboo! She is off to buy her own supply!

16 June 2025
Unprompted review

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