I ordered a car parking ticket for Blenheim palace Christmas market but the order did not process correctly and although I was debited the £12.50 no ticket arrived. After 24hrs of trying to see where... See more
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Review summary
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Reviews shaping this summary
Experience was fine, I couldn’t see what the view was like from the seat and the ambiguity of “one of your seats may have an obscured view”, that I had to agree to before I could continue. Is this... See more
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Easy enough to buy tickets but then realised my seat wasn’t ideally positioned. I tried every way I could find to change my seat but couldn’t find anywhere to do it. Gave up and decided to cancel tick... See more
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Worse to nice experience [initially given 1 rating and now to 4 rating ] since after booking tickets the team reached out asking for additional amount, and i was fine to proceed. Again in sometime... See more
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Company details
Written by the company
Ticketek is a global leader in ticketing and technology with 40+ years’ experience ticketing major international events and partnering with the world’s premier venues. We put fans and innovation at the heart of everything we do.
Contact info
United Kingdom
- ticketek.co.uk
3.5
Average
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ticketek UK
Hi Javier,
Thanks for your review! We’re glad to hear you had a fun and enjoyable experience with us.
Best,
Ticketek
Easy to use website
Easy to use website with option to self select or automated best ticket choice. Ticket price, booking charge etc clearly shown with no hidden charges
20 November 2025
Unprompted review
Reply from Ticketek UK
Hi Michael,
Thanks for your review!
We’re pleased to hear you found the website easy to use, with clear pricing and convenient ticket selection options.
We hope you enjoy the event!
Best,
Ticketek
Warning! Terrible exchange policy
I bought tickets to visit wimpole christmas lights, entry time 5.30pm Friday evening. It says on the website that tickets can be exchanged up to 24 hours before. We need to change the date as one person can no longer attend and tried to do it via the app as it states. When I looked on Wednesday evening there was no option to exchange. I emailed them at 10.30pm Wednesday night. They have contacted me today (Thursday) to say it is less than 24 hours to the event date and therefore I cannot exchange the tickets!!!!
Wednesday night when I contacted them was 43 hours before the event time and even if you count midnight Thursday as the start of the event still well over 24 hours before.
Update: Approx 7 emails, 2 phone calls and lots of stress later I managed to get the exchange but did not hear until just before the time of our booking. The reply they gave to this review shows they cannot seem to understand that Wednesday evening is more than 24 hours before Friday!!!
20 November 2025
Unprompted review
Reply from Ticketek UK
Hi Kirstin,
Thanks for your feedback. We understand your frustration!
Our exchange policy states that exchanges cannot be made within the 24 hours before the event, and unfortunately, once an event is within then we can't offer a exchange.
Please contact us via email and we will review your case and get back to you as soon as we can.
We appreciate your understanding and apologise for any inconvenience caused.
Best,
Ticketek
web site easy to work with
19 November 2025
Unprompted review
Reply from Ticketek UK
Hi Jane,
Thanks for your review!
We’re glad to hear you found our website easy to use.
We hope you enjoy the event!
Best,
Ticketek
Easy to find and book tickets
Easy to find and book tickets. Smooth checkout process.
19 November 2025
Unprompted review
Reply from Ticketek UK
Hi Pollyanna,
Thanks for your review!
We’re glad your experience with our booking system was straightforward and hassle-free.
We hope to assist you in the future!
Best,
Ticketek
Clear information on the site and easy to book
Clear information on the site.
Easy to book. Quick booking confirmation response.
Have used previously and will use again
17 November 2025
Unprompted review
Reply from Ticketek UK
Hi Trish,
Thank you for your positive feedback.
We are delighted to hear you found the information clear, the booking process easy, and the confirmation quick!
We truly appreciate you choosing us again, and we look forward to helping you with future bookings!
Best
Ticketek UK
Simple and easy to use
18 November 2025
Unprompted review
Reply from Ticketek UK
Hi Michael,
Thank you for your positive response!
We are so happy to hear you found the process simple and easy to use. We hope you enjoy the event and look forward to assisting you again soon!
Best
Ticketek UK
First time buying and it was a easy…
First time buying and it was a easy experience
18 November 2025
Unprompted review
Reply from Ticketek UK
Hi Leslie,
Thank you for your positive feedback.
We are so happy to hear your first experience purchasing with us was a smooth and easy experience.
We hope you have a fantastic time at your event and we’d be happy to help again in the future!
Best
Ticketek UK
Very difficult to book Christmas lights…
Very difficult to book Christmas lights at Belton. The format does not fit every situation.
17 November 2025
Unprompted review
Reply from Ticketek UK
Hi Alvin,
Thank you for your feedback.
We are so sorry to hear you found the booking process for Christmas Lights at Belton difficult.
We understand that the format may not suit every situation, and we truly appreciate you letting us know.
Your comments help us identify where we can improve. If you ever need assistance with a booking, our team is always here to help.
Best
Ticketek UK
Go anywhere else if you can
Bought a pair of tickets to a cinema screening and paid a decent chunk extra to make sure they were refundable.
Turns out claiming a refund (something normal companies offer for free) is near impossible due to the insanely specific circumstances you need to claim. For example needing to travel for work is only a valid reason if you have to relocate for at least 3 months...
The process involves going through and deliberately unintuitive process and submitting a form to their own third party, effectively allowing them to wash their hands and claim it wasn't their rules.
11 November 2025
Unprompted review
Reply from Ticketek UK
Hi!
Thank you for sharing your feedback.
We are sorry to hear about your experience with the Refundable ticket option. We understand how frustrating it can be when the refund process doesn’t meet expectations.
To clarify, our refund process is provided by Refundable, an independent third-party service with their own terms and eligibility criteria, which we unfortunately cannot amend or override.
We truly value you sharing your experience, as feedback like this helps us highlight customer concerns to the relevant teams and improve where possible.
Best
Ticketek UK
Reply from Ticketek UK
Hi there,
Thank you so much for your feedback! We’re really pleased to hear you had a good experience with our service. If you ever need any further assistance, we’re always here to help.
Kind regards,
Ticketek UK Support Team
Customer servce doesn't exist.
Their customer services are non existent. When I did finally get a response they told me I was in New Zealand and they only dealt with the UK. Now. I know us Derbyshire folk speak a little differently, but last I heard it was in the centre of the UK, Literally. Im still waiting for a response after a month of trying. Would never recommend nor use their service again. Use alt-tickets. Really good communication. Helped me within 24hrs.
I have contacted 3 times through your website. Like I said rubbish customer service. Ts bad enough I'm to ill to attend without the stress you are creating me.
1 November 2025
Unprompted review
Reply from Ticketek UK
Hi there,
Thank you for taking the time to leave your feedback, and we’re very sorry to hear about the difficulties you’ve experienced. We can confirm that Ticketek New Zealand and Ticketek Australia operate as separate branches, which may be why you were advised incorrectly.
To ensure you reach the correct team, please contact us through the Ticketek UK website, where you’ll find all the appropriate contact options and support information. We have also requested your details here, and once we receive them we’ll look into this immediately and get back to you as soon as possible.
We appreciate your patience and the opportunity to resolve this for you.
Reply from Ticketek UK
Hi there,
Thank you so much for your feedback! We’re really pleased to hear that you found our service quick and easy. If you ever need any further assistance, we’re always here to help.
Kind regards,
Ticketek UK Support Team
Reply from Ticketek UK
Hi Brian,
Thanks for your review! We’re glad to hear you had an excellent experience with us.
We hope you enjoy the event!
Best,
Ticketek
Site was very easy to navigate
Site was very easy to navigate. Setting up an account also easy to use. Entire process from finding event to completing order took only a few minutes. Excellent system.
16 November 2025
Unprompted review
Reply from Ticketek UK
Hi Gary,
Thanks for your review!
We’re delighted to hear that you found our site easy to navigate and that setting up an account and completing your order was quick and straightforward.
We hope you enjoy the event!
Best,
Ticketek
Extremely poor support and no clear solution
I had tickets for the Christmas Light Trail at Dunham Massey, which was cancelled due to bad weather. The app clearly states that cancelled tickets can be exchanged at no extra cost—even if the new session is more expensive. However, the app has shown an error for days, making the exchange impossible.
I contacted Ticketek several times and received contradictory answers. First they told me to exchange through the app (which isn’t working), then to buy new tickets and request a refund afterward—but this would cost me £25 more. Each reply avoided the key question: Will the price difference be refunded if I am forced to rebook at a higher cost due to their system failure? I still have no clear answer.
Poor communication, contradictory instructions, and no real support in resolving a simple issue. Very disappointing experience.
14 November 2025
Unprompted review
Reply from Ticketek UK
Hi Aml,
Thank you for taking the time to share your feedback, and we’re genuinely sorry for the frustration you’ve experienced!
The cancellation at Dunham Massey and the issues you encountered with the exchange function clearly created an inconvenient and confusing situation, and we understand how disappointing this must have been.
We apologise for the conflicting information you received while trying to resolve the issue.
We’d like to look into this further and ensure you receive a clear and accurate resolution. Please reach out to us with your booking details so we can review your case directly and confirm the correct next steps, including any applicable refunds or adjustments.
Thank you again for your patience—we’re committed to getting this sorted for you.
Best,
Ticketek UK
Buying tickets for elderly parents
Buying tickets for elderly parents, who don’t have a mobile, so option to get tickets from the venue would be nice
14 November 2025
Unprompted review
Reply from Ticketek UK
Hi Andy,
Thank you for sharing your feedback!
We understand that not everyone uses a mobile device, and we appreciate you highlighting how this impacts purchasing tickets for elderly family members.
While many events use digital tickets for security and efficiency, some venues do offer alternative ticket collection options. We’re always working to improve accessibility, so feedback like yours is incredibly valuable and will be passed along to the relevant team.
If you ever need assistance with a specific event or booking, our support team is here to help.
Best,
Ticketek
Dreadful experience …
Absolutely horrible experience trying to select seats. You can’t select seats if it leaves a single however there were dozens of single seats? I could have had perfectly good seats but due to the fact it would leave a single I had to sit further back once I finally managed to get them. Every time i selected my seats it told me they had gone, but they hadn’t, if you load the screen too many times it kicks you out and thinks you’re a robot and have to clear your cache and web pages to reload it and then sit back in a queue.
14 October 2025
Unprompted review
Reply from Ticketek UK
Hi Gary,
Thank you for taking the time to share your experience, and I’m really sorry to hear how frustrating the seat-selection process was for you!
We know how important it is to secure the seats you want, and the issues you described—single-seat restrictions, seats appearing unavailable, and being kicked out for refreshing—can understandably make the process feel stressful.
The single-seat rule is in place to help reduce isolated empty seats in the venue, but we appreciate that it can sometimes prevent customers from choosing seats that would otherwise work perfectly. Your comments about the system showing seats as “gone” and the bot-protection triggering are also really valuable feedback, and we’ll be passing this along to our technical team to review.
We’re sorry for the inconvenience this caused and appreciate you sticking with it to complete your purchase. If you need any help with your booking or have further concerns, our support team is here to assist.
Best,
Ticketek UK
Booking for Dunham Massey cancelled due…
Booking for Dunham Massey cancelled due to weather. Fair enough. Offered a refund or exchange. The app, website and customer service options are diabolical. The exchange process in the app does not work. Customer services impossible to contact.
Thanks for the reply, but there is no contact number in existence and you know it.
This company is a fraud.
The app clearly states:
EXCHANGE YOUR TICKETS
We have matched your current tickets with those available in your newly selected time. For cancelled events, tickets may be exchanged to another session at no extra cost where the new session is of higher value. Refunds are not provided if tickets with a lower value are selected.
I have followed the instructions of customer support and bought new tickets which happen to be of a higher value, but rest assured I should have been refunded at no extra cost to me.
Nope, customer service has refunded my original order and not made up the difference between the old order and the new one as state in your app!
This is fraud plain and simple.
I managed to get a customer phone number and they couldn't sort it out so asked for a full refund of both orders.
14 November 2025
Unprompted review
Reply from Ticketek UK
Hi John,
Thank you for sharing your feedback, and we’re really sorry for the difficulty you’ve had after the Dunham Massey cancellation!
We understand how frustrating it is when you're offered an exchange or refund but the tools aren’t working the way they should.
We do have an exchange tool available, and our team can also assist with exchanging or refunding your booking directly. If the in-app process isn’t working for you, please reach out to our customer support agents by phone — they’ll be able to look into your booking and help complete the exchange or refund.
Best,
Ticketek UK
We appreciate your patience, and we’re here to help get this sorted for you.
Very easy to book.
14 November 2025
Unprompted review
Reply from Ticketek UK
Hi Bernard,
Thank you for your review!
We’re glad to hear you found the booking process very easy. We appreciate you taking the time to share your experience, and we hope you enjoy the event.
Best,
Ticketek
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