I ordered a car parking ticket for Blenheim palace Christmas market but the order did not process correctly and although I was debited the £12.50 no ticket arrived. After 24hrs of trying to see where... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Experience was fine, I couldn’t see what the view was like from the seat and the ambiguity of “one of your seats may have an obscured view”, that I had to agree to before I could continue. Is this... See more
Company replied
Easy enough to buy tickets but then realised my seat wasn’t ideally positioned. I tried every way I could find to change my seat but couldn’t find anywhere to do it. Gave up and decided to cancel tick... See more
Company replied
Worse to nice experience [initially given 1 rating and now to 4 rating ] since after booking tickets the team reached out asking for additional amount, and i was fine to proceed. Again in sometime... See more
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Company details
Written by the company
Ticketek is a global leader in ticketing and technology with 40+ years’ experience ticketing major international events and partnering with the world’s premier venues. We put fans and innovation at the heart of everything we do.
Contact info
United Kingdom
- ticketek.co.uk
3.5
Average
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Very easy to Book
17 March 2026
Unprompted review
Reply from Ticketek UK
Hello and thank you for your feedback! We're really pleased to hear that you found the booking process very easy. We aim to make everything as simple and straightforward as possible, so it's great to know this worked well for you.
We hope you enjoy your event, and we look forward to assisting you again in the future!
Best,
Ticketek UK
Reply from Ticketek UK
Hello Tracey,
Thank you for your review! We're really pleased to hear that you find the platform easy to use and that accessing it is straightforward.
We appreciate you taking the time to share your experience, and we hope you continue to enjoy using the service. If you ever have any feedback or suggestions, we’d love to hear them!
The ticket purchase process is…
The ticket purchase process is straightforward, but I always have to reset my password to get into the app when making a purchase. I can access existing tickets ok, but have to log in again to make purchase. There seems to be no option to securely save my password to a device(ie with facial or fingerprint recognition)
4 March 2026
Unprompted review
Reply from Ticketek UK
Hello Nicola,
Thank you for your feedback! We’re glad to hear that you find the ticket purchase process straightforward.
We’re sorry to hear about the inconvenience you’re experiencing with logging in when making a purchase. That’s certainly not the experience we want for our users. Your feedback about having to reset your password and the lack of options to securely save login details using features like Face ID or fingerprint recognition is really helpful, and we’ll be sure to share it with our app team for review.
In the meantime, if the issue continues, our support team would be happy to take a closer look and help troubleshoot. Please feel free to reach out to us with details of your device and app version so we can investigate further.
Thanks again for taking the time to share your experience — it helps us improve the app for everyone.
spiritbox NOTTINGHAM
changed holiday plans to go to nottingham for spiritbox . used seatview to check where my ticket was that TICKETEK UK suggested and was delighted with what i got . system of booking and paying easy to use . roll on september !!!!!!!!!!!!!
28 February 2026
Unprompted review
Reply from Ticketek UK
Hi George,
Thank you for the kind review!
We are delighted to hear you were pleased with your seat after using Seat View and found the booking and payment process easy to use.
It’s great to know everything went smoothly and we hope you have an amazing time at the show!
Best,
Ticketek UK
Reply from Ticketek UK
Hi Gav,
Thank you for the positive review!
We are so glad to hear your tickets were easy to book. We appreciate you choosing us and hope you have a fantastic time at your event!
Best,
Ticketek UK
My account kept locking me out
My account kept locking me out. Had to change password several times...Sadly i dont think I'd use them again as you cant sell to other fans. So your left with a ticket you cant use and cant sell...
After reply
Can you show me how to transfer tickets to someone else. A stranger, not a friend. If you could give me a step by step as I couldn't find anything.
27 February 2026
Unprompted review
Reply from Ticketek UK
Hi MB,
Thank you for sharing your feedback.
We are sorry to hear you experienced repeated account lockouts, we understand how frustrating that must have been.
In terms of resale and transfer, tickets can be transferred and we encourage customers to do this in a fair and legitimate way.
We appreciate you taking the time to raise your concerns.
Best,
Ticketek UK
Please can someone contact me i have…
Please can someone contact me i have been charged for a ticket but have no confirmation and the ticket is still showing as available? I have sent msgs on your enquiry page and fb, why is there no telephone number?
27 February 2026
Unprompted review
Reply from Ticketek UK
Hello Antoinette,
Thank you for taking the time to leave us a review.
We're sorry to read about the distress you are having by not receiving a confirmation email.
Upon checking, we have responded to both your email and message on facebook regarding your order. Alongside this, we have also requested further information on this platform.
Even if a confirmation has not been received, you can still check your confirmed orders in the Ticketek UK App. If the order is not visible, please let us know and we'll double check this for you.
We hope to hear from you soon.
Best,
Ticketek UK
Great accessibility phone line!
Really easy to book accessible tickets using the dedicated phone line. It only took a few minutes and we have amazing seats too! This is easiest venue for booking accessible tickets that I've found so far.
24 February 2026
Unprompted review
Reply from Ticketek UK
Hi Jazz,
Thank you for your review!
We are so pleased to hear that booking accessible tickets through the dedicated phone line was quick and straightforward, and that you secured great seats.
Making events easier to access is really important to us, so your feedback means a lot.
We hope you have a fantastic time at your event!
Best,
Ticketek UK
Could not ask for more
Everything was done fast and member of staff was very friendly. I left feeling the person went out there way to make sure I had the best experience. Thank you!
24 February 2026
Unprompted review
Reply from Ticketek UK
Hi Makita,
Thank you for the positive review!
We are so glad to hear everything was handled quickly and that our team member made you feel well looked after.
It is great to know you had such a positive experience, we really appreciate you taking the time to share it.
We hope you enjoy your event!
Best,
Ticketek UK
Terrible customer care, impossible to contact
We purchased tickets for Brian Cox Saturday event. Weeks later we received an email to say our seats were no longer available and we could either contact Ticketek to pay more for different seats on the Saturday, or our tickets would be automatically transferred to the Sunday event. We contacted Ticketek via their website 'contact us' facility twice, to ask about what alternative seats were available for the Saturday, both times no response. We then emailed customer services, again no response. By this time the deadline had passed, so our tickets were moved to the Sunday event, which is difficult for us due to work commitments. The website is very difficult to navigate and contacting the company seems impossible. No phone number! Very poor customer care.
23 February 2026
Unprompted review
Reply from Ticketek UK
Hello Caroline,
Thanks for taking the time to leave us a review.
We're sorry to hear that you have had this experience. Please respond to our request for more information so that we can see what's happened here.
We would never advise customers to pay more if there were any seat changes to a performance. We are also up to date with all emails, so we're unable to see where you have tried to get in touch with us.
We'd love to get to the bottom of this, so please do send us your details when you can.
Best,
Ticketek UK
Reply from Ticketek UK
Hi Hugh,
Thank you for the positive feedback!
We are glad it was an easy process for you secure the tickets you wanted!
We hope you have a great time at the event!
Best,
Ticketek UK
Decent app and process to order tickets
relatively easy process to purchase tickets and amend choice of seats. Difficult to add more detail when the tickets have not been issued/received as yet.
19 February 2026
Unprompted review
Reply from Ticketek UK
Hi Adrian,
Thank you for the positive feedback!
We are glad to hear the booking process and seat selection were easy for you.
Ticket delivery is usually issued no later than 3 working days before the event, however please get in touch if you require further assistance with your booking in the meantime.
Best,
Ticketek UK
This was real hard work
This was real hard work. I wouldn’t use again unless I had no choice which I didn’t cos I wanted Blenheim palace Christmas tickets. I also informed BP of the mess
20 February 2026
Unprompted review
Reply from Ticketek UK
Hi Julie,
We appreciate you taking the time to give your feedback and sorry to hear you found the process difficult and that it affected your experience when booking for Blenheim Palace.
This is not the experience we want for our customers, if you’d like us to look into anything specific, please feel free to contact our support team, we are here to help.
Best,
Ticketek UK
Booked tickets to see Romesh in…
Booked tickets to see Romesh in Plymouth. Tickets can only be used (I believe) via the app. Downloaded the app… then was sent on a loop trying to reset a password. Emailed the company and to their credit they did respond really quickly to sort the problem out… glad I tried to have the app up and running after purchasing the tickets, than waiting for 10 minutes before the gig. All a bit stressful. Still not quite sure how I can reset the password on the app (as I am using the one the person reset it to!) obviously this is probably user error ;-)
18 February 2026
Unprompted review
Reply from Ticketek UK
Hi there,
Thank you for taking the time to leave a review and for sharing your experience.
We’re really sorry to hear that accessing your tickets for Romesh Ranganathan in Plymouth turned into a stressful experience. That’s certainly not how it should feel after booking a night out.
We’re pleased our support team was able to respond quickly and get you logged in — but we completely understand how frustrating the password reset loop must have been. You absolutely did the right thing by setting everything up well ahead of the show.
In terms of resetting your password in the app: once you're logged in, you should be able to update it via the Account/Settings section by selecting “Change Password.” If that option isn’t visible, it may be worth logging out and using the “Forgot Password” link again to trigger a fresh reset email. If the loop happens again, please don’t hesitate to reach back out we’d be more than happy to walk you through it step by step.
Thanks again for your patience (and for being so understanding about the possibility of user error 😉). We hope you had a brilliant time at the show!
Best,
Ticketek UK
The staff was amazing
The staff was amazing there was so kind and extra helpful. It my mine and my partner first ice hockey game and had the best time . I would recommend to anyone I can not wait to go back to hopefully see them win again.
15 February 2026
Unprompted review
Reply from Ticketek UK
Hello Shannon,
Thanks for taking the time to leave us a review.
We're incredibly happy to read that you had such a good time at your event. Even more so that the staff were super helpful.
We do hope to see you at another event again soon!
Best,
Ticketek UK
So easy to purchase tickets
So easy to purchase the tickets we required , step by step guided me through the purchase
16 February 2026
Unprompted review
Reply from Ticketek UK
Hello,
Thanks so much for taking the time to leave a review.
We're very happy to read that the purchase was seamless and easy. This is what we love to hear our customers say!
We hope that you have a lovely time at your event, and do not hesitate to reach out if you need anything at all!
Best,
Ticketek UK
Trying to add an extra vehicle ticket…
Trying to add an extra vehicle ticket was a nightmare. Following instructions just brings you back to where you are. The only tickets I could add were early camping, which wasn't needed. In the end, I had to cancel all tickets and start again.
15 February 2026
Unprompted review
Reply from Ticketek UK
Hi there,
Thank you for taking the time to share your experience. We’re really sorry to hear that adding an extra vehicle ticket was so frustrating and that the process kept looping you back to the same page. That’s certainly not the experience we want for our customers.
We appreciate you raising this, and please be assured that your feedback has been taken on board. We’ll share it with the relevant team to review the booking flow and help prevent similar issues in the future.
We’re sorry again that you had to cancel and start over, and we appreciate your patience.
Very confusing for disabled access.
Tried to book accesible ticket plus carer. The process is very confusing. In error I booked just access ticket. I need someone to assist as im severely disabled. I had to book standing ticket then contact venue.
I've contacted the venue hoping they can sort it out.
You need more clarity for accessible plus carer tickets.
8 February 2026
Unprompted review
Reply from Ticketek UK
Hi there,
Thank you for your feedback, and we’re very sorry to hear that the booking process was confusing and caused additional stress.
Accessible tickets will usually have a complimentary carer ticket attached, but this can depend on the event and the setup agreed with the venue and promoter. We understand that this isn’t always clear during the booking journey, and we appreciate you highlighting this.
We strongly encourage you to contact our Customer Service team directly, as they’ll be able to review your booking, explain how the accessible and carer allocation works for your specific event, and assist you further. They can also liaise with the venue where necessary to ensure everything is correctly arranged.
Thank you again for your feedback — we will pass this on to help improve clarity around accessible and carer ticket bookings.
It was easy app to use and straight…
It was easy app to use and straight forward Easy App
31 January 2026
Unprompted review
Reply from Ticketek UK
Hi,
Thank you for your lovely feedback! We’re really pleased to hear you found the app easy and straightforward to use.
We appreciate you taking the time to leave a review and hope you have a great time at your event 😊
Straight forward to find & purchase…
Straight forward to find & purchase tickets. Confirmation was immediate amd totally hassle free.
24 January 2026
Unprompted review
Reply from Ticketek UK
Hi,
Thanks so much for your feedback! We’re delighted to hear that you found the process straightforward and that your purchase and confirmation were immediate and hassle-free.
We really appreciate you taking the time to leave a review and hope you enjoy your event 😊
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