I ordered a car parking ticket for Blenheim palace Christmas market but the order did not process correctly and although I was debited the £12.50 no ticket arrived. After 24hrs of trying to see where... See more
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Experience was fine, I couldn’t see what the view was like from the seat and the ambiguity of “one of your seats may have an obscured view”, that I had to agree to before I could continue. Is this... See more
Company replied
Easy enough to buy tickets but then realised my seat wasn’t ideally positioned. I tried every way I could find to change my seat but couldn’t find anywhere to do it. Gave up and decided to cancel tick... See more
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Worse to nice experience [initially given 1 rating and now to 4 rating ] since after booking tickets the team reached out asking for additional amount, and i was fine to proceed. Again in sometime... See more
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Company details
Written by the company
Ticketek is a global leader in ticketing and technology with 40+ years’ experience ticketing major international events and partnering with the world’s premier venues. We put fans and innovation at the heart of everything we do.
Contact info
United Kingdom
- ticketek.co.uk
3.5
Average
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Terrible customer service- AVOID
I am extremely disappointed with how Ticketek has handled my situation. I paid extra for refund protection, complied with all requirements, and provided the requested medical documentation yet was faced with constant push backs.
As a pregnant woman with genuine medical concerns, I felt dismissed rather than supported. Instead of showing any flexibility or understanding, Ticketek relied solely on rigid policies and generic responses, which was both frustrating and upsetting given the circumstances.
It is concerning that a company of this size appears unwilling to offer compassion or reasonable consideration to its customers, particularly those facing health related issues. Based on this experience, I will not be purchasing through Ticketek again and would encourage others to carefully review their refund policies before doing so. The advertised “refund protection” does not reflect the level of support you might reasonably expect when it is actually needed. Book through the company directly!
14 December 2025
Unprompted review
Reply from Ticketek UK
Hi,
Thank you for sharing your feedback, and we are truly sorry to hear how upsetting this has been for you.
We understand how distressing it can be to navigate a refund claim while dealing with genuine medical concerns, and we are sorry that the process left you feeling unsupported. Refund protection is administered by a third-party provider, and claims are assessed strictly in line with their terms and conditions.
That said, we fully appreciate your feedback regarding compassion and communication, and this will be shared with the relevant teams. We never want a customer to feel dismissed, particularly when health-related issues are involved.
Thank you again for sharing your experience. Your comments are important and help highlight where improvements are needed.
Best,
Ticketek UK
Excellent service..
Excellent service... unfortunately I had this terrible super flue and could not make the event so lost all my money....as drs say rather stay at home if one can.. so cannot submit a claim even though I bought the insurance for tickets.. to sick to try explain this to try get a refund so loosing b76 pounds
12 December 2025
Unprompted review
Reply from Ticketek UK
Hi Gareth,
Thank you for the review.
We are really sorry to hear you were unwell and unable to attend the event, that’s certainly disappointing, especially after looking forward to it.
Refund protection is managed by a third-party provider and, as outlined in their terms, claims do require supporting documentation. We understand this can be difficult when you are unwell, and we truly appreciate you sharing how this process felt from your perspective.
Your feedback is important and will be passed on to the relevant team.
Best,
Ticketek UK
Very good customer service
13 December 2025
Unprompted review
Reply from Ticketek UK
Hi Kyle,
Thank you for the feedback.
We are really pleased to hear you had a positive experience with our customer service.
Providing helpful and friendly support is important to us, so your feedback is greatly appreciated!
Best,
Ticketek UK
We had a truly wonderful experience at…
We had a truly wonderful experience at the Illuminations show in the Edinburgh Botanic Garden. The atmosphere was magical, with the gardens beautifully lit and transformed into a glowing wonderland. The staff were extremely helpful and kind, making the evening even more enjoyable.
It was the perfect way to spend a Friday night—strolling through the enchanting pathways, surrounded by lights and nature. A memorable evening that we’ll cherish! 🌿
12 December 2025
Unprompted review
Reply from Ticketek UK
Hi Ewa,
Thank you for the lovely review!
We are so delighted to hear you had a truly wonderful time at the Illuminations at Edinburgh Botanic Garden and that the atmosphere and lighting made it such a magical experience.
It is also great to hear our staff helped make the evening even more enjoyable. We really appreciate your kind words and hope to welcome you back for another memorable visit!
Best,
Ticketek UK
Poor system
Blocking me out whilst I needed to change my password; adding multiple tickets when not ordered;
11 December 2025
Unprompted review
Reply from Ticketek UK
Hi,
Thank you for the feedback.
We are sorry to hear how frustrating this must have been. Being blocked while trying to reset a password, along with seeing extra tickets added unexpectedly, is understandably concerning.
This is not the experience we want for our customers, and your feedback has been passed on to our technical team so it can be looked into further.
Thank you for taking the time to share this with us.
Best,
Ticketek UK
Horrendous it wasn’t clear at all I…
Horrendous it wasn’t clear at all I went through the booking process 4 times before success at one time I had booked 4 times ???
11 December 2025
Unprompted review
Reply from Ticketek UK
Hi Jeanette,
Thank you for the review.
We understand how confusing and stressful it must have been to go through the process multiple times and see duplicate bookings appear. That is certainly not the experience we want for our customers.
Your comments have been shared with our team so we can continue improving the clarity and reliability of the booking journey.
Thank you for taking the time to let us know, and we are sorry for the inconvenience caused.
Best,
Ticketek UK
I was disgusted at after spending £19 a…
I was disgusted at after spending £19 a ticket we were also charged £10 to park even though Westonbirt state on their website that parking is free with an entrance ticket. We were told there was no disabled parking so my friend who as Parkinson’s was struggling to walk from the car park, luckily one of the car park attendants saw us and said we could park in the disabled car park and there were plenty of spaces. We did enjoy the night but I am still not very happy with the £10 parking fee
10 December 2025
Unprompted review
Reply from Ticketek UK
Hi Gillian,
Thank you for the review.
We understand how disappointing it is to encounter unexpected parking charges, particularly when different information is shown elsewhere, and we are especially sorry to hear about the difficulties your friend experienced on arrival.
We are glad the car park attendant was able to assist and that you were still able to enjoy the evening, but we appreciate that this does not take away from the concern around parking and accessibility.
Your comments regarding parking charges and disabled parking availability are important and will be shared with the relevant teams. Thank you again for bringing this to our attention.
Best,
Ticketek UK
More than disappointing
I am extremely disappointed with your service.
I paid an extra fee as protection re cancellation. Unfortunately the child
we were taking ( main reason for going) now has hand, foot and mouth disease but when I tried to cancel I was told I had to provide a doctors certificate confirming this. This would probably cost around £25.
The NHS has enough to do at this time of year. Most health practitioners don’t have time to be doing this.
I phoned the Botanics who are holding this event and they confirmed that they had received lots of complaints from ticket holders with a similar experience mainly due to seasonal flu.
This is a complete farce and feels like a total con.
I will try to avoid using your services again and will also share my experience with others.
11 December 2025
Unprompted review
Reply from Ticketek UK
Hi Cath,
Thank you for the review.
The Refundable ticket protection is managed fully by our third-party partner, and they require documentation to support cancellation claims, as outlined in their terms. We appreciate that obtaining a doctor’s note can be difficult and inconvenient, particularly at this time of year.
While we do not make decisions on Refundable’s claims process, we will certainly pass on your feedback to the relevant team, as we understand how important a smooth and fair process is for our customers.
We are genuinely sorry for your disappointment and will continue working to improve the overall experience.
Thank you again for taking the time to share your concerns.
Best
Ticketek UK
Reply from Ticketek UK
Hi Linda,
Thank you for your review!
We are glad to hear the booking process was easy and your tickets loaded smoothly in the app.
We appreciate you choosing us and hope you enjoy the event!
Best,
Ticketek UK
Christmas lights
Dunham Massey Christmas lights
After an issue with the tickets. It was soon resolved by one of the team. My daughter enjoyed the experience we could walk around at our own pace and enjoy the lights.
11 December 2025
Unprompted review
Reply from Ticketek UK
Hi Emma,
Thank you for your review!
We are so glad our team was able to resolve the ticket issue quickly and that you and your daughter enjoyed the Christmas Lights at Dunham Massey.
We hope to welcome you back again!
Best,
Ticketek UK
Wouldn’t recommend at all
SECOND POST, THE EVENT IS NEXT WEEKEND. WE HAVE NO TICKETS!
THIS IS SO BAD TICKETEK UK
I had to change my email address through no fault of my own.
My tickets to a National Trust Christmas Lights event were sent to that address prior to my account going down.
I hadn’t saved the tickets, unfortunately.
The tickets were sold through Ticketek UK whereupon National Trust couldn’t help me to retrieve them.
I have completed several forms, as suggested on the Ticketek website, though the date is getting closer for the event.
No contact has been made with me even though I have explained that they use my new email address and phone number, (both given in my completed form to them.)
I’ve sent an image of proof of purchase too.
Not one bit impressed and will avoid booking through this website again!
Ticketek UK.
If you’d taken the time to read my original review then you would see that I no longer have access to the booking details because they are in my old email account. I have contacted you through your own website offering a screenshot of my bank transaction, my new email address and even my contact number!
I CANNOT ACCESS MY OLD ACCOUNT!
11 December 2025
Unprompted review
Reply from Ticketek UK
Hi Susan,
Thank you for the feedback.
We understand how important it is to have your tickets resolved quickly, and we apologise that you have not received the follow-up you were expecting. Changing an email address can create complications with previously issued tickets, but our team can resend them once we have the necessary information.
We are unable to discuss booking details publicly, but we want to help you as quickly as possible.
If you can please contact us directly with your original booking reference and your new email address, we will prioritise getting your tickets reissued.
We sincerely apologise for the worry and inconvenience caused and will do everything we can to get this resolved for you.
Best,
Ticketek UK
Dreadful app, dreadful support
I was transferred some tickets through Ticketek, a feature which they supposedly fully support.
I downloaded the awful Android app which currently has endless complaints against it and a Google Play score of just 2. The link to transfer the tickets didn't work at all, as many others have complained about. It just takes you back to the account page.
I contacted support who did reply quicker than expected but tried to say it had nothing to do with them and it was somehow the venues problem.
Dreadful app, dreadful service. If you can get your tickets elsewhere, even at a higher price, I'd highly recommend it because if anything goes wrong, you're on your own.
10 December 2025
Unprompted review
Reply from Ticketek UK
Hi David,
Thank you for the feedback.
We understand how important it is for ticket transfers to work smoothly, and we are sorry that the app did not perform as expected. Our team should always provide accurate guidance, and we apologise if your support experience fell short of that.
We are continually working on improving both the app and the ticket-transfer process, and feedback like yours is genuinely valuable in helping us make those updates.
If you are still having trouble accessing your tickets, our team will be more than happy to assist further, please reach out with your details and we will look into it right away.
Thank you again for highlighting this so we can continue improving.
Best,
Ticketek UK
SCAM!
SCAM!
Do not buy tickets from Tickettek!
I recently tried to buy tickets to Alan Carr for October 2027. After going on the Alan Carr website, finding the event and clicking through, I landed on the Plymouth Pavilions website. It allowed me to pick my seats and make a purchase.
I then received a confirmation email for Australian Pink Floyd in November 2026 and it charged me £254!
I immediately raised this issue with Plymouth Pavilions, TicketTek (the third party company Pavilions use for tickets). Tickettek told me it was an issue with the site so I need to complain to Plymouth Pavilions. Plymouth Pavilions are denying they miss-sold me the tickets and told me Tickettek told them there was no way I could have been issued the wrong tickets.
I even provided proof, including internet history that showed my journey from the Alan Carr website, the Pavilions website, to picking the seat and payment and even showed them the confirmation of the Australian Pink Floyd show.
AVOID!
5 December 2025
Unprompted review
Reply from Ticketek UK
Hi Adam,
Thank you for your feedback.
We are truly sorry for the frustration and confusion this situation has caused.
We understand how upsetting it must be to receive tickets for a different event than the one you intended to purchase. We want to reassure you that Ticketek does not mis-sell tickets, and we take matters like this very seriously.
As we are not able to discuss booking details publicly, we would really like to review your case directly so we can investigate what happened and work toward a resolution. If you could please contact us with your booking reference and any supporting information, our team will look into this as a priority.
We apologise again for the inconvenience and appreciate the chance to put this right.
Best,
Ticketek UK
Easy to use web site
10 December 2025
Unprompted review
Reply from Ticketek UK
Hi BH,
Thank you for the positive review.
We are glad to hear you found our website easy to use.
We appreciate you choosing us and hope you enjoy your event!
Best,
Ticketek UK
Ticket non arrival
I ordered a car parking ticket for Blenheim palace Christmas market but the order did not process correctly and although I was debited the £12.50 no ticket arrived. After 24hrs of trying to see where the ticket was after emailing the company a couple of times they eventually came back and stated there was no trace of my order. I had to go in and purchase another ticket under a different email address. To be fair though I was refunded the original ticket money the next day. Obviously a glitch in the booking system.
9 December 2025
Unprompted review
Reply from Ticketek UK
Hi Mal,
Thank you for the feedback.
We are sorry to hear that your original parking ticket did not arrive due to a system glitch, and we understand how frustrating that must have been, especially when you have already been charged.
We are happy that our team were able to investigate this, clarify the issue, and ensure your refund was processed quickly, though we appreciate the process should have been smoother from the start.
Thank you for your patience while this was resolved, and we are pleased you were still able to secure a ticket for your visit. If you need anything else, we are here to help.
Best,
Ticketek UK
Refusing to refund event that was cancelled by organiser
Event was cancelled and Ticketek are refusing to refund the full amount paid after contacting them, even though their booking T&Cs include booking fees in the stated refund liability.
Customer support are refusing to refund booking fees, in contrary to their T&Cs of sale.
To clarify after Ticketek's response - the event T&Cs were not overlooked and at the time of writing these do not mention witholding Ticketek fees if the event is cancelled by the organiser. The Ticketek T&Cs state that refund liability includes these fees.
5 December 2025
Unprompted review
Reply from Ticketek UK
Hello and thank you for the feedback. For seasonal events such as the Illuminated Trail, the terms and conditions differ slightly and we invite all customers to read them before agreeing to continue with the purchase. We apologise if this was accidentally overlooked when the purchase was being made. If you have further feedback, please contact the customer service team who will clarify and assist further.
I liked that you can book tickets…
I liked that you can book tickets online but you shouldn't have to pay a charge for doing it all yourself, no postage etc. it even said that there
wouldn't be a charge at the end of booking but there was
8 December 2025
Unprompted review
Reply from Ticketek UK
Hi Joan,
Thank you for your feedback — we really appreciate you taking the time to share it.
We’re glad you found the online booking process convenient, and we understand your frustration regarding the fees. Service fees are standard across the ticketing industry and help cover essential costs such as secure ticket delivery, customer support, and the technology infrastructure that allows events to run smoothly.
We hope you enjoy the event!
Best,
Ticketek UK
I booked two tickets at £25 each for…
I booked two tickets at £25 each for the Edinburgh Botanic Garden Christmas Lights, only to find out the event was actually free. This is completely unacceptable and amounts to misrepresentation.
Under the Consumer Rights Act 2015 and the Consumer Protection from Unfair Trading Regulations 2008 (CPRs), it is illegal to charge for an event or service that is free, or to provide misleading information that influences a customer’s purchase decision. What happened clearly falls under misleading commercial practice.
As a student, £50 is a significant amount, and I should not be losing money because of false or unclear information.
I am requesting an immediate full refund.
If this is not resolved quickly, I will escalate this to:
• Trading Standards Scotland
• Citizens Advice Consumer Service
• A formal complaint under the CPRs for misleading or deceptive selling
I expect this issue to be resolved urgently.
30 November 2025
Unprompted review
Reply from Ticketek UK
Hi Mary,
Thank you for your message!
We’ve looked into your booking and can confirm that the Edinburgh Botanic Garden Christmas Lights event was not free at the time your tickets were purchased. Tickets sold through our platform we're never free for the Botanic gardens.
Best,
Ticketek UK
Worst to nice experience ....
Worse to nice experience [initially given 1 rating and now to 4 rating ]
since after booking tickets the team reached out asking for additional amount, and i was fine to proceed. Again in sometime they reached back with double amount saying technical glitch. So the price mentioned in the website i felt spam to compete with other vendors- but then the team reached out immediately and helped me with their best to get me the desired ticket which cannot compete with any other platforms.
10 December 2025
Unprompted review
Reply from Ticketek UK
Hi Akarsh,
Thanks for your review!
We’re very sorry to hear about your experience and understand how frustrating this must have been.
Any adjustments requested are to ensure the correct payment is processed for the tickets you purchased. We apologise for any confusion caused by the technical issue you mentioned and appreciate your patience while it was resolved.
Please email us if you need any additional help!
Best,
Ticketek UK
It was great
It was great , step by step process. Being older I found that having to do it in a timed period a little worrying.
6 December 2025
Unprompted review
Reply from Ticketek UK
Hi Penelope,
Thank you for your feedback.
We are so glad to hear the step-by-step process worked well for you. We understand that timed sessions can feel a bit stressful, especially when you are trying to take things at your own pace.
Your feedback is appreciated, and we will make sure it is passed on to the team. Thank you for booking with us!
Best,
Ticketek UK
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