More complicated than it needed to be just to book a camping spot for a tent. Frustrating to have to set up a password etc and to have to print off QR codes, not everyone has smartphones, but there's... See more
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Bit of a f a g, having to sign into my account (actually, a bit of a f a ghaving to create an account) to access my tickets. A very unnecessary step. Compounded by the word I wanted use being deeme... See more
Company replied
I hosted an event using ticketpass. For whatever reason I didn't get notified when a ticket was sold so I had to go to the website to check how my sales were every so often. Not very useful or efficie... See more
Company replied
I believe this was my nature walk at Crookham and Greenham Common recently,which I found interested. And made me to appreciate the commons more!
Company replied
Company details
Written by the company
A world where attending events is seamless and ethical. Tickets, food, merchandise. All available in one place from a safe, fair and social company. People get the best user experience; event organisers generate more revenue, reduce costs and improve fan loyalty. And the whole time, we'll be generating local social impact together.
Contact info
52 Tabernacle St, London EC2A 4NJ, EC2A 4NJ, London, United Kingdom
- 020 4579 9029
- support@ticketpass.org
- ticketpass.org
3.5
Average
59 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
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Reply from Ticketpass
Hi Daniel,
Thank you for your feedback! We’re so glad to hear you found our service efficient and the booking process easy.
Looking forward to helping with your next event!
Best regards,
The Ticketpass Team
Reply from Ticketpass
Hi Neil,
Thank you for sharing your experience! We’re pleased to hear that everything went smoothly and that booking your ticket was straightforward. That’s exactly the kind of experience we aim to deliver :)
Hope to see you soon!
Best regards,
The Ticketpass Team
Site very easy to use
2 August 2024
Reply from Ticketpass
Hi John,
Thank you for the feedback! We’re glad to hear you found the site easy to use :)
We hope to make future bookings just as smooth!
Best regards,
The Ticketpass Team
Can’t wait!
6 August 2024
Reply from Ticketpass
Hi Veronika,
We loved your excitement!
Hope the event was everything you’re looking forward to and more!
Best regards,
The Ticketpass Team
Reply from Ticketpass
Hi Paul,
Thank you for your feedback! We’re happy to hear that everything was easy to use and worked just as it should :)
Hope to see you back for future events.
Best regards,
The Ticketpass Team
Easy process
4 August 2024
Reply from Ticketpass
Hi Robert,
Thank you for your feedback! We’re pleased to hear you found the process easy. If there’s anything we can do to make your experience even better next time, we’d love to hear it.
Looking forward to helping with your future bookings!
Best regards,
The Ticketpass Team
Reply from Ticketpass
Hi Kevin,
Thank you for the feedback! We’re glad to hear that you found the process straightforward and easy. Making things as seamless as possible is one of our goals, and it’s great to know you had that experience.
Hope to see you back soon!
Best regards,
The Ticketpass Team
Reply from Ticketpass
Hi Jim,
Thank you for sharing your feedback! We’re delighted to hear that everything was easy to use and worked smoothly.
Looking forward to helping with your next event!
Best regards,
The Ticketpass Team
Never paid us our charity donations
Never paid us our charity donations. Absolute scam artists. Almost 8 months chasing. Avoid.
1 May 2024
Unprompted review
Disappointed with event hosting
I hosted an event using ticketpass. For whatever reason I didn't get notified when a ticket was sold so I had to go to the website to check how my sales were every so often. Not very useful or efficient service. I emailed regarding this issue twice and no one came back to me. Wouldn't use it again.
1 May 2024
Unprompted review
Reply from Ticketpass
Hi Clare,
Thank you for your feedback, and we're sorry to hear about your experience with the notifications.
Our "ticket sale" notification feature is set to 'off' by default to prevent inbox overload, especially for events with high ticket sales. This feature can be easily enabled in your Event dashboard page if you want to receive an email every time a ticket is sold. We're sorry if this wasn’t clearer from the start.
We’re also concerned to hear that you didn’t receive a reply to your emails. Our support team strives to respond all queries, and we’ll look into this to ensure we’re better at following up.
Thank you for sharing your experience, and please don’t hesitate to reach out if there’s anything we can do to improve.
Best regards,
The Ticketpass Team
poor
bought 2 tickets off here for a charity football match and i’ve been trying to get a hold of them to refund my tickets as i can no longer attend but after messaging and emailing them multiple times i got no answer despite their emails stating “if you need any help or have any questions, you can reply directly to this email” waste of time and money
4 May 2024
Unprompted review
Reply from Ticketpass
Hi! We're sorry to hear you had trouble obtaining your refund. If you email support@ticketpass.org with your booking details we will liaise with the event organiser about this on your behalf. Our support team are expecting your email. Many Thanks! Ticketpass HQ.
Useless company
Useless company, trying to buy Worthing FC tickets and the website crashes as soon as they go on sale !
1 May 2024
Unprompted review
Reply from Ticketpass
Hi Olly,
We’re sorry to hear about the difficulty with purchasing tickets. High demand during on-sale times can occasionally cause technical issues, in this occasion Worthing FC was not expecting nearly 40,000 requests for a few hundred tickets available.
Please don’t hesitate to reach out directly at support@ticektpass.org if you need future assistance.
Best regards,
The Ticketpass Team
25% of proceeds in unexplained fees
We are a school charity who used this platform for ticketing to our Winter Fair. When the payout came, the statement shows they withheld 25% of the proceeds whilst none of their plans indicate anywhere near this level of fees. It has been 3 days since we complained and there's no response. They market themselves as charitable but I'm afraid it feels quite the opposite. Look elsewhere for a ticketing provider.
20 December 2023
Unprompted review
Reply from Ticketpass
Hi Angelos, sorry to hear of your complaint. We're aware of the issue here. Our customer success team has reached out to you today to get this resolved. If you have not received the mail, please email support@ticketpass.org. Many Thanks, Ticketpass HQ.
Paid for 2 tickets but never received them
My son purchased 2 football tickets but never received an email confirmation of purchase or tickets total £28.
The only way to contact them is to email.
I emailed asking for a refund as by the evening before we had to purchase them again elsewhere.
Weeks on… on reply & no refund.
Wouldn’t recommend this company as now out of pocket by £28 & caused a lot of stress the evening before as they were for grandparents.
21 October 2023
Unprompted review
Reply from Ticketpass
Hi Lee! We're sorry to hear about this. In order for us to investigate this, could you please email support@ticketpass.org. Our customer service team are expecting your message. Kind regards.
Beware of this company
Beware of this company. I booked a music event in Leeds . It was advertised as a music conference for 16-20 years old wishing to go onto the music industry. I book mes and paid through ticket pass on the day of the event m. The money was taken instantly. When we got to the venue, it was closed. Tried to contact ticket pass but no answers and later on got an answering machine in an American accent. No email available.
21 October 2023
Unprompted review
Reply from Ticketpass
Hi Marie,
We're sorry to hear of your experience. As a ticketing vendor, we are not directly involved in the running of events ticketed on our platform. We provide the software to sell tickets on behalf of event organisers.
However, so we can try to assist you further, and investigate this query, please kindly email us on the address below with your order reference.
support@ticketpass.org
Best wishes,
Russ
Very kind and helpful
I recently contacted TicketPass because I was worried my festival was approaching and I hadn’t paid the final amount for my ticket. I contacted customer service (because I was basically worrying over nothing) and they notified me that my final payment had just gone through and that everything was okay. The person I spoke to was absolutely lovely and couldn’t be more helpful!
2 August 2023
Unprompted review
I would put 0 stars if possible
I would put 0 stars if possible. Awful service! They didn’t give me the option to resell my ticket for a concert I couldn’t attend. I tried to contact them again and again and never got back to me. A complete disappointment and my money down the drain.
1 March 2023
Unprompted review
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