Tidebank | Commercial Property Reviews 

Its hard enough running a small business in the UK. Tide make it more difficult stopping payments for no reason . Who do they think they are. If you want control over your own money stay well clear. When you have an issue there is no customer support.

This bank costs me a lot of money when I can not complete contracts on time due to blocked pay,ments for supplies.

They hav no clue how to run a business.

Tried to make payments to a supplier for £1800 and they have blocked my account! They said 24h due to financial regulation obligations. Its been almost a week and no reply. They have robbed my £1800 and I had to pay £10 just to speak to them! You might aswell burn your money then use this scam of a setup.Trust me dont waste your time and money here. They are full of it and only reply on here with the same text for everyone!

Blocked transfer again !! Never say sorry or redress for stress and anxiety caused by them.
Avoid started using and they block my account holding MY money. Customer service is hideous.
Back street operation!!!

Aboslute biggest pile of dog poo bank i have ever had the misfortune of using. Locked out of my account, cannot make card payments, intrusive questions that even when you answer are not guaranteed to regain access. STAY AWAY!

This bank is a joke...all messages are automated and pre wrote....never answer the question you are actually asking

Having been with tide for 2 years with no issue - out of nowhere they have locked my account as they didn't have full details they needed for my account / business - they waited 2 years to work this out.. will be looking at moving my account once I can access my money again.. AVOID

The worse customer services I have encountered in a long time. Difficult to communicate with when you do not have access to the app any longer. I have suspected fraud happening on my account and they are being most awkward and not helpful in the slightest due to not providing a selfie or doing a video call. I have offered to go to the head office and take my ID but still isn’t good enough. Now waiting for the complaints department to contact me so I can close the account.

Absolutely useless. Should not be allowed to call themselves a bank. I gave up, having tried to set up an account and then realising how incapable they are.
Now they keep sending me marketing emails and I have asked them to unsubcribe me but they are insisting on holding a security video call.
Avoid.

Absolutely awful service.
Card declined yesterday and today. Started messaging and emailing as no phone number after first incident.
Threatened to close the account and withdraw all funds if no reply by end of today.
Still nothing as of yet and it is now almost 4.30pm and it's Friday!!

We have just had a business account opened but only 1 login was given for 2 business owners. I searched for a telephone number but they don’t have one so I went on the app chat. 3 hours have gone by and I have still not received a reply, given this is my very first experience on our first day I think we will not be depositing our startup investment and looking elsewhere for banking services.

The poorest service I have ever experienced!!!!!!!!!

A bank that helps people commit fraud!!! Tide sent an email saying funds were being held til we send proof of dispatch on my sons Ps4, so sent proof i received confirmation and was informed it may take 2 hrs to realise the £260 then the buyer retracted the money. So we lost £260 because the bank didn't realise the funds on receipt of dispatch. Wouldn't have sent the good knowing the bank would be able retract the funds!!

If I could give a minus I would. On a business trip to Dubai. Debit Card stopped whilst account in substantial credit. No reason. No answer from “customer” service. No contact number. No response. Absolutely USELESS .

I just opened an account and Rey at the Uber Hub near Liverpool St. He was super helpful, friendly and professional

There has been non- existent customer support from Tide app which is the only place they say they offer support. Avoid like the plague would be my advice.

Absolutely shocking !!! Don’t trust your money or your customers money with them there a joke of company that pretend there bank have little or no customer service and freeze your account mines been frozen for 5 days now and still no answers !

Like a lot of others here, I am suffering from four different business accounts being 'paused'. To be fair, not even the big banks warn you they are freezing your account, but there definitely seems to be something going on at Tide. One of my companies makes documentary films, so will be wanting to catalogue all complaints (which are many) and show these people up for what they are. These people can't just keep hiding behind the 'regulations' and causing business more grief at a time we can really do without it!

Awful. Within a few weeks of opening my business account they froze it “to do some checks” and 5 weeks later it’s still frozen with over £5k locked in it. Their communications are dreadful and support non existent. I’ve no idea what they’re doing or whether I’ll ever get my money back. Keep well clear of Tide!

My account was 'paused' which essentially means that it was frozen, out of the blue without question or warning. I tried to reach out to customer service, but I got bounced from one person with zero answers. I wrote an email to them and got no response. I even asked them to close my account so that at least I can take my money out and continue business operations but even then I am getting deafening silence. I am beginning to wonder if I am getting scammed here. Is Tide hoping that I will shut up and go away and forget about my money? Does Tide Bank take pleasure in ruining businesses. Steer well clear of this bank, they will do their utmost to ruin your business.

Is a scam, beware! Will hold your money and never to be released.

i have a few accounts with them and have been promoting them after seeing their referral scheme saying they would give both new and current customers £50 wach time i refer some one, they have given some some rubbish, Stephen Mackenzie the agent said “you should have contacted us to activate your code” this is rubbish and it should be automatic. end of the day they gave me. a code to share there’s no good reason why insjiism have to contact them as well. i’ve given them the option to give me my due money for making various referrals and now they are not replying. if your trying to find a bank, just go to natwest who give you £150 for switching, this isn’t the first time i’ve had issues with tide so i’m final lily done with them, stick tina high street bank!!

my details are 07749778932 so out so you wish to resolve this