TIEDEX LIMITED Reviews 

I had a very disappointing experience with Tiedex Ltd. They advertised a product at a very attractive price, which seemed like a great deal. However, after placing my order and making payment, I received no confirmation email or update on the status of my purchase.

I had to chase them myself to find out what was going on. Eventually, I received conflicting emails—one claiming I had cancelled the order (which I hadn’t), and another saying the item was out of stock. They then offered me an alternative product, but it was significantly more expensive than what you’d find on the high street.

This feels like a classic bait-and-switch tactic. It appears they lure customers in with low prices for items they don’t actually have, then try to upsell more expensive alternatives once you’re already out of pocket. Based on my experience, this company operates in a way that is misleading at best and potentially scam-like.

Please avoid Tiedex Ltd. There are far more reputable retailers out there who are transparent and reliable. Don’t risk your time or money.

Please watch out for this company because these are fraudsters and tricksters I advise against shopping in this company, I bought a dishwasher and after 3 days I wanted me to pay with the installation, it stinks with fraud I warn you not to buy.

Do not use this firm they are not reputable or reliable and have kept hold of my money and not delivered the product. Their website is false they do not deliver and actually believe they are fraudulent. They owe me money and blocked my number so I couldn't speak with the. WARNING DO NOT USE

Used a few times over about 4 months, now won't turn on unless plugged into the mains power. No customer service. China strikes again

Great product, delivered as per commited timeline.

Would have been 5* if there had been any communication.

Fraud website don’t trust them.

Purchased a Ketter storage unit from tiedex who went out of their way to arrange a tricky delivery for me
Cannot thank them enough for their customer service

I can’t quite decide if I have been scammed, victim of supreme incompetence or a combination of both. Tried to arrange the return of a £500 item for over a month. Email communication was near nonexistent or monosyllabic, phone communication was a combination of ‘yes mate will sort’ without processing what was being said. The gentleman on the phone did agree to organise a courier but managed always to send on non-agreed days. After several failed attempts for collecting someone did pick up the parcel without leaving me a receipt. Obviously Tiedex then claim they never got the parcel back. I tried to call hundreds of times to follow up, but ended up being blocked. Lost my money.

They tried to charge me 3 times the amount, I called them immediately and some man was rude on the phone and said he was busy at the time and promised to call the next day (which he never did at the end) and he put the phone down. Thanks to Natwest they manage to stop them doing so. And to add insult to injury when they delivered the Garden Ketter shed was damaged I reported this and asked for a refund and kept offering me a replacement when I explained several time it was too late as I had already installed the shed.. I would never using them again.

We were all set to receive delivery on the agreed date but you could no longer make that date and we are still waiting for a new date...

Firstly the price ( way cheaper than others)
Secondly the communication ( let me know exactly what to expect and when )
Thirdly the delivery ( exactly when they said it would be )
I’m very happy and would not hessioto use again.

Very pleased to get this shed delivered all the way to Northern Ireland as a lot of companies dont offer this. While the courier tracking information was poor (but I'll give them a pass as it was over xmas period) the shed turned up as promised. Very grateful to Tiedex.

Super service!!!!

Bought well insulated loft ladder which arrived as scheduled but upon opening it was found to have a slight crack in the hatch finish.This appears to be a manufacturers defect rather than delivery damage. This should have been picked up before sending out. Had noted detremental customer services reviews and needed to get it installed so didn`t complain as it only needed minor repair and decoration of the cover which is all done and now installed. Just took more time and money than expected.

Unbelievable service, purchased a large basketball arcade game just before Christmas, as it was such short notice I called to confirm it would arrive on time, I was sent photos of product via text and the deliver was sent next day to Northern Ireland and arrived with time to spare. [I had purchased this item from 3 places online prior and all 3 just cancelled my order and said they couldn’t guarantee delivery prior to Christmas] TieDex was a saviour and I couldn’t recommend them highly enough. Brilliant communication from start to finish and sent tracking info. Product was exactly as described and absolutely brilliant. I can’t thank you enough

Fantastic company with an excellent delivery service thankyou.

It’s been ongoing for weeks. The wrong order was sent. Emails requesting collection were not relied to quickly. In frustration at their poor communication I requested a refund. They told me they would collect it yesterday. I waited in all day the parcel is still here and after weeks I have not had a refund and the wrong order is still here. Totally unacceptable and I will never order from them again. Hilary Humphreys

Great products, good price and good service.

No real issues. Email notification of dispatch of the item sent 2 days after the item arrived. Hey Ho. Order to arrival within a week so all good. Thanks.