Tiendanimal Reviews 

Bad customer service.
The description doesn't match the product and they don't accept return.
A robbery, that just lost yet another customer.

I don't get it. On the web cat food costs 13€ s sack. In the store the same just for 9€.
And then some products for the fur of the cat costs 50% more in the store than on the web (13 Vs 8).
Do what is the meaning of that? Same company and different prices.
I am lucky I live at 10 min walk from the store. Still for other people it is a disaster arriving at the store and find out the price is almost double.
Luckily all the food is cheaper in the store. And the rest I buy at zooplus since I found out 3 weeks ago

I have ordered twice from this company and twice I have not received anything! I have been refunded for the first order I cancelled and I am in the process of doing the same for the second order. Their website states a 24/48 delivery time.........rubbish! I believe this is due to the courier company, SEUR, that they use. Every time I am expecting a delivery from any company that is handled by SEUR there is a problem! I suggest Tiendanimal changes couriers and many of the complaints made would not occur.

Where is my order and why haven’t you shipped? I’ve tried to email and Facebook and no one is assisting me??? MPES5017351is my shipping number in case this company reads this...

I never had such a bad service, they don't reply email, hotline has always bad connections. It was first time I've ordered in the online stores for animals, I have ordered many things, but I had to return 2 things, one was broken and the other was not the same as on the Web site. I made an order to Portugal. I called to the hotline to process the return and I explained a situation. I send the goods on 23rd of July and they received on the 27th of July, and till now I didn't receive any refund on my account and today is a 13th of August. on the 30th of July they confirmed to me that they received the goods and they will return money during 14 days. But yesterday they asked me again to send confirmation of sending the goods. After I placed in a copy layer from the Deco protest, they started to replay and they started to say that they receive the goods only on the 2nd of August. But how it is possible to send conformation that the goods were received on the 30th of July then to say that the goods were delivered on the 2nd of August. Because if they didn't transfer money during 14 days they need to return double of the value. And they didn't say sorry for the situation and didn't offer nothing from the store as discount or gift card for the future purchases, nothing. No client service at all, I don't recommend to buy in this store.

very poor service, not very serious, I ordered 4 bags of dog treats, only 2 arrived and the others are in Genoa, but in Genoa they say they have not received them! TIENDANIMAL MAKES SCAMS TO CUSTOMERS! I'm going to report the incident to the postal police. 1 STAR IS TO MUCH FOR THIS BAD COMPANY! Never come back!

Garbage service. Will never come back

Had a problem because the whole website is in Spanish and it would not accept my postcode in the uk, so I rang them and they took the address from me. I completed the purchase with Paypal and I received my items in the UK today, only 3 days since ordering. Very good service.

They did not accept a return while it was just 12 hours (!!) overtime.

They don't state clearly the maximum return time on their website, not in the section where it should be, which is the FAQ section and/or in the section that describes the Return Policy. Instead they put it in the small letters that nobody ever reads (legal terms and conditions).

Besides, before buying the product we asked whether it was easy to return since we did not know the size to order and they did not even know the size themselves (flight suit for bird) and the information is not posted on their website while it is an essential characteristic of such product (search for "TK-Pet conjunto arnés y correa pañal para ninfa" on their website).

They said "no problem you can always return, just order".

This shops really sucks big time.

It is a pity that this store has such a lousy customer service. They refused to accept any returns on many different pretext until the time span for devolution has elapsed. Terrible...

I couldn't remember why it took me so long to go back on shopping with Tiendanimal. Just remembered.
It is true that they've got a good store, and the online shop has a lot of options. However, the service it is terrible.

I made an order FOR COLLECTION, and when I was about to pay the 13 Euros, it pop up a message stating than the minimum order online was 19e :S .... as if this were to be delivered!. C'mon, this is like going to the shop and make a purchase on site... I am the one going to pick it up... I can't understand how they can force to do a minimum purchase, ridiculous.

But that's not all. When I placed my order using paypal, this didn't gave me the option to select the paypal account, so it went straight away in the old account I used in the past which wasn't updated and the bank details weren't valid. I realised straight away and using their client service I did sent a request to find a solution (which would be as simple as cancel the order as it was and repeat it with the right paypal account)... Well, today, 2 days after, I haven't even heard yet from them... outrageous!

I ordered a package and I received it in 2 business day. I am really satisfied.

I've been purchasing food and things for my dog for over 3 years from this website. Including a special container to store my dogs foo d. Every time I get a new bag I put the food in the container to prevent any bugs or mold. Today as I am in the middle of the container I find a clump of moldy dog food Royal Canin Hiperalergenic low calorie. I called Tienda Animal and sent them a foto, they contacting Royal Canin who says they will not except the claim and Tienda Animal chose to give me ever option on how it was me who stored it incorrectly. They now have lost a customer, and I will put a claim on my credit card. EXTREMELY POOR CUSTOMER SERVICE!

Went into day to look at the animals. Could not believe the treatment of a dog who was in the parlour. A member of staff was being abusive towards a dog. Pulling him about as he was detressed howling. Losing her temper. If you don't love animals get another job

Só publicam as reviews positivas dos produtos, censuram completamente as negativas.

Terrible terrible service. Waiting since 15 March for my delivery. No answer to two emails. They never answer the phone. Trying to get a refund at the moment, will never order again from this company.

Don't buy anything with this company! As others have said, they never answer emails, telephone hangs up after you wait over 30 minutes! I ordered 2 big Dog kennels by mistake. They picked up the extra kennel 2 weeks ago and I am still waiting for my 116euros back! Terrible company. BEWARE!!

Things missing from order, but it's impossible to get in touch with customer service! Do not respond to emails, call just hang up, even on Facebook they don't react !

Falta de orden, pero es imposible ponerse en contacto con servicio al cliente! No responder a mensajes de correo electrónico, llamar a colgar, incluso en Facebook no reaccionan!

ordered 4 december an item. was promised to be delivered december 12. no delivery. was again promised to be delivered december 18. no delivery. untill now no delivery and no response by Tiendanimal and Seur the transporter. No response by email, phone, voice mail, site, Seur phone, email, voice mail. Thanks for nothing. Please send me back my money. pedido 596270