Tier One Tickets Reviews 

208
•
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Looking at 208 reviews, most reviewers were let down by their experience overall. Consumers shared severe complaints regarding the website and order process, explaining that they paid substantial amounts of money for football tickets that never arrived. Many individuals stated that despite submitting sensitive personal information like passport copies and selfies as requested, they received zero communication afterwards. Some people noted that customer support entirely broke down once the transaction was completed, leaving anxious buyers completely ignored. Buyers additionally struggled to secure refunds after experiencing operational issues, leading some to contact their banks for chargebacks. People warn others to avoid the platform entirely due to these frustrating financial losses.

What people talk about most

Order

Clients share negative opinions on orders, expressing deep disappointment over match tickets that were not... See more

Website

Reviewers highlight deep frustration and disappointment regarding the website, strongly warning that the... See more

Payment

People report issues with payment, noting that funds are charged promptly but ticket delivery can be delayed.... See more

Customer communications

Customers consistently note negative experiences with customer communications, expressing frustration over... See more

Refund

Reviewers mention negative feedback about refund, expressing widespread frustration over ignored emails and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolutel scam website. Bought 2 Tickers for Chelsea vs Barcelona on 25th November. Never received my tickets by post or email. Please reply directly to this email with: A... See more

Rated 1 out of 5 stars

SCAM!!!!!’ Checked on Trust pilot etc 100% genuine before I ordered. Clever and deceitful how they manage to do this. Paid £57 for Sunderland v Newcastle derby game promised they’d be posted on... See more

Rated 1 out of 5 stars

Frauds! Scam! I bought tonights UCL match ticket (Chelsea vs Barcelona) and never received my tickets thought they said your tickets are ready in their email and the sad part I bought my tickets thr... See more

Rated 1 out of 5 stars

Complete set of liars and cheats.SCAM,SCAM!!!!!!!! Paid for two tickets Safc v Nufc derby game 14 th December, sent copies of passport and I’d had nothing, nothing , nothing in return. Emailed them... See more


Company details

  1. Event ticket seller

Written by the company

Tier One Tickets is a trusted hospitality and match-day ticket provider for football fans across the UK and Europe. We specialise in securing official, guaranteed seats for Premier League and European fixtures — including Liverpool, Manchester United, Arsenal, and more. Our mission is simple: to make attending top-tier football matches easy, secure, and unforgettable. Every customer receives dedicated account management, written purchase confirmation, and timely ticket delivery — whether digital or physical. We work exclusively with PayPal for payments, ensuring every transaction is 100% protected under PayPal’s buyer protection policy. This means you can purchase with complete confidence, knowing your money and match experience are secure. At Tier One, we pride ourselves on transparency, reliability, and personal service. Whether it’s your first visit to Anfield or your fifth Champions League night away, our goal is to get you there — seamlessly and safely.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

208 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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1.4

All reviews

(208)

208 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely disgusting words cannot…

Absolutely disgusting words cannot express how much anger I have 😡

I cannot believe how disgusting you have been, you have not only taken my money, for 3 Aston Villa v Man Utd tickets that we did not received, you have broke the hearts of my two grandchildren age 11 and 12. You should not be allowed to do things like this to the public. I hope you take a real good look at yourself and feel totally embarrassed.

21 December 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam site

This is a scam site, they should be closed down and whoever is linked with them should be arrested for theft. They stole from me, both financially and also my identity. Avoid at all costs. Why do I have to give them one star??

25 November 2025
Unprompted review
Rated 1 out of 5 stars

Tier one tickets is a scam!

I paid in full for a ticket for Wolves and gave a photo of my passport for ID, then didn't receive my ticket; I've sent 3 or 4 emails asking to be refunded, but they never replied.
Beware Tier one tickets is a scam!

8 December 2025
Unprompted review
Rated 1 out of 5 stars

Complete set of scammers

Complete set of scammers

Paid for 2 tickets for Newcastle VS Man U. They are quick to send a confirmation once they receive your payment they ghost you, they don't reply to any emails no matter how many you send chasing payment confirmation, they say they'll reply within 24 hours that's a lie. you cant pay by credit card as they only accept a bank transfer . having reported them to my bank i have since found out this company has been reported to the police back in November so be careful don't use them and don't trust them

Met Police Case Ref:
CAD 6587/26Nov25
Action Fraud NFRC: 251107779561

2 December 2025
Unprompted review
Rated 1 out of 5 stars

Avoid them !!!

Avoid them !!! It’s a scam. How the banks still allowing this sort of company to operate and take money from our accounts not verifying them ???

3 November 2025
Unprompted review
Rated 1 out of 5 stars

This site is 100% a scam site

This site is 100% a scam site, i ordered two tickets for an Arsenal game and they never arrived. I contacted them on three occasions and there was no reply. the forth time i contacted them which was the day after the game the web address was no longer contactable, my email came back to me. Don,t get scammed by these low life scums.

13 December 2025
Unprompted review
Rated 1 out of 5 stars

tried to buy tickets for my partner and…

tried to buy tickets for my partner and son. was told I would receive them 7 days before. when that date came I was told wait another few days. then told dont have tickets. once I requested a refund noone replied or answered any of my emails. really think this site is a scam. no reply can account for the lack of customer service when tickets are denied. especially stating you are a linked premier league supplier.

23 November 2025
Unprompted review
Rated 1 out of 5 stars

The email address is now returned.

The email address is now returned.
They wrote to me November 23rd 2025 saying my tickets are ready.
They asked for copy of my passport and a selfie.
No reply since.
Today I emailed them and the email prompted a failure notification. I presume they have shut up shop or been closed down.

15 December 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy from this seller

Do not buy from this seller. I purchased a ticket for the Chelsea vs Barcelona match in early November 2025. Weeks later, they unexpectedly requested my passport and photo, claiming it was a UEFA requirement. I provided the information immediately but received no further communication—no ticket, no confirmation, nothing. My repeated requests for a refund have been completely ignored. The match has now passed, and I am forced to pursue a chargeback through my bank to get my money back

5 November 2025
Unprompted review
Rated 1 out of 5 stars

Complete set of liars and…

Complete set of liars and cheats.SCAM,SCAM!!!!!!!!
Paid for two tickets Safc v Nufc derby game 14 th December, sent copies of passport and I’d had nothing, nothing , nothing in return.
Emailed them with a message of anger and disgust and informed my bank Cooperative to red flag this company and have them removed,to save others!!!
Still operating though. BEWARE ROBBERS!!

2 December 2025
Unprompted review
Rated 1 out of 5 stars

Scam !!!

Scam !!!
Scam !!!
NO STARS !!!
I paid for football tickets in October , had contact up until the tickets were due and then nothing . I have emailed etc but no reply and no refund .
DO NOT give these people your money !!!

20 November 2025
Unprompted review
Rated 1 out of 5 stars

They seem to be a scam

They seem to be a scam! At the end of the day I didnt get my ticket to watch the Arsenal vs Tottenham. They lied about supplying me with vip ticket for the wolves game against Arsenal.
You won’t get away with this taking peoples hard earned money like that you bastards.

15 November 2025
Unprompted review
Rated 2 out of 5 stars

Managed to get home tickets but away tickets dodgy process.

Managed to get home tickets successfully paid slightly over the advertised price, slapped Vat and booking fee, advertised for £50 paid £82 each, but tickets arrived via email no problem.

Away tickets advertised, process is well dodgy, requested a bank transfer to a random named person, the account doesn’t work, so couldn’t transfer. Kept saying it was my bank but tried 3 different accounts from different banks and blocked each time with different emails. Not very helpful in trying to get a resolution just said it must be me, which unfortunately has led me to write this negative review.

1 December 2025
Unprompted review

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