Ti-go products are fantastic! My 6yo daredevil uses their elbow and knee pads and gloves whilst mountain biking! The quality is really great, standing up to a regular thrashing. In the one instance I’... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great company. Website is easy to order from, i ordered late on a Wednesday night, needed item by early Saturday morning. Paid for quick delivery. Was delivered Friday morning. Super happy with produc... See more
Company replied
Very quick and it does exactly what is advertised. My grandson feels safe and secure in his body armour. He is doing more and more tricks on his scooter and even used the body armour for horse ridin... See more
Company replied
Quality merchandise. The ordering was easy. The sizing are true to age and the delivery was quick. Will definitely use this company again for my 6 yr old grandson. Would like to see a choice of he... See more
Company replied
Company details
- #36 of 147 best companies in Sportswear Shop
- #35 of 92 best companies in Bicycle Shop
Written by the company
Riding, Scooting and skating, Ti-GO Bikes gives young children the opportunity to ride and gain confidence with our range of clothing and tech. From Bikes to pads we have your rider covered with our built in technologies to maximise performance and comfort. A family run, passionate and exciting brand who aim to keep riding riding earlier, safer and more awesome!
Contact info
The Oast, East Malling Trust Estate, ME19 6BJ, West Malling, United Kingdom
- 01622 278 558
- ride@tigobikes.com
- tigobikes.com
4.8
Excellent
175 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing fit
Amazing fit, my boy loves putting on his gear for rides. Highly recommend
24 September 2024
Reply from Ti-GO Bikes
Thank you for this great review! We are so pleased to hear how much your son loves wearing our products!
Awesome company
Awesome company, great products for kids. My daughter loves her gear. The quality and fit are great.
3 October 2024
Reply from Ti-GO Bikes
Thank you from this fantastic review! We are so pleased to hear that you and your daughter love our products! You will love your custom jerseys too! Thank guys!
Reply from Ti-GO Bikes
Thank you so much for taking the time to leave us this awesome review, as a small business, we really do appreciate it! We are so pleased to hear that you will be recommending our products!
Great coat, sleeves too narrow
My son loves his bright orange coat, and so do I - he’s so much more visible on his cycle commute. Four stars rather than five because I wish the sleeves were cut a bit wider so that we could more easily put a jumper underneath through the winter.
25 September 2024
Reply from Ti-GO Bikes
Thank you for your review, we are so pleased to hear that you and your son are enjoying the Totes Dry Jacket, no chance of losing sight of him in that! We appreciate your feedback and use this when we regularly update our products, thank you.
5 star!!!
I recently purchased elbow and knee pads for my son. Quality is amazing and he says they are the comfiest he’s ever worn.
Communication was great and delivery prompt. Highly recommend
20 September 2024
Unprompted review
Reply from Ti-GO Bikes
Thank you for such an awesome review! We are so pleased to hear that your son finds our pads super comfy! And that you were happy with the service you received from us. We look forward to helping you and your little rider again!
Absolutely perfect was on the hunt for…
Absolutely perfect was on the hunt for my sons first pair of mtb gloves when i stumbled across ti-go
I am blown away by the quality of these little gloves no more cold hands for lil man
A massive thank you to ti-go and the team
Super fast delivery top quality product 10/10
Thank you I will be back shortly for the knee pads
18 September 2024
Unprompted review
Reply from Ti-GO Bikes
Thank you for this awesome review! You are more than welcome!! We are so pleased to hear that you are happy with your son's gloves and will be happy to help you again.
Great quality products
Great quality products at very competitive prices. The ordering was very easy due to the professional website which proved easy to navigate. Ordered my product & it was delivered earlier than expected, my grandson was delighted with his gift. I'll be ordering more products from this company & highly recommend to others
2 September 2024
Reply from Ti-GO Bikes
Thank you for this great review! We are so pleased to hear that you were impressed with our products, prices, website & speedy service! We look forward to helping you and your little rider again!
Awesome customer experience
Awesome experience right from the first communication to delivery
The kit is amazing top quality and no complaints
Thanks we will be back when he outgrows these pads!
4 September 2024
Reply from Ti-GO Bikes
Thank you for this awesome review! We are so pleased to hear that you were very happy with our service and our products!
Really good BMX pants
Great trousers been really struggling for pants for my daughter as she is skinny but long legs. These pants are adjustable waist and leg that are perfect for her
27 August 2024
Reply from Ti-GO Bikes
Thank you for this awesome review! We are so pleased to hear that our BMX pants have proven a great fit for your daughter!
Awful customer service
Awful customer service. Argumentative customer service rep ! Then a phone call to apologise from their director but they didn’t do what they said they would. Then the next person didn’t bother to answer my message just sent me a returns label. Item was too big and according to their website I was supposed to pay for the return ! They did eventually send a label but I had to ask for that as not sent when promised.
27 August 2024
Reply from Ti-GO Bikes
We are very sorry that you didn't receive the customer service that we pride ourselves on this occasion. Thank you for your feedback, we will take your comments onboard. Once again, we send our apologies on this matter.
Customer service good. Product needs improving
Customer service was good and you were punctual with getting the goods for us and returning emails. Not so much on WhatsApp but this was due to being on holiday.
1st product was faulty with stitching.
So you sent another set. Not holding up as well as I'd hoped for something that doesn't get used to the extent I believe it is built for.
Unfortunately the product just doesn't do the job staying in place and constantly falls down.
But little one wears it and it give her confidence and myself piece of mind that I'm trying to do my best for her.
9 August 2024
Reply from Ti-GO Bikes
Thank you for your feedback. We are introducing extra quality checks on all of our products as we become busier as a small business. We strive to make tweeks and improvements wherever we can to provide a comfortable fit for little ones.
The free return is not free as you have…
The free return is not free as you have to pay return postage. When I challenged them they said that the free return meant that they didn't charge to process the return in their office.
I actually wanted to exchange for a bigger size but nobody replied to tell me if that would then charge me to ship another pair of knee protectors without another shipping charge but no one replied so I gave up.
5 August 2024
Reply from Ti-GO Bikes
We apologise for any confusion, as stated on our terms and conditions, "for a change of mind or exchange of an item you will be responsible for shipping costs."
With regards to the correspondence, we are a small family run business, and unfortunately the summer holidays can cause set backs, however we are making our team bigger as we become busier. Thank you for your feedback, we will take your comments onboard.
Top quality
Top quality product and customer service my kids live them and are happy to wear the pads all day long
7 August 2024
Reply from Ti-GO Bikes
Thank you for this great review! We are thrilled to hear that your little ones are happy in our awesome pads!!
Good quality and price maybe the Web…
Good quality and price maybe the Web site needs to be a bit clearer so you order right the first time but very helpful and quick to fix my mistakes I would recommend to all
8 July 2024
Reply from Ti-GO Bikes
Thank you for your feedback, we are really pleased to hear that you would recommend us. If there is anything specific on the website that you feel should be made clearer, please do not hesitate to drop us an email at ride@tigobikes.com. Thank you.
Great customer service and fast delivery
8 July 2024
Reply from Ti-GO Bikes
Thank you for this awesome review! We are so pleased to hear that you are happy with the service you received from us!
Brilliant service and great…
Brilliant service and great communication along with good products. Was very happy that the products I was looking for could be bundled, making a small saving, which was a bonus. Ti-Go kept me fully updated after the items were shipped and the products look good quality. Would happily use again.
5 July 2024
Reply from Ti-GO Bikes
Thank you for this awesome review! We work hard to provide you with the best, products and service, with the best savings too! So pleased to hear you were happy with all that you received from us! We look forward to helping you and your little rider again soon.
Reply from Ti-GO Bikes
Thank you for this awesome review! We are so pleased to hear that you are happy with the products and service you received from us.
Proper gear for kids who ride
My nearly 3 year old loves his protective wear, he feels like a motorbike rider on his strider. The products are great, only a week or so in but he wears it all every time we ride. Well done team TI-GO! We will be sizing up when necessary.
12 June 2024
Reply from Ti-GO Bikes
We're so happy to hear that your little rider is feeling like an absolute pro in his Ti-GO gear! Thank you for this awesome review, we look forward to helping you again soon!
Amazing well made Jerseys
Absolutely amazing jerseys and the personalisation is perfect! Can’t wait to give them on Father’s Day! Daddy and daughter can match when shredding!
4 June 2024
Reply from Ti-GO Bikes
Thank you for this awesome review! We are delighted to hear that you love your personalised jerseys, there will be some happy faces on Father's Day :o)
🔥🤘🏼🔥🤘🏼
My daughter loves her new jersey with our last name on it!! Great quality as always, even her old jersey and shorts got passed down to her little sister and are still in great shape and will be passed down to #3! Would like to see some new shorts.
4 June 2024
Reply from Ti-GO Bikes
We are so pleased to hear that you love our personalised jersey as much as we do! And that you continue to be impressed with our quality that we pride ourselves on. Thank you for the awesome review :o)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.