Excellent customer service from Lucie at Tikamoon. She followed up my queries and got back to me quickly. She was friendly, kind and competent. We love the Marius rattan armchair we bought. It is beau... See more
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Review summary
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Reviews shaping this summary
I was kept fully informed re the progress of my order despite it taking a loooonnnggggg time. This was unusual for me as all my previous purchases where delivered quite quickly. My sideboard wes incre... See more
Company replied
Things go wrong & I often think the measure of a company is how they respond when that happens. My sink cracked. No accident, or drama, just a manufacturing issue that arose a year & a half afte... See more
Company replied
Easy to order, communication was excellent and bathroom sink cabinet was delivered in 10 days by BJS who were fantastic and delivered it to a room of my choice. Well packaged and as soon as I opened i... See more
Company replied
Company details
Written by the company
Tikamoon is designer and producer of wood furniture since 2007. We oversee every step from design to production and sale. In case you like to read guaranteed authentic reviews about us, please view: https://www.ekomi.co.uk/review-tikamooncouk.html
Contact info
United Kingdom
- tikamoon.co.uk
4.2
Great
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Spoke with Lucie about an issue…
Spoke with Lucie about an issue regarding my order and the problem was solved within 5 Minutes :)
Thank you again!
17 June 2026
Unprompted review
Reply from Tikamoon UK
Thank you for your lovely feedback! We’re glad to hear that Lucie was able to resolve your issue so quickly. We really appreciate your support and look forward to assisting you again in the future.
Best regards
Your tikamoon Team
Excellent customer service
My order query was dealt with most efficiently by Nelly. I could not be more pleased and have no hesitation in buying from Tikamoon again.
16 June 2026
Unprompted review
Reply from Tikamoon UK
Thank you for your kind feedback! We’re delighted to hear that Nelly was able to handle your query efficiently and that you’re so pleased with the experience. We truly appreciate your trust in Tikamoon and look forward to serving you again in the future.
Best wishes
Your tikamoon Team
Thank you Munro for your help…
Thank you Munro for your help rearranging my delivery. Much appreciated!
13 June 2026
Unprompted review
Reply from Tikamoon UK
Thank you — we’re pleased Munro could help and that everything was resolved smoothly!
Kind regards
Your tikamoon Team
Ordered a metal garden bench
Ordered a metal garden bench. It took a while to arrive (presumably made to order, which was complete acceptable), but was worth every penny. Beautiful design, great quality and superbly packed to protect the metal during international transit. Couldn’t fault it and would happily order again from Tikamoon.
1 May 2026
Unprompted review
Reply from Tikamoon UK
Thank you for taking the time to leave a review — we’re so glad you feel the bench was worth the wait and that everything met your expectations.
Best regards
Your tikamoon Team
Excellent
The quality of this furniture is outstanding, and it looks absolutely beautiful! I have bought 4 pieces of bedroom furniture and want more. The customer service is also excellent, can’t fault it.
16 May 2026
Unprompted review
Reply from Tikamoon UK
Thank you for your kind words — it’s wonderful to hear you’re pleased with your furniture and our customer service. We truly appreciate your support!
Best wishes
Your tikamoon Team
The product was beautifully made and…
The product was beautifully made and the customer service was excellent
8 June 2026
Unprompted review
Reply from Tikamoon UK
Thank you for your lovely review — we’re so pleased you’re happy with the product and our service!
Kind regards
Your tikamoon Team
Bathroom furniture - but don't let it touch water
A bathroom cabinet that cannot deal with water - what is the point. We bought a beautiful cabinet from Tikamoon but turns out that it cannot be used in a bathroom unless you want to endlessly be drying it. It cannot handle even a small amount of water on it and ends up with significant water damage.
Upon speaking to the customer service team, they just said that is how it is. So now we have an installed, damaged cabinet and have paid hundreds for the pleasure.
I do not understand how a company can sell a product for a bathroom for 800 pounds and it not be able to have water on it.
11 June 2026
Unprompted review
Reply from Tikamoon UK
Thank you for taking the time to share your feedback. We are sorry to hear of your disappointment with your bathroom cabinet and understand your frustration regarding the water damage you have experienced.
Our bathroom furniture is made from solid wood, a natural material that requires regular care and protection from standing water and prolonged moisture exposure. While it is designed for use in a bathroom environment, any water should be wiped away promptly to help preserve the finish and prevent damage.
We understand that our previous response did not meet your expectations, and we are sorry that you remain dissatisfied with the outcome. We appreciate your feedback, as it helps us better understand our customers' expectations and identify areas where we can improve both our products and communication.
Best regards
Your tikamoon Team
Lucie helped me today to sort my query
Lucie helped me today to sort my query
Very fast response .
Thank you Fiona
10 June 2026
Unprompted review
Reply from Tikamoon UK
Thank you for your kind feedback. We're delighted to hear that Lucie was able to help resolve your query and provide a quick response. We will be sure to pass on your comments to her. 😊
Best wishes
Your tikamoon Team
Great customer service from Lucy
Great customer service from Lucy today. I had made a mistake and ordered twice. I only realised when I received the message that orders were about to be shipped. Lucy was able to cancel on of the orders and the refund . 🙏
10 June 2026
Unprompted review
Reply from Tikamoon UK
Thank you for your kind feedback. We're delighted to hear that Lucy was able to assist you quickly by cancelling the duplicate order and arranging your refund. We'll be sure to pass on your comments to her. 😊
Kind regards
Your tikamoon Team
I ordered the Anna Mindi kitchen…
I ordered the Anna Mindi kitchen dresser. This is an expensive and large piece of furniture. I specifically checked that it stated pre-assembled when purchasing (which it did) and paid for the expensive delivery option which would take the furniture exactly to the spot we wanted to put it. However it arrived in two separate pieces and the delivery people refused to stack them on top of each other. The furniture is very heavy and difficult to stack. It has been two weeks and we have not been able to complete this. We will now have to incur additional costs to have someone professionally come and help us with this. Given the price of the furniture and the delivery option we selected, it is extremely disappointing and unacceptable that Tikamoon does not ensure the furniture is properly installed. In addition, I have submitted two complaints about this and not heard back from Tikamoon. Terrible customer service. Tikamoon should rectify this. It has now been two weeks and we have two huge pieces of furniture in our living room which we cannot unpackage for risk of damage or use and we do not know how we are going to stack them together so that they are usable.
26 May 2026
Unprompted review
Reply from Tikamoon UK
Thank you for your feedback, and we sincerely apologise for the difficulties with your Anna Mindi kitchen dresser. We did respond to your email regarding this issue, though it’s possible our reply may have ended up in your spam folder.
Our premium delivery includes careful delivery to your chosen location, unpackaging, and removal of packaging, but it does not include assembly, as noted on the product page. We understand how frustrating this situation must be and are happy to provide a recommend for professional assembly services. Your feedback helps us improve how we communicate our services, and we appreciate your understand.
Kind regards
Your Tikamoon Team
Great customer service
Lucie was very helpful. Prompt and clear response. Plus the products were good quality. Very happy.
5 June 2026
Unprompted review
Reply from Tikamoon UK
Thank you for your fantastic review! We're delighted to hear that Lucie was able to provide a prompt and helpful service. It's also wonderful to know you're happy with the quality of our products. We'll be sure to share your kind feedback with her.
Best regards
Your tikamoon Team
Beautiful bedside tables
Our furniture is absolutely beautiful. It is exactly as it looks in the pictures and very well made. The wait time was long but we were pre-warned of this, offered a reduced price and kept updated throughout. It was definitely worth the wait and I would absolutely buy from this company again.
13 May 2026
Unprompted review
Reply from Tikamoon UK
Thank you so much for your lovely review! We’re thrilled to hear that you love your furniture and that it met your expectations. We really appreciate your patience with the wait time and are glad our updates and offer made it worthwhile. We look forward to welcoming you back to Tikamoon for your next purchase!
Best wishes
Your tikamoon Team
Called regarding an order I placed to…
Called regarding an order I placed to organise split delivery. Spoke to Tracey who was extremely helpful and organised this with ease. Excellent customer service once again from Tikamoon.
3 June 2026
Unprompted review
Reply from Tikamoon UK
Thank you for your review. We're delighted to hear that Tracey was able to assist with arranging your split delivery and make the process so straightforward. We'll be sure to pass on your kind comments to her.
Kind regards
Your tikamoon Team
I made a mess of my account details
I made a mess of my account details, gave Lucie a call and we worked through the problem and got it all resolved quickly - thank you Lucie!
2 June 2026
Unprompted review
Reply from Tikamoon UK
Thank you for your kind review! We're so pleased Lucie was able to help resolve the issue quickly and get everything sorted for you. We'll be sure to pass on your thanks to her!
Best wishes,
Your tikamoon Team
Great experience
I purchased two sinks few hooks and cover of shelves absolutely brilliant quick delivery if you recommend
1 May 2026
Unprompted review
Reply from Tikamoon UK
Thank you for your wonderful feedback! We're delighted to hear you're pleased with your new items, and that the delivery was quick. We really appreciate your recommendation and hope to see you again soon.
Kind regards
Your tikamoon Team
Fantastic products & service.
Fantastic products & service.
I have purchased 3 items and am thrilled with the quality.
My sideboard was built to order, and took a while- but I was advised of this and fully aware.
Munro in customer service helped me with a query, very quickly & efficiently.
Highly recommend this company.
23 May 2026
Unprompted review
Reply from Tikamoon UK
Thank you so much for your wonderful feedback!
We’re delighted to hear that you’re thrilled with the quality of your purchases. As your sideboard was built to order, we really appreciate your patience during the process, and we’re glad the timeframe was clearly communicated from the start.
It’s also fantastic to hear that Munro was able to assist you quickly and efficiently — we’ll be sure to pass along your kind comments.
Thank you again for your recommendation and support. We truly appreciate it!
Kind regards
Your tikamoon Team
Excellent quality furniture
Excellent quality furniture. This is my second vanity unit from Tikamoon. Designed to last and enjoy. Service also excellent. Highly recommend this company
21 May 2026
Unprompted review
Reply from Tikamoon UK
Thank you so much for your kind words and continued trust! We’re delighted to hear you’re enjoying your second vanity unit and that both the quality and service have met your expectations. We truly appreciate your recommendation and hope you continue to enjoy your furniture for years to come.
Your tikamoon Team
Fake warranty, extreme low quality furnitures
Beware of the company,
We got some furnitures from them which they suppose to have 5years warranty and with in 1-2 years just with normal wear and tear they start falling apart, and by falling apart I mean drawers falling, de attach from the clue that holds them etc,
We contact them multiple times and as you can imagine they don't even bother to respond.
So beware that what ever you get from them within few years will start falling apart and the warranty that they advertise around is just to miss lead people.
15 April 2026
Unprompted review
Reply from Tikamoon UK
Thank you for taking the time to leave your feedback. We are genuinely sorry to hear about your experience and that you feel disappointed with the quality and support received.
We would like to clarify that all of our furniture is covered by a 5-year warranty, and we absolutely do take product quality concerns seriously.
After reviewing our records based on your signature, we can confirm that we have not received any previous emails or phone calls from you regarding this matter. As a result, we have not had the opportunity to investigate or assist with your concerns.
We would very much like to help resolve this for you. If you could please contact our customer service team with your order details and images of the affected items, we will be happy to open a warranty assessment and review this for you as a priority.
We look forward to hearing from you so we can put this right.
Kind regards
Your tikamoon Team
Excellent product and delivery
Easy to order, communication was excellent and bathroom sink cabinet was delivered in 10 days by BJS who were fantastic and delivered it to a room of my choice. Well packaged and as soon as I opened it I was delighted. Really well made and lovely colour. I would definitely order again. It’s good to find quality ready built furniture delivered by a reliable courier.
16 May 2026
Unprompted review
Reply from Tikamoon UK
Thank you for your detailed feedback! We’re delighted to hear the ordering process was easy, communication was excellent, and that delivery went smoothly with BJS bringing your cabinet safely to the room of your choice.
It’s great to know you were pleased with the packaging, quality, and finish of your bathroom sink cabinet.
We really appreciate your support for Tikamoon and look forward to serving you again.
Best regards
Your tikamoon Team
Great product and speedy delivery.
14 May 2026
Unprompted review
Reply from Tikamoon UK
Thank you for your feedback! We’re glad to hear you’re happy with the product and that delivery was quick.
We really appreciate your support for Tikamoon.
Best wishes
tikamoon
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