Tikamoon UK Reviews 

1,033
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 218 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional customer service and the helpful, friendly staff, often noted for their competence and quick responses. Many appreciate the high quality and beautiful craftsmanship of the furniture, highlighting its durability. Secure packaging is also frequently commended for protecting items during transit. However, some customers also noted concerns regarding delivery, experiencing long wait times, delays, or logistics issues. A few other people also felt that product quality could be inconsistent, mentioning items arriving damaged, being poorly crafted, or not matching descriptions, such as a cabinet not handling water or furniture not being solid.

What people talk about most

Product

Clients share ambiguous opinions on product quality and description, with many praising the beautiful design,... See more

Quality

Reviewers mention ambiguous feedback about quality, with many praising the great design, solid construction,... See more

Customer service

Customers generally report positive experiences with customer service, highlighting quick responses and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising good communication,... See more

Staff

People report positive experiences with staff, frequently highlighting individuals for their excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service from Lucie at Tikamoon. She followed up my queries and got back to me quickly. She was friendly, kind and competent. We love the Marius rattan armchair we bought. It is beau... See more

Company replied

Rated 5 out of 5 stars

I was kept fully informed re the progress of my order despite it taking a loooonnnggggg time. This was unusual for me as all my previous purchases where delivered quite quickly. My sideboard wes incre... See more

Company replied

Rated 5 out of 5 stars

Things go wrong & I often think the measure of a company is how they respond when that happens. My sink cracked. No accident, or drama, just a manufacturing issue that arose a year & a half afte... See more

Company replied

Rated 5 out of 5 stars

Easy to order, communication was excellent and bathroom sink cabinet was delivered in 10 days by BJS who were fantastic and delivered it to a room of my choice. Well packaged and as soon as I opened i... See more

Company replied


Company details

  1. Home & Garden

Written by the company

Tikamoon is designer and producer of wood furniture since 2007. We oversee every step from design to production and sale. In case you like to read guaranteed authentic reviews about us, please view: https://www.ekomi.co.uk/review-tikamooncouk.html


Contact info

4.2

Great

TrustScore 4 out of 5

1k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,033)

211 reviews in the last 12 months

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Rated 5 out of 5 stars

Help with fittings dimensions

My wife placed an order for the very elegant Easy vanity unit and lavastone basin, as a feature for our new en suite. The product comes without taps and drainage and we couldn't find any size guides for the tap and drain holes on the otherwise very detailed dimensional drawings.
After sending an email requesting sizes, the very helpful Munro sent back each sizing we would need and a set of more detailed and highlighted drawings for us.
Munro's response was quick, polite and thorough. Exactly the kind of customer service needed from a company.

16 October 2025
Unprompted review
Tikamoon UK logo

Reply from Tikamoon UK

Thank you for your sweet review.

We’re delighted we were able to help and hope you’re enjoying your Easy bathroom unit.

We’ve shared your feedback with Munro, who is thrilled to hear that he could assist you.

Best regards,
Your Tikamoon Team

Rated 5 out of 5 stars

Excellent throughout

Excellent throughout! From website to delivery absolutely no issues.

8 October 2025
Unprompted review
Tikamoon UK logo

Reply from Tikamoon UK

Thank you for your lovely review!

We’re thrilled you had a great experience.

Kind Regards,
Your Tikamoon Team

Rated 5 out of 5 stars

Great service from Ornella and Lucie

Great service from Ornella and Lucie
Thank you

16 October 2025
Unprompted review
Tikamoon UK logo

Reply from Tikamoon UK

Thank you for your review!

We’re delighted to hear about your experience and have shared your feedback with Lucie and Ornella.

Best Regards,
Your Tikamoon Team

Rated 5 out of 5 stars

Had an issue but was resolved very well…

Had an issue but was resolved very well by lucie in customer services. I would purchase again from the company. Good customer care.

14 October 2025
Unprompted review
Tikamoon UK logo

Reply from Tikamoon UK

Thank you for your kind review.

We’re glad you're satisfied with our customer service and that Lucie was able to resolve the issue.

We’d be more than happy to welcome you back as a customer in the future.

Kind Regards,
Your Tikamoon Team

Rated 1 out of 5 stars

VERY POOR SERVICE

I am sad to say I have had a very poor service from Tikamoon. I have paid £721 for a garden bench and chairs and within a few weeks, all items are rusting on every single join. These items were listed at the time of purchase as for 'outdoor use'. Unfortunately despite multiple apologies and sincere condolences, the customer service team have only managed to offer 13% compensation on the goods or for me to pack up the items myself (at my time and expense) and return the items. I WOULD NOT RECOMMEND BUYING GABY PRODUCTS FROM THIS COMPANY.

14 October 2025
Unprompted review
Tikamoon UK logo

Reply from Tikamoon UK

Thank you for sharing your feedback.

We can understand your disappointment with the furniture and are very sorry that the options provided were not satisfactory. Our customer care team are working towards a suitable solution to have this resolved as soon as possible.

Kind regards
Your Tikamoon Team

Rated 5 out of 5 stars

Just love the furniture!

Although disappointed the TV unit arrived slightly damaged, the after service was 5 Star! The problem has been resolved and I have since ordered a further piece of furniture. My sincere thanks to all the customer service staff for their prompt and courteous replies to my emails. Excellent company.

13 October 2025
Unprompted review
Tikamoon UK logo

Reply from Tikamoon UK

Thank you so much for your kind words.

We’re delighted that we were able to assist you and that you are happy with the resolution.

It’s wonderful to hear that you were pleased with our customer service, and we truly appreciate your continued trust in us.

We look forward to serving you again with your new furniture!

Best Regards,
Your Tikamoon Team

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Lucie was fab

9 October 2025
Unprompted review
Tikamoon UK logo

Reply from Tikamoon UK

Thank you so much for your 5-star review!

We’re delighted to hear that you had a great experience with our customer service.

We’ve passed your lovely feedback on to Lucie; she’ll be thrilled to know you appreciated her help!

Best Regards,
Your Tikamoon Team

Rated 5 out of 5 stars

Beautiful coffee table

Beautiful coffee table, came already assembled.

11 September 2025
Unprompted review
Tikamoon UK logo

Reply from Tikamoon UK

Thank you for your lovely review!

We’re so happy to hear that you’re pleased with your coffee table.

Kind Regards,
Your Tikamoon Team

Rated 1 out of 5 stars

Delivery and customer service appalling

Customer service is completely useless and when they damage your item they tell you just to wait 10 days at a time unless you want a refund having wasted time already. You are better off using literally anyone else.

10 October 2025
Unprompted review
Tikamoon UK logo

Reply from Tikamoon UK

Thank you for taking the time to submit your review. Please accept our apologies that your vanity unit was damaged in transit, causing a delay to your renovation project. We are pleased to see that the replacement unit is ready for delivery, arriving sooner than the 10 days initially advised.

We do regret the original order was damaged, but hope you are happy with the finished project.

Your Tikamoon Team

Rated 5 out of 5 stars

A really prompt and helpful response to…

A really prompt and helpful response to my email requesting advice as to how best to treat damage to our marble basin.

7 October 2025
Unprompted review
Tikamoon UK logo

Reply from Tikamoon UK

Thank you very much for your kind review.

We’re glad we were able to assist, and we hope that the restoration tips have been successful in treating your marble basin.

Please don’t hesitate to get in touch if you need any further advice.

Best Regards,
Your Tikamoon Team

Rated 5 out of 5 stars

Good quality furniture

Good quality furniture. It arrived well-packed and was easy to assemble.

20 September 2025
Unprompted review
Tikamoon UK logo

Reply from Tikamoon UK

Thank you so much for your 5-star review!

We’re delighted to hear that you’re happy with the quality of your furniture and that the assembly process was nice and easy.

Kind Regards,
Your Tikamoon Team

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. I can’t rate the products just yet as haven’t been installed but the advice and updates i have had by all staff ( today was Lucie) has been super polite, considerate and much appreciated. Excited to see my bathroom finished with the Lila unit and mirror

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful desk

Beautiful desk, well-constructed and exactly as shown in the pictures on the Tikamoon website. Really quick delivery to the U.K.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience amazing customer…

Amazing experience amazing customer support Lucie , very professional respectful and absolutely kind .
Tikamoon highly recommend the best quality and design furniture I even seen .
Thank you

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Excekllent customer service

I phoned customer services and spoke to Tracey about an order i was going to place. I recieved excellent customer service from Tracey, who was so helpful and generous.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Stone Sink

I have brought off Tikamoon before and have returned to buy something else which I am very pleased about

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Love it!

Just received my furniture from tikamoon and it's stunning. Experienced a nightmare with parcelforce but Tracey from Tikamoon's customer service was incredibly kind and sorted this issue in 5minutes. Will definitely shop there again!

26 September 2025
Unprompted review

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