Tikamoon France Reviews 

I bought the alba outdoor dining table and benches. After 8 months the protective oil has completely washed out and the wood is warped. Their outdoor furniture is not suitable for outdoor use. They will not stand by their 5 year warranty.

Tikamoon, Alba
Solid acacia 6-seater garden table

(in response to the reply)
The 5 year warranty does not have a condition of storage. In fact the item is sold as a 'garden' table and according to their own website the acacia wood is "extremely durable, whatever life throws at it! Acacia is a very hard, dense, and highly shock-resistant variety of wood... it is therefore an ideal choice for a countryside home,... It is not prone to attack from insects, fungi, or humidity, which makes it perfect for crafting garden furniture and bathroom fittings."

Acacia is a naturally rot-proof risk class 4 wood, meaning it is recognised for its suitability for outdoor use.

So to anyone considering buying from Tikamoon, I advice you not to, they are selling substandard products made of poor quality materials. The warranty is a fraud.

We placed an order with Tikamoon, received 1 item but the rest never got delivered. The courier (GLS) sent a message saying it was out for delivery and it never showed up. When I go to track the delivery it says it could not be delivered and I should look at the details of shipment, but there is no information. I have reached out to GLS and no response. We paid a lot of money and very frustrating and not happy so far with the services with Tikamoon and the courier they have chosen for delivery services.

I ordered a garden furniture set from them. So far, have only had the table delivered and it was delivered broken. Customer service doesn’t seem to give a toss about providing a resolution and now we’re stuck storing a broken table for them until they pull their finger out.

Edit to reply: They have not provided me with a satisfactory response or resolution despite their saying so in their response below. I still have a broken table.

We purchased a dresser that was damaged. We contacted them and they said they would give us a store credit. But they stopped communicating to us and wouldn't give us the code to apply the credit. Very unhappy.

I requested to return an item , it was 23 kilos and they expected me to drop it off at DPD. I got help to carry the furniture and dropped it off . No refund was processed so I called them and when they checked they had my return but had not processed my refund . I feel with this company you have to constantly chase them . I would not order from them again as I think it is unreasonable to ask people to carry furniture items weight 23 kilos to a drop shop.

Awful customer service. Purchased expensive sideboard which arrived damaged on 2 separate occasions and having sent first one back. Item securely wrapped when arrived (thus damage not noted until after) and they do not wait for customer to unwrap item (nor do they unwrap item for you) to check whether item in good order. Now awaiting replacement for third time and having to wait a further 10 weeks for the privilege. No acknowledgement for waste of time. £30 gift voucher offered for inconvenience despite not wanting to buy anything else from the company. Due to very bad customer service - avoid! Plenty more good companies out there who are proactive and helpful if things go wrong.

I bought a Tikamoon Marceau bench for my garden (UK) in April 2024. I was attracted by the design of the bench, and the fact that it was made of teak, which is known to be one of the best woods for outdoor furniture due to its resilience. On the website it was described variously as dense, moisture resistant, durable, and essentially weather proof. I placed it outside in June. It was there for the Summer and taken back inside in October. I noticed then that there was a soft area on the arm and on further examination realised this was quite a large area of rot below what seems to be some filler. I asked Tikamoon to either repair or replace the bench, as it has a 5 year guarantee. I was told that they could not do so as I had not covered the bench when it was not in use. I have never covered any bench during the summer months and even softwood benches have lasted for years. Based on my experience I do not feel that this bench is fit for use in the outdoors. I feel Tikamoon's description of the item is misleading as it emphasises the weather proof qualities of the wood in great detail but then expects it to be covered when not in use, even during the Summer. My interpretation of covering when not in use would be to do so during the Winter period, as I use a garden bench constantly through the Summer. I am very disappointed that they have not honoured the 5 year guarantee on this bench and that I will have to carry out a significant repair on it after less than 5 months outside.

The delivery appointment date was not respected and cancelled on the day of delivery without any explanation. Re-scheduling was almost impossible given the very few slots available and my own availability. When delivery was finally made, they were supposed to put the very large and heavy shelves in front of my entrance door, but they refused to do so because there are stairs going down to the entrance door. EXTREMELY BAD SERVICE!!!!

My girlfriend and I bought a cabinet from Tikamoon that cost us CHF1600 and we've had it for less than 6 months. Tikamoon claims that the cabinet is made from high quality materials that should last for generations. Our cabinet has not even lasted a year before developing 3 large cracks that run almost the full length of the cabinet (one on top, two along the left side). When we brought this to Tikamoon's attention it took them several weeks to even offer a solution but the solution they offered is insulting and completely unacceptable: either keep the cabinet and receive a voucher for CHF300 (valid for 6 months) or keep the cabinet and receive a partial refund of CHF150 (less than 10% of what we paid for the cabinet not even including shipping costs).
Tikamoon claims to offer high quality furniture from durable high quality material, this is obviously not the case here. The proposed resolution to an obvious material and/or construction defect is unacceptable and insulting. Tikamoon says that their furniture is meant to be passed down through generations but as my girlfriend observed it's unlikely this cabinet would survive moving even once.

Changed from a 1 star to a 5 and apologies to Tikamoon.

Excellent quality product, and great service.

I posted a very negative review because when I first received I reported for missing a part, and it was exchanged for a new one. But then I had the same issue with the new unit.

Turns out the missing part was in a small box in one of the drawers.

I KNOW this sounds really stupid, but I wanted to share my experience as I have seen other reviews complain of missing parts and would like to share in case they made the same mistake I made. The unit was a TV cabinet and only the legs needed attaching. When unpackaged, all we had was the main unit, and one set of 2 legs connected by a long bar the length of the unit. I checked all over and inside the drawers and all there was was a small cardboard box which I assumed contained the screws to attach the legs. I obviously did not expect the other set of legs to be in this small box seeing as it was such a large piece.

Turns out the other legs were not the same as the pair in the main packaging. They were individual legs and there was no long bar.

Yes, stupid of me. My partner also missed this entirely. I did send pictures of the items in the box to customer service so I assumed that they were in agreement that I was missing a piece.

Anyway 5 stars for my personal experience, cannot fault the cabinet at all.

I ordered a piece of furniture 2 weeks ago and so far delivery in the website is not even scheduled. An email sent last 10th of January was replied, and according tkt hat the furniture should be delivered in 9
I days, which was not the case.

Still waiting for news.

Bought a bookcase (£600) from tikamoon a few months ago and I still love it. Delivery charge was a bit hefty (think it was about £50) but overall I am still very happy.

I've just posted a negative review of another site and I realised that if Trustpilot is to be useful it needs reviews from people who have had a positive experience. I've made two orders from Tikamoon since mid-2023, the first for two bedside tables, the second for two chest-of-drawers, both for delivery in France. The goods matched their description and images, quality good, packaging and delivery good, no problems at all. Will use them again;

I ordered a cupboard and a table. Both furnitures came severely damaged. I sent them back, received a new furniture and again it was broken. I was so disappointed. The after sales service was very difficult to reach, no answer, at the end they offered meanly a 10 % discount on the furniture if I keep it. I had no other choice as the process took already months and I didn’t want to wait longer. Now 4 months later, I still haven’t received my money back.
There are tons of emails, I called so many times, no one is answering or there is always a new person as a contact that doesn’t know about the case. I spent a lot of money on something and now I have a broken furniture at home. Never again I will buy and I cannot recommend it to anyone!!!!

Bought a bamboo towel ladder and it is excellent - great value for money. Shipping was very fast.

Very long wait for delivery (several months), and additionaal delays. When the delivery is finally sent, the tracking link in the email does not work, so unknown arrival time. No weekend contact number to track delivery either. Very poor delivery service!

Poor manufacturing,

My order number was EHEM2OFEK for the Pavel - Hochkommode aus Akazi

It came with exposed nails and loose cabinets

We bought a wash basin from Tikamoon. We were told it would take a few weeks to deliver, no surprise to us living in Ireland. Anyway it didn't matter as we weren't in a hurry as the building work hadn't started then. When the product arrived in 2 separate boxes the base was fine but the basin was smashed to smithereens to our disappointment as it looked beautiful. My wife phoned Tikamoon straight away, she was told a replacement would be sent out. I was very apprehensive as the basin was pretty expensive and no fuss was being made about the replacement, we just needed to send photos of the broken basin. To my very pleasant surprise the basin arrived, the delivery guys stayed while I unwrapped it to make sure it too wasn't broken. The item was in tact. The basin has been installed almost a month now and it is a show stopper. It certainly looks worth the money and effort. Thank you Tikamoon for the product and your service, also a special thanks to the delivery guys who were very patient and helpful.

I ordered a console table, which took 10 weeks from payment to reach me (which is fine as was clearly stated when I chose to buy it). However the item arrived damaged and showed signs of poor craftsmanship. I put it down to perhaps the delivery company causing the damage in transit as the item was quite poorly packaged (suspicious as well, come to think of it) and emailed for a replacement. However the replacement also arrived damaged, and this time the craftmanship was clearly terrible - drawers did not fit properly, there was evidence of wood fillers in certain places, etc. Considering I paid £300 , I definitely did not expect such poor quality items. The only redeeming part of the whole situation was the customer service was prompt - I received responses within 24h, and the refund was also done immediately upon confirmation of return . I am not sure if Tikamoon has to review their quality checks, or if their items are just poorly made to begin with but passed off as higher end. Either way, it was a shame as the items on their website do look promising.

Ordered a coffee table that was so incredibly badly made it couldn't be assembled. It also had missing parts.

What made it even worse was that the box it came it smells like raw sewege. Couldn't be inside the house and even stank our garden. We asked to return the item but first time delivery guys didn't show up and second time we had to wait 2 weeks. This meant we had to keep the box which has an INSANELY bad smell.

The company offered me £30 store credit in compensation. Terrible service.

Never again.