TikTok 

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See what reviewers are saying

Rated 1 out of 5 stars

Tik tok will flag your account if you make left leaning comments. They will mark your account as spam and anything you comment will be hidden fro every user who isn't your friend.. Tik tok has fully... See more

Rated 1 out of 5 stars

How long does it take to look at a picture which you claim is a policy violation, which when a human looks at it you will realise it’s obviously not. Odd when tic toc on Trustpiot is currently under s... See more

Rated 1 out of 5 stars

My item got stolen after J&T courier service sent item at 3am midnight .. when I woke up next day 9am to go collect . The item missing . I have WhatsApp to courier service but no reply. When I submit... See more

Rated 2 out of 5 stars

They don't care at all when you contact their support team. My account with harmless edits was frozen, and support hasn't responded for a long time. People on TikTok say they'll never respond. and the... See more

Company details

  1. Software company
  2. Media company
  3. Social media agency

Information provided by various external sources

TikTok is the destination for short-form mobile videos. Our mission is to capture and present the world's creativity, knowledge, and precious life moments, directly from the mobile phone. TikTok enables everyone to be a creator, and encourages users to...


Contact info

  • West Georgia Street 1030, V6E 3M5, Vancouver, Canada

  • tiktok.com

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Arbitrary moderation and automated censorship

This appears to be a false positive by automated detection.
Image 1 shows a natural landscape/cave (a visual illusion).
The sticker is a frame featuring actor Louis de Funès from the film “La Grande Vadrouille” (1966) — a classic cinematic satire that mocks the Nazi regime rather than promoting it.
This content represents parody and cultural heritage, not hate speech or extremism.
I respectfully request a human review, as automated filters may not correctly interpret context and satire.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Great app

It is so fun to watch it feels like I was on TikTok for like 10 minutes but it was actually like 3 hours I love it

31 January 2026
Unprompted review
Rated 3 out of 5 stars

Sooo… TikTok shopping

Sooo… TikTok shopping? Honestly, it’s a bit of a mixed bag. The shopping side is chef’s kiss — easy to browse, loads of great deals, and I’ve definitely found some gems I didn’t even know I needed. My bank account is crying but my parcels are thriving.
BUT… let’s talk about the other side of things. If you ever need customer support or tech help? Good luck. There’s basically no one home. No live chat, no quick fixes, just you, your issue, and a silent void. It’s like shouting into a digital canyon. I created two accounts, and somehow have lost access to the other one...no help available.
And while we’re here — the content. Some of it is amazing, inspiring, hilarious… and then there’s the questionable stuff that somehow slips through. You’d think reporting it would be easy, but nope. The reporting options are hidden like a secret level in a video game, and half the time it feels like nothing happens anyway.
So yeah, TikTok shopping is fab… TikTok support? Not so much. If they ever sort that out, it’ll be unstoppable.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

My TikTok Experience

TikTok has been a fun way for me to discover new trends, music, and creative videos. I like how the app’s algorithm shows content that matches my interests, so it never gets boring. Sometimes I spend too much time scrolling, but I also learn a lot and get inspired by other creators.

31 January 2026
Unprompted review
Rated 1 out of 5 stars

Promote payment taken, no resolution or refund

I paid to use TikTok’s Promote feature, but the service did not work as expected.

Despite contacting support, the issue remains unresolved and no refund has been provided. Communication has been unclear and unhelpful, with no meaningful resolution offered.

Given that this is a paid feature, I expected basic accountability. Based on this experience, I would not use Promote again.

31 January 2026
Unprompted review
Rated 4 out of 5 stars

Customize to fit you

Very entertaining app and gets very local. I learn a lot about what’s happening in my city from TikTok and would be five stars if it wasn’t so addictive.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

TikTok is amazing

The unlimited videos and an awesome way to make you laugh, I think they are doing well because they created the best app for funny, entertaining videos

30 January 2026
Unprompted review
Rated 1 out of 5 stars

Absolute con as a seller I got…

Absolute con as a seller I got restricted before even knowing what I’ve done wrong. No one to actually talk to just bots. Complete failure to understand how to deal with ppl. My business has suffered tremendously because of this idiot platform. 💩

29 January 2026
Unprompted review
Rated 1 out of 5 stars

Bloody scammers

Bloody scammers, i paid $22 for a promotion that was supposed to hit 13k to 20k views, finished the day with 300 views and took all the $22, never run promotions on this scamming platform

27 January 2026
Unprompted review

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