TikTok 

This company’s rating is unavailable due to a breach of our guidelines.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

How long does it take to look at a picture which you claim is a policy violation, which when a human looks at it you will realise it’s obviously not. Odd when tic toc on Trustpiot is currently under s... See more

Rated 1 out of 5 stars

My item got stolen after J&T courier service sent item at 3am midnight .. when I woke up next day 9am to go collect . The item missing . I have WhatsApp to courier service but no reply. When I submit... See more

Rated 1 out of 5 stars

This ai remix thing will be the downfall of the app if its not gone soon. Tiktok never updated terms and conditions before adding ai remix so legally nobody consented to their face being put through A... See more

Rated 2 out of 5 stars

They don't care at all when you contact their support team. My account with harmless edits was frozen, and support hasn't responded for a long time. People on TikTok say they'll never respond. and the... See more

Company details

  1. Software company
  2. Media company
  3. Social media agency

Information provided by various external sources

TikTok is the destination for short-form mobile videos. Our mission is to capture and present the world's creativity, knowledge, and precious life moments, directly from the mobile phone. TikTok enables everyone to be a creator, and encourages users to...


Contact info

  • West Georgia Street 1030, V6E 3M5, Vancouver, Canada

  • tiktok.com

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst site for streamers.

I tried to open a live, but it asked me for approvement application so I did, and guess what. They denied my application for latterly no reason, I recommend to depend on Youtube because , there is no racism, no application, and no headache.

2 April 2026
Unprompted review
Rated 1 out of 5 stars

TikTok Worst Online Selling Site Complete Scam

Well no surprise this site has all 1 star ratings. It sucks, complete waste of time and money! Its a China based selling site where no one speaks English and no one has any common sense either. Complete scam of a site, lazy and incompetent morons working there only. I spoke to one and explained 3 orders i had i needed to return because either defective items or didnt even come close to matching what was in the ad! For example i got a pizza transport bag so my pizza isnt cold by the time i drive home. I got this flimsy piece of junk bag in the mail and besides being thin as paper, it wasnt even large enough to hold a large size pizza, since this was the only reason for purchase its now a useless item. I explained had your ad not lied i wouldhave never made purchase. You get no where trying to talk to someone in customer service. They dont make sense, an thats if you can even get a live person. In the end i called my credit card company and had to dispute all 3 charges. I used TT like a year ago and it was the same BS then too. i purchased hockey jerseys and i got cheap, counterfeit shirts with an imprint of team, etc, i dont think they even know what a patch is because i bought like 5 and all were garbage. When your on TT and you see these cool gadgets its hard not to want to buy but im telling you, resist it, everything they sell is garbage, all china made junk, not worth 10 cents! Usually their prices are low like 5 to 10 bucks but when you buy like 10 items, thats 100 bucks. If you spent 100 you will receive about 8 dollars total in value...the rest is a waste of money because its all junk fyi!

31 March 2026
Unprompted review
Rated 1 out of 5 stars

its very bad when you scroll through…

its very bad when you scroll through the lives and only see young lady's half naked doing nothing, now tiktok rules says this stuff is not allowed but reporting them tiktok system found no problems. tiktok is nothing but a live only fans pretty much. I've reported so many users and they are still on live half naked dancing around. I know twitch and other platforms wouldn't allow this stuff and worse is young kids use tiktok and this is the stuff you find

29 March 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a bundle of 3 BetterYou…

I ordered a bundle of 3 BetterYou supplements. Only received 2 of the items. So one missing, one didn’t spray one squashed. The products also had different dosage, causing absorption issues, bowel. They refused refund. Prevented appeal, wouldn’t supply email. Wouldn’t check weight of package sent V weight had all 4 been submitted ! I’m 77 not tech savvy but know how to load photo to email! Refused me!

26 March 2026
Unprompted review
Rated 1 out of 5 stars

TikTok sucks

TikTok sucks. They’re literally lying about their reviews and they’ll allow one person to post questionable things, but yet not the other. It seems like they are very picky and choosy about things and they’ll allow all this misinformation about health on their platform but when it comes to me, expressing my opinion and controversy potential controversy about the Epstein files, they constantly take down the video I straight up, saw corn as an ad, and they let that buy, but not me sharing a video that I say is controversy and I say in the disclaimer before I even start the video that it’s my opinion they still take it down for misinformation

29 March 2026
Unprompted review
Rated 1 out of 5 stars

The decision is against their own return and refund policy

I had a very disappointing experience as a seller on TikTok Shop.

Order ID: 576864524049291462

I sold a suit in brand new condition and clearly showed it in my live video before dispatch. The buyer initially requested a return due to size issues, not damage. However, the case was later changed to claim the item was damaged, without any valid proof from the buyer.

The item was returned in a used condition, with clear signs such as tag handling, fabric damage, fading, and a strong chemical smell indicating washing or dry cleaning. I rejected the return on the same day and provided full evidence, including images and video proof.

Despite this, TikTok approved the refund without proper investigation, even though the buyer did not provide any supporting evidence and admitted opening the packaging. This is against the policy that items must be returned in original condition and packaging.

This resulted in a financial loss of £130.99 for me as a seller. It is very concerning that sellers are not protected under such circumstances, and decisions are made inconsistently.

I hope TikTok reviews its policies and provides fair protection to sellers to prevent misuse of the system.

12 March 2026
Unprompted review
Rated 1 out of 5 stars

5 years of loyalty ignored: $778 earnings frozen for a year

I have been a dedicated TikTok creator since 2021. For over a year now, my earnings of $778 have been frozen due to a 'stuck' identity verification. I have submitted all my legal documents multiple times, but I keep getting automated rejections without any explanation. Support only sends bot replies telling me to go back to the app, where the cycle repeats. I am a real person, a long-term creator, and I am simply asking for a manual review of my documents to access my hard-earned funds. Please help me resolve this after a year of waiting. Account active since 2021

22 March 2026
Unprompted review
Rated 1 out of 5 stars

TikTok has censored and banned all of…

TikTok has censored and banned all of my pages for no reason none of the reasons given actually aligned with the community guidelines , they would flag posts that are available on other pages then when I appeal they would say they restored it but never restore my posts they keep banning my pages but I’ve done nothing wrong according their own community guidelines, the whole system is operated and run by AI SO ITS FUTILE WASTING YOUR TIME ON THE APP

21 March 2026
Unprompted review
Rated 1 out of 5 stars

Don't waste you time getting followers

started a tiktok posted over 200 videos, posted a picture a few times got removed by auto edit, i appeal always get restored, i post one particular picture
30 times, removed by auto again, appeal always restored until last time they permanently banned my account 5,500 followers, 200+ videos, 6 months work, they don't even want to talk about it, auto edit runs the show, live people don't even see, don't waste your time on trying to build up followers, they can just delete your account on an error and they don't care, an innocent picture or statement can get flagged by mistake and they permanently ban your account, and it will happen, for sure

11 March 2026
Unprompted review
Rated 1 out of 5 stars

TRASH THE APP AND ITS OWNERS

This app is completely disgusting and egregious. Even with never having any violations or suspensions, they to continue to block my comments, messages, and posts (even with music from their library) while also saying that the things I report that are clearly in violation are not. This app and its owners are content in protecting abusers, pedophiles, racism, sexual influencers, and rapists while tearing down others. Even going so far as allowing parents to post their children's private moments for attention. I hate this app and would not be opposed to it being sold to someone else or completely obliterated for the sake of saving SOME of humanity. We were never supposed to have access to this much stupidity let alone give them this much control. Please believe every dog has its day and karma never misses. Like Katt said, all will be revealed. I wish you what you deserve.

17 March 2026
Unprompted review
Rated 1 out of 5 stars

Out of order experience from TikTok

Just received my first warning from TikTok over a comment I made about what should happen to monsters who hurt children, I said they should get the electric chair so the last thing they feel is a lot of pain before dying. They told me this was under the bullying and harassment category. You have got to be kidding me. I was only stating fact and I think a high percentage of people would agree with me. Is TikTok on the side of these monsters?

Also, in May last year, it was the anniversary of when sitcom 3rd Rock From The Sun came to an end and when I made a post about it, putting each of the characters names down as a hashtag, including the nickname for Richard, second name -Solomon, I received a violation saying it might be a link to inappropriate content (it’s the name of one of the characters in the show), yet someone random member sent me a message telling me to f- off and not to contact them again, considering there was no contact from me in the first place. I reported the message and TikTok actually found no violation in it, which is a joke.

It’s like they’re supporting offensive content and you’ve got to watch what you say even though it’s nowhere near close to half the shocking things people put on the platform. Yet, I’m the one with a first warning added to my account. You need to rethink some priorities TikTok! This is out of order!

16 March 2026
Unprompted review
Rated 1 out of 5 stars

Tiktok promotes Scams

Tiktok promotes Scams. Have proof of over 30+ scams .Reported and I got banned for reporting the scam artist on live. To the point its every other scroll.. At this point a child would be a better filter..

16 March 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look