Tileflair Reviews 1,662

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 307 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and friendly demeanor, making the selection process smooth and enjoyable. The product quality is frequently highlighted, with many consumers expressing satisfaction with the tiles and their appearance. The service, including efficient delivery and excellent customer support, also receives high marks from people. Reviewers often mention the quick and reliable delivery service, noting that products arrive as expected. The customer service team is commended for their superb communication and willingness to go above and beyond to assist with inquiries and resolve any issues, such as damaged tiles or delivery arrangements.

What people talk about most

Staff

Consumers consistently express high satisfaction with the staff, describing them as helpful, efficient, and... See more

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the high quality of... See more

Service

Customers had positive experiences with service, consistently praising the helpfulness and efficiency of the... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick and... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting exceptional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy order and delivery. Great choice. A few tiles were damaged and they were replaced within 24 hours- all very easily done via email with Aaron from customer services. Aaron also arranged a speedy r... See more

Company replied

Rated 5 out of 5 stars

Recently purchased tiles from the Reading branch for our downstairs loo. Great selection of tiles and the staff were helpful throughout the process, giving guidance and advice where needed, and w... See more

Company replied

Rated 5 out of 5 stars

I needed these gorgeous tiles (BTW NO other company seemed to have just exactly what I was looking for) in a hurry so rang Tileflair and spoke with Aaron. Helpful, efficient and genuinely committed to... See more

Company replied

Rated 5 out of 5 stars

Have used Tile Flair since they first opened their doors As a trader have. always been warmly greeted when requiring materials or advice on specific issues regarding tiles and adhesives . They are... See more

Company replied


Company details

  1. #5 of 26 best companies in Tile Shop
  2. #3 of 4 best companies in Ceramics wholesaler
  3. #48 of 206 best companies in Decoration and Interior Design Store
  4. #16 of 82 best companies in Flooring Shop
  5. #69 of 244 best companies in Home improvement shop

Written by the company

At Tileflair, we’re more than just a tile shop — we’re passionate tile specialists who love helping customers bring their spaces to life. Whether you're searching for bathroom tiles, kitchen tiles, outdoor paving, or something truly unique, we offer a wide range of styles, finishes and formats to suit every project. As trusted tile suppliers, we pride ourselves on expert advice, friendly service and a commitment to quality. Our knowledgeable teams are here to guide you — from choosing the right materials and grout to offering practical tips on installation and design. We don’t just sell tiles; we help you create something beautiful. With thousands of products available to order online or from one of our tile showrooms across the South of England, and free tile samples to help you decide, we make it easy to explore your options. Whether you're a homeowner, tradesperson, or designer, Tileflair is your reliable partner for tiles that inspire. Visit one of our tile stores or shop online today — and let’s turn your ideas into reality.

Tileflair, Create Something Beautiful

Written by the company

We're committed to offering excellent customer service
Our helpful, knowledgeable and interested staff will guide you step by step, so you make the right tiling decisions. Create something beautiful with Tileflair.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The staff at the Warmley branch are…

The staff at the Warmley branch are always so knowledgable and keen to provide a great service. The new store looks bright and inviting too.

29 September 2025
Unprompted review
Tileflair logo

Reply from Tileflair

Thank you, Steve! We’re thrilled you’re enjoying the new Warmley store and that the team’s knowledge and service continue to impress. Your feedback means a lot to us!

Rated 5 out of 5 stars

I would go there again .the sale …

I would go there again .the sale people are great and very helpful

29 September 2025
Unprompted review
Tileflair logo

Reply from Tileflair

Thanks so much, Keith! We’re delighted to hear our sales team made your visit a positive one. Friendly, helpful service is what we aim for and we’d love to welcome you back again.

Rated 5 out of 5 stars

Great staff

Great staff in Swindon

29 September 2025
Unprompted review
Tileflair logo

Reply from Tileflair

Thanks for the review, Matthew! The Swindon team will be thrilled to hear their service stood out. We’re always here to help and we appreciate your support.

Rated 5 out of 5 stars

Was made to feel really welcome!!

Was made to feel really welcome at your new branch in Warmly. Mark helped us out by spending quality time with us to find out exactly what we needed and gave us 5 star service.

27 September 2025
Unprompted review
Tileflair logo

Reply from Tileflair

Thank you, Jessica! We’re so pleased Mark made you feel welcome and took the time to understand your needs. That kind of personalised service is what we love to deliver and we really appreciate your 5-star feedback.

Rated 5 out of 5 stars

Warmley store

Warmley store was lovely and helped me find the tile I was looking for

23 September 2025
Unprompted review
Tileflair logo

Reply from Tileflair

Thanks so much, Ricardo! We’re glad the Warmley store helped you find exactly what you were looking for. It’s always a pleasure to support your tile search and we hope the results look fantastic!

Rated 5 out of 5 stars

Superb service and help from the…

Superb service and help from the Warmley branch - highly recommend

27 September 2025
Unprompted review
Tileflair logo

Reply from Tileflair

Hi Mark, thank you! We’re thrilled to hear the Warmley team provided superb service and support. Your recommendation is greatly appreciated and we’re always here to help with your next project.

Rated 5 out of 5 stars

Always use this branch great products…

Always use this branch great products and great staff always very helpful
Can’t recommend enough
Martin

29 September 2025
Unprompted review
Tileflair logo

Reply from Tileflair

Thanks for your continued support, Martin! We’re proud to hear the Swindon branch consistently delivers great products and helpful service. Your recommendation means a lot to the team.

Rated 5 out of 5 stars

They were very helpful and patient when…

They were very helpful and patient when I was picking out tiles for my new bathroom. Warmley Tileflair

26 September 2025
Unprompted review
Tileflair logo

Reply from Tileflair

Hi Sam, thank you for the lovely review! We’re so pleased the Warmley team could offer patient, helpful support while you chose your bathroom tiles. It’s always a pleasure to help bring your ideas to life.

Rated 5 out of 5 stars

In the swindon branch the staff are…

In the swindon branch the staff are friendly and we're rally helpful when picking tiles for our bathroom would definitely use again.

29 September 2025
Unprompted review
Tileflair logo

Reply from Tileflair

Hi Whitney, thanks so much for your kind words! We’re delighted the Swindon team could help make your bathroom tile selection smooth and enjoyable. We’d love to welcome you back again soon!

Rated 5 out of 5 stars

Great service- Warmley team very helpful

Great service- Warmley team very helpful

28 September 2025
Unprompted review
Tileflair logo

Reply from Tileflair

Thank you for the kind words Mat! We’re so pleased the Warmley team delivered great service and helpful support. It means a lot to know your experience was a positive one.

Rated 5 out of 5 stars

I throughly enjoyed my visit to the…

I throughly enjoyed my visit to the Warmley branch yesterday. A nice friendly welcome and ery knowledgeable staff to hand to answer all of my questions. Thank you for all your help, happy to recommend to others!

27 September 2025
Unprompted review
Tileflair logo

Reply from Tileflair

Hi Trish, thanks for the fantastic feedback! We’re delighted your visit to Warmley was welcoming and informative. It’s great to hear our team answered all your questions and we really appreciate the recommendation!

Rated 5 out of 5 stars

Extremely helpful and happy to answer…

Extremely helpful and happy to answer technical queries. Also good value for money compared to other merchants

27 September 2025
Unprompted review
Tileflair logo

Reply from Tileflair

Thank you! We’re so pleased our team could help with your technical queries and offer great value. Whether it’s advice or product selection, we’re always here to make things easier.

Rated 5 out of 5 stars

Warmley store

Warmley store. Excellent, we always use this shop (for our house projects) as they have what we need and good quality products unlike the usual B and Q

27 September 2025
Unprompted review
Tileflair logo

Reply from Tileflair

Hi Howard, thank you for your continued support! We’re proud to be your first choice for your tile projects, and it’s great to hear our quality and range consistently deliver. Warmley will be thrilled with your feedback!

Rated 5 out of 5 stars

Warmley branch

Warmley branch, Corey was very helpful

27 September 2025
Unprompted review
Tileflair logo

Reply from Tileflair

Thanks for the kind words, Maja! Corey will be delighted to hear his help made a difference. We’re always happy to support your tile choices and we really appreciate the feedback.

Rated 5 out of 5 stars

Loving the new showroom in Warmley

Loving the new showroom in Warmley , a great selection of tiles on display and the staff are really helpful and knowledgeable I will be back again

27 September 2025
Unprompted review
Tileflair logo

Reply from Tileflair

Thank you! We’re thrilled you’re loving the new Warmley showroom. It’s great to hear the tile selection and staff support made a strong impression and we’ll be ready to welcome you back anytime!

Rated 5 out of 5 stars

Helpful and knowledgeable staff with…

Helpful and knowledgeable staff with good attitude.
Quality tiles...Defo not the same as DIY stores.... surprisingly good value as well.
Very Helpful especially when the wife changed her mind 😳,they swapped with new choice with little fuss.

22 September 2025
Unprompted review
Tileflair logo

Reply from Tileflair

Hi Gerry, thanks so much for the brilliant review! We're glad our team could offer helpful, knowledgeable services and make that last minute tile swap smooth and stress free. It's great to hear the quality and value stood out too!

Rated 5 out of 5 stars

The staff at the warmly branch are so…

The staff at the warmly branch are so helpful. I talked to Corey and he helped me pick some options for my home.

25 September 2025
Unprompted review
Tileflair logo

Reply from Tileflair

Hi Sherry, thanks so much for your kind review! Corey and the Warmley team will be thrilled to know their advice helped you find the right options for your home. We’re always happy to help!

Rated 5 out of 5 stars

Excellent service and assistance

Visited twice this month and on each occasion the service has been excellent. The company has a great selection and assists well to match products with your own tiles or those purchased. The showroom has some great displays and prices for anyone contemplating a room makeover!

23 September 2025
Unprompted review
Tileflair logo

Reply from Tileflair

Thank you for the great review Adrian! We’re so pleased both visits were met with excellent service and helpful advice. It’s lovely to hear our displays and product range helped inspire your makeover plans!

Rated 5 out of 5 stars

The staff at Tileflair were very…

The staff at Tileflair were very knowledgeable and helpful, which made shopping with you a very easy and enjoyable experience. All the staff (Andrew, Anthony, Will, Aaron and Riaan) were brilliant, especially Riaan who helped us the most. Tileflair Exeter are great.

4 September 2025
Unprompted review
Tileflair logo

Reply from Tileflair

Hi Tracey, thanks so much for your lovely feedback! We’re thrilled the Exeter team, especially Riaan, made your shopping experience smooth and enjoyable. We’ll be sure to pass on your kind words to everyone mentioned!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look