Alisson looked after us during our selections, and we felt well supported in making decisions. They had metal swatches matching the finishes we’re using in our bathrooms, along with timber samples for... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tilemall has a great range of great quality tiles, beautiful designs. Very helpful staff, friendly and knowledgeable, they really looked after me. Order was ready quickly, will definitely be back aga... See more
Company replied
Paul was exceptional to deal with. He made choosing bathroom tiles etc. effortless, simple, and enjoyable. Tile Mall also has an extensive selection, which made it easy to find exactly what we were lo... See more
Company replied
Great range of tiles with comparatively chaeper prices than other big retailers. Vanities, taps and flooring upstairs with a good range. Friendly and helpful staff who applied a 50% discount on a tile... See more
Company replied
Company details
Written by the company
Australia online tile store🥇 Fast delivery national wide 🚚 5 samples for $15, 100% refunded with next purchase!!! / Tile / Design / Life /
Contact info
4-10 Fisher St, 2128, Silverwater, Australia
- (02) 7804 4588
- sales@tilemall.com.au
- tilemall.com.au
4.7
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service — very friendly and the work was done really well.
I’m very pleased
7 November 2025
Reply from Tilemall Pty Ltd
Dear customer,
Thank you so much! 😊 We’re really glad to hear you’re happy with the service and the results. It means a lot to us! If you ever need anything else, we’ll be happy to help again
Best
Brook
Service was great they go outside they…
Service was great they go outside they way to help doesn't matter how big the order is
Surly I highly recommend them to anyone
23 October 2025
Reply from Tilemall Pty Ltd
Dear customer,
Thank you so much for your lovely feedback! We’re really happy to hear you felt looked after. We truly appreciate the recommendation 🙏 If you need anything else, just let us know.
Kind regards
Brook
Exceptional Service
We live in a small SA regional community. Our experience of Tilemall was exceptional. Online shopping product displays and the purchase process were a breeze. Samples available also were a bonus, given it was impossible for us to see the actual product, in store. Our tiles were as we expected, well packed and arrived in a timely manner, despite the distance it travelled for delivery to our home.
29 October 2025
Reply from Tilemall Pty Ltd
Hi Deborah,
Thank you so much for sharing this 🤍
We know it’s not always easy when you can’t see the tiles in person — so we’re very happy the online photos and samples helped you decide. Great to hear everything arrived safely and on time despite the distance 👏
If you ever need more tiles or advice on matching products, just reach out.
Kind regards
Brook
It was easy your photos where clear aI…
It was easy your photos where clear aI cannot wait to see your sample
5 November 2025
Reply from Tilemall Pty Ltd
Hi Melinda，
Thank you! We’re so happy the photos were clear for you. We’ll get the sample out to you as soon as it arrives.
Warm regards
Brook
Quality customer service
I spoke with Paul at trademall on the phone seeing a particular product for pickup. The item wasn't available as I thought it would be when I went to the store. This was because I didn't order online early enough. Paul went out of his way to support me and help me get the item as soon as possible. Great customer service.
2 November 2025
Unprompted review
Reply from Tilemall Pty Ltd
Dear customer,
Thank you for taking the time to leave this review 🙌
We’re really glad Paul was able to help and get things sorted for you.
If you need anything else or another pickup, just let us know!
Kind regards
Brook
Great all round...
Great service. So accomodating and fast service and great products nd prices
5 November 2025
Reply from Tilemall Pty Ltd
Dear customer,
Thank you so much for your lovely feedback! 🥰 We’re really happy to hear you were pleased with the service and products. If you need anything else or have another project coming up, just let us know!
Best
Brook
A difficult decision made easier
The guys at TileMall were really helpful and patient. I got what I was after at a good price and can happily recommend them to others. Seamless experience.
1 November 2025
Reply from Tilemall Pty Ltd
Hi Olga,
Thank you so much for the lovely review! We’re glad our team could help and that you found what you needed at a good price. Really appreciate the recommendation.
Best regards
Brook
I'd use them again
Good product range available. Easy ordering. Dispatch and delivery were a not fast but OK.
25 September 2025
Reply from Tilemall Pty Ltd
Hi David,
Thank you for your honest feedback! We’re happy to hear you found our range and ordering process easy. We understand delivery speed is important and will keep working with our couriers to make it faster next time. Really appreciate your support and hope to serve you again soon!
Best regards
Brook
Amazing colour and quality
Good delivery, no breaks and the most beautiful coloured and quality tiles ever. Look fantastic. Thank you
25 September 2025
Reply from Tilemall Pty Ltd
Hi Karen,
Thank you so much for the lovely review! We’re thrilled your tiles arrived safely with no breaks and that you love the colour and quality. They’ll look amazing in your space. If you have photos, we’d love to see them—and if you need anything else, we’re here to help!
Kind regards
Brook
Reply from Tilemall Pty Ltd
Dear customer,
Thank you so much for your kind words! We really appreciate your feedback and are so glad to hear you were happy with our communication and service. It was a pleasure helping you — hope to assist again on your next project!
Best regards
Brook
Couldn’t find these tiles anywhere else…
Couldn’t find these tiles anywhere else to finish a job. Found them at tile mall ordered online picked up the next day. People were great and quick to get me the order. Will definitely buy from tile mall again
28 October 2025
Reply from Tilemall Pty Ltd
Hi Kentwell,
Thank you so much for the wonderful feedback! We’re glad we had the tiles you needed and could get your order ready for next-day pick up. Our team loved helping out. If you ever need anything else ,just let us know. We look forward to seeing you again at Tilemall!
Kind regards
Brook
Exceptional customer service
Alisson looked after us during our selections, and we felt well supported in making decisions. They had metal swatches matching the finishes we’re using in our bathrooms, along with timber samples for the vanity, which made the choosing process easy. The shop had a calm, well-lit ambience, with tiles neatly organised and clearly labelled (including our samples). Our tiles arrived at the depot within a few days, and pickup was quick and simple. Highly recommend!
15 October 2025
Reply from Tilemall Pty Ltd
Hi Eduardo,
Thank you so much for the generous review! We’re thrilled Alison could support your selections and that the metal swatches and timber samples made decisions easier. Great to hear the showroom layout and labelling helped—and that depot pickup was quick and simple. We appreciate the recommendation, and we’re here if you need grout/trim matching, aftercare tips, or help on your next project.
Kind regards
Brook
Fast and efficient service
Easily ordered an extra box of tiles online after we miscalculated how many we needed for a project, and were able to collect from the warehouse shortly afterwards. Excellent service. Very easy website
28 October 2025
Reply from Tilemall Pty Ltd
Hi Salbroad,
Awesome to hear click-and-collect worked smoothly—thanks for the website shout-out!
Kind regards
Brook
Good quality with exquisite tile patterns.
10 October 2025
Reply from Tilemall Pty Ltd
Hi Henry,
Appreciate the kind words—glad the designs hit the mark.
Warm regards
Brook
Alison is responsive and great to work…
Alison is responsive and great to work with :) Looking forward to continuing work with Tilemall
22 September 2025
Reply from Tilemall Pty Ltd
Hi Jenny,
Thanks so much for the kind words! We’ll pass this on to Alison. Looking forward to working with you again.
Kind regards
Brook
Reply from Tilemall Pty Ltd
Hi Mohamed,
Thanks for the review—glad the product’s good. Sorry delivery was a little difficult; we’ll make the next delivery smoother for you for sure.
Kind regards
Brook
Excellent order process let down a bit by freight
Ordering process is smooth but the delivery timeframe is long than usual. It would be a 5 star if can use faster Freight
23 October 2025
Reply from Tilemall Pty Ltd
Hi Gavin ,
Thanks for the feedback! Glad the ordering was smooth—sorry the delivery took longer than usual.
Kind regards
Brook
good service
20 October 2025
Reply from Tilemall Pty Ltd
Hi Susan,
Thank you! We’re glad you had a great experience—here whenever you need us.
Kind regards
Brook
In our recent experience, a good place to buy tiles
Good products, good prices, knowledgeable, helpful and friendly staff. Most recent purchase online - seamless.
20 October 2025
Reply from Tilemall Pty Ltd
Hi Mark,
Thank you for the wonderful review! We’re thrilled you found our prices fair, our team helpful and knowledgeable, and your online purchase seamless. If you need any advice or samples for the next project, we’re here to help. We’d love to see photos of the finished space!
Kind regards
Brook
Tilemall were efficient in supplying…
Tilemall were efficient in supplying the tiles. They were very easy to talk to and helpful for any questions I had. I was a little confused about the “volume” of tiles ordered, from the website, but they were able to resolve that issue.
Great products, great service & support!
10 September 2025
Reply from Tilemall Pty Ltd
Hi Levi,
Thanks so much for the review! Glad we could help and that you’re happy with the tiles. Sorry for the confusion around “volume”. If you ever need help with m² vs boxes or wastage, just shout and we’ll work it out for you.
Kind regards
Brook
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