ROCCIA Reviews 

Just been to Roccia Preston wow stunning showroom! I had the pleasure of meeting and being served by Ishy who is a credit to the company he is so knowledgeable and polite and helpful and absolutely no pressure unlike other showrooms I have recently visited who only want your money well done Ishy it was a pleasure meeting you forget the others Roccia are the best bar none

Had a fantastic experience in ROCCIA. They have an amazing selection, so much to choose from, you really are spoilt for choice. We worked with Ishy to find the perfect tiles for our garden project, the price was really competitive, and in fact, cheaper than some online stores we had looked at. Looking forward to taking delivery soon and getting the project started!

Once again fabulous service from Shiraz at Roccia today. Very welcoming & hospitable as usual. One stop swift service. Customer service on point. My go to place for tiles & bathrooms. Excellent!

Purchased some floor tiles from Roccia from Ishy who was very helpful and supportive. A great experience from start to finish! Thanks Ishy, we love the tiles and will be back soon.
Sobia

Roccia Preston has a beautiful showroom and tiles to match every budget. Its a vast space with plenty to look through but help is always at hand. The customer service i recieved was brilliant...i told them what i was looking for and they showed me various different styles/patterns etc inc the clearance section so its not just showing you the most expensive. They give you time and a personalised service. Very helpful. Would definetely recommend.

Visited the store in Preston with my daughter to look at tiles for a refurb of my en-suite. So much choice and so much help on hand. Ishy was able to assist with any questions and offer advice on the products available. He made what started off as a chore into a really pleasant experience. Would definitely recommend them to anyone. Thanks a lot Ishy.

Great service, excellent choice of tiles, extremely helpful, nothing too much trouble.

Great service and amazing choice of stylish tiles... our go-to tile place!

Roccia have taken 12 months to install a kitchen for me and it’s still not complete.

We have spent over £50k at Roccia and the kitchen department have been nothing but shambles.

They initially lied to get the sale on parts of the kitchen and once ready for install I have learnt that many things are not as what was promised at point of sale.

They lie to cover their tracks and feel they are above consumer law. I will post daily what my issues have been so please keep reading.

They have been trying to sort remedials out for me for 12months.

I am currently having to speak to legal to get my kitchen sorted.

I am also speaking to press. Do not buy from Roccia!!

Whilst the customer service from Anis was first class. The choice of tiles here is very extensive. I am afraid the tiles purchased shattered 1 in five which meant 2 additional visits to the showroom then down to the warehouse. I was informed there hadn’t been other complaints but even though my tiler has state of the art equipment they were extremely difficult to deal with. I maybe being over sensitive but when I raised the issue with Shiraz I got the impression he wasn’t keen with my raising this. That being said I was told that my issues would be reported to the company. Would I use them again yes but I wouldn’t choose this particular tile Acro Sky again.

Great service, polite, helpful and professional staff, great product and prices.

Amazing tiles and customer service! Was let down last minute by another company so ordered direct through Shiraz at Roccia. He sourced the tile and had it delivered that week. A few tiles were damaged in transit and Shiraz and the team had replacements sent out the next day! Mid job we came across another problem and the team reassured me they could send more tiles sooner than the estimated delivery time available, which they did after I had an absolute meltdown, couldn’t appreciate the help more! We couldn’t be more impressed with their tiles, worth every penny but even more how much the staff want to help. We even had to return some and Shiraz made this possible, no problems whatsoever. Will be buying tiles for our future projects from here definitely! Thank you Shiraz at the Preston store and all the staff who helped with every call and email, they really are amazing!

I needed to obtain additional tiles and the Bolton branch of Roccia, in particular Gillian was a fantastic help. Everything she said she would do to get the tiles in quick time to keeping me updated about the delivery was fantastic- many thanks Gillian - great customer service

I had a leaking tap and got it replaced by a great member of staff called Benita Zinevic. Thank you Benita for all your help and support resolving my issue.

Great choice of tiles and superb customer service. Recently bought tiles for the outside patio and the porcelain tiles were described as non-slip and they really are! Excess tiles were refunded without quibble by Rahul.

Excellent service by Benita and very affordable bathrooms 10 out of 10

Amazing experience with Roccia Preston, Kitchen/bathroom/tiles/underfloor heating all purchased from here.

Outstanding range of items on display.

Thanks to James & Firdos on kitchen for supplying our kitchen.

Mark & Bernita on Bathrooms excellent service.

And a thank you to Anis/Shiraz and Management for taking care of us and sourcing out the finest designs as requested.

All the best

Where to start .. We have previously purchased both floor and tiles from this company many, many times over the years .. our first purchase was from it's humble beginnings on Manchester Road and more recently the outstanding showroom on Queen Street. The customer service & products are just outstanding. From walking into the showroom, it doesn't matter if you are spending a few pounds or thousands, you are made to feel welcome and a valued customer. Nothing is too much trouble, Ishy kindy dealt with our sale and from placing our order and delivery today the process has been flawless. The sales, admin and delivery process has been outstanding. We were kept upto date constantly and they pulled out all the stops to get our delivery to us. All the staff were a truly amazing and we would recommend this company a hundred times over. Thank you so very much.

Once again fantastic service. Irfan like always was excellent with his customer service and dealt with us respectfully.

We have visited the showroom a few times and all the sales people know their trade. Maz dealt with us and gave us excellent advice and service. We are very happy with our choices, therefore we will be returning when we do our other projects.