Where do I start.... the shop alone is amazing.. a huge selection of tiles (some of which are a work of art in themselves).... The assistant was very helpful - nothing too much trouble and called me t... See more
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Kate Campbell who helped me has been absolutely amazing. Delivery was on time as promised and Kate followed up to check how the project was going.
Excellent choice of tiles and great customer service across the store. We have visited Roccia many times and Shiraz is always extremely helpful & patient! The combination of Shiraz’s advice & the cho... See more
Company replied
Whilst the customer service from Anis was first class. The choice of tiles here is very extensive. I am afraid the tiles purchased shattered 1 in five which meant 2 additional visits to the showroom... See more
Company replied
Company details
- Tile Shop
- also in
- Bathroom Renovator
- Flooring contractor
- Home improvement shop
- Interior designer
- Kitchen supply shop
Written by the company
Be Creatively Unique with Roccia, the UK’s largest independent tile, bathroom, and kitchen showroom. With over 44,000 square feet of show space, the Roccia Design Centre has everything needed for home renovations all under one roof, now including home automation, bespoke windows and doors and a luxury furniture department. Also, displaying the most comprehensive range of tile brands in all of Europe! Established in 1994 on the core values of ‘Family, Excellence and Inspiration’. Roccia offer a first-class bespoke service, from initial design consultations with our award-winning designers, right through to final home installations. Supplying everyone from individual customers, commercial businesses, developers, and even traders.
Contact info
Mercedes-Benz House, Queen St,, PR1 4HH, Preston, United Kingdom
- 01772 965946
- hello@roccia.com
- tilemart.co.uk
4.2
Great
218 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 24 hours
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Came all the way from Bolton to have a…
Came all the way from Bolton to have a look at kitchens and bathrooms, we asked a member of staff in the kitchens department downstairs that we’ve seen a kitchen in Wren and was wondering if they could draw it up for us and give a price. He straight away said “we are double price as we are high end, he asked how much we got quoted and he said well double it that’s our price. We are high end and you’re looking at lower end” me and my family felt humiliated and just walked out, very disappointed as would have atleast expected him to have a look at the kitchen we got quoted, see if there’s anything he can provide our even similar. Not how customers should be spoken to.
1 May 2023
Unprompted review
Reply from ROCCIA
Thank you for taking the time to leave us a review. We are sorry to hear about your experience with one of our staff members in the kitchens department. We pride ourselves on providing exceptional customer service, and we apologise for any inconvenience or discomfort caused during your visit.
We would like to assure you that our kitchen manager, Nigel, would be happy to speak with you personally to discuss your concerns and work towards a resolution. He is eager to learn more about your experience and address any issues you may have encountered. You can reach him on his direct mobile 07845 872 500.
We want to clarify that we are a competitive retailer that offers a range of products and services to suit different budgets and project requirements. We are committed to providing our customers with the best possible value for their money, regardless of their project budget.
Again, we apologise for any inconvenience and hope that we can earn your trust again. This is an isolated incident and does not represent ROCCIA’s values as you can see from the number of 5* reviews we regularly receive.
Top Quality products and services
I ordered tiles for my bathroom and kitchen and was blessed to find Irfan from ROCCIA Preston who was freindly, knowledgable, patient and provided great customer service. I would reccomend Roccia to anyone who wants ideas, designs, advice and tiles. The whole process was easy and stress free.
30 March 2023
Unprompted review
Reply from ROCCIA
Hi Lukman, thank you for the great review and recommendation. I'm glad the customer service you received was great. I'll pass your feedback on to Irfan, he'll be happy to hear about the service you received. I'll We look forward to seeing you again in the future. 😊 - Liz
Amazing service from Shiraz
Amazing service from Shiraz. Gave us a lot of his time as we were unsure of what tiles to go for.
Made sure we were well looked after and was very hospitable which is rare nowadays.
Thank you!!!
19 March 2023
Unprompted review
Reply from ROCCIA
Hi Safiya, thank you for the amazing 5-star review. I'm glad the customer service you received was amazing. I'll pass your feedback on to Shiraz, he'll be happy to hear about the service you received. I'll We look forward to seeing you again in the future. 😊 - Liz
Absolutley fantastic experience
Absolutley fantastic experience. Ash you were amazing! So knowledgeable and experienced. Thank you x
1 February 2023
Unprompted review
Reply from ROCCIA
Hi Lou, thank you for the amazing review. I'll pass your feedback on to Ash, he'll be happy to hear about the service you received. We look forward to seeing you again in the future. 😊 - Liz
I have been served by Ishy at each…
I have been served by Ishy at each visit to Roccia Preston. Excellent customer service and he always gets me the very best deal.
7 January 2023
Unprompted review
Reply from ROCCIA
Hi Linda, thank you for the amazing review. I'll pass your feedback on to Ishy, he'll be happy to hear about the service you received. We look forward to seeing you again in the future. 😊 - Liz
Just been to Roccia tiles in Bolton.and…
Just been to Roccia tiles in Bolton.and was served by the most amazing sales person Michael as was all the other staff.can't recommend them enough.friendly helpful and certainly went that extra Mike to help us.Thank you
4 January 2023
Unprompted review
Reply from ROCCIA
Hi Doreen, thank you for the lovely 5-star review and recommendation. I'm glad your visit to our Bolton showroom was great. I'll pass your feedback on to Michael, he'll be happy to hear about your visit. We look forward to seeing you again in the future. 😊 - Liz
Fabulous showroom
Fabulous showroom. All the staff are welcoming and extremely helpful. On my first visit they were about to close but stayed open to allow me to browse and they still took the time to give me advice. I remember Ishy and Ashif in particular, but I have to say, all the staff are lovely.
13 November 2022
Unprompted review
Reply from ROCCIA
Hi Pamela, thank you for the amazing review. I'm glad your first visit was great. I'll pass your feedback on to the team, they'll be happy to hear about your visit. We look forward to seeing you again in the future. 😊 - Liz
Beautiful tiles
Beautiful tiles! I’ve been using Roccia for 3 years now and their tiles have produced the most beautiful bathrooms on my renovations and my own self build. Erfan was great organising the tiles for my self build and helping me make a decision on tiles. Couldn’t be happier with the end result
1 January 2022
Unprompted review
Reply from ROCCIA
Hi Abbi, thank you for the amazing review. I'll pass your feedback on to Irfan, he'll be happy to hear about your experience. We look forward to seeing you again in the future. 😊 - Liz
ABOVE & BEYOND
Roccia Tilemart went above and beyond when choosing and ordering our floor and ceiling tiles from their stunning Preston showroom. Nothing was to much trouble, all the staff and I mean all the staff were polite and courteous at all times even when I went back with overstock after our bathroom was finished. I can not rate this company highly enough, Shop with confidence. 10/10
15 December 2022
Unprompted review
Reply from ROCCIA
Hi Brian, thank you for the lovely 5-star review. I'll pass your feedback on to the team, they'll be happy to hear about your experience. We look forward to seeing you again in the future. 😊 - Liz
Bathroom tiles
Ishy! Ishy is the man to go and see, he’s loads of patience and very helpful.
3 December 2022
Unprompted review
Reply from ROCCIA
Hi, thank you for the lovely 5-star review. I'll pass your feedback on to Ishy, he'll be happy to hear about your experience. We look forward to seeing you again in the future. 😊 - Liz
Went into the show room and asked for…
Went into the show room and asked for some help with tiles and options was served by Ishy. He was great, couldn’t do enough sorted it all out for us and even when we was short of tiles sorted it out on the phone to go straight to the warehouse. The guys are the warehouse was always so helpful. Also love our tiles! Would highly recommend. Thanks guys
13 November 2022
Unprompted review
Reply from ROCCIA
Hi Sally, thank you for the lovely review and recommendation. I'll pass your feedback on to Ishy, he'll be happy to hear about your experience. We look forward to seeing you again in the future. 😊 - Liz
High End Tiles…
Wow what a fantastic experience going to Roccia Bolton, just wish we had discovered it before. Wanted Marble tiles for the bathroom what an excellent choice we had made better by the superb assistance of Ash he was so help all the way through, the suggestions and ideas he made were amazing, now that we have seen our purchase finally on the walls we can see what he was talking about. Defiantly be going back to Bolton and recommend to all friends and colleagues at all price ranges
17 September 2022
Unprompted review
Reply from ROCCIA
Hi Sally, thank you for the amazing 5-star review and recommendation. I'll pass your feedback on to Ash, he'll be happy to hear about your fantastic experience. We look forward to seeing you again in the future. 😊 - Liz
After spending weeks looking at tiles I…
After spending weeks looking at tiles I went to Roccia and was surprised by the huge selection and the price, very reasonable, the young gentleman Ishy, was so helpful, he gave me lots of options regarding bathroom tiles and even managed to get the tiles delivered early for me, well worth a visit
10 October 2022
Unprompted review
Reply from ROCCIA
Hi, thank you for the lovely 5-star review. I'll pass your kind words on to Ishy, he'll be happy to hear about your experience with him. We look forward to seeing you again in the future. 😊 - Liz
We had a great experience choosing the…
We had a great experience choosing the tiles for our new bathroom. Irfan at Roccia preston was really helpful, showing us different tiles and how they could match together. We would definitely come back and recommend his service to others.
3 September 2022
Unprompted review
Reply from ROCCIA
Hi Amarah, thank you for the 5-star review and recommendation. I'll pass your kind words on to Irfan, he'll be happy to hear about your experience with him. We look forward to seeing you again in the future. 😊 - Liz
Returning customer at the Bolton…
Returning customer at the Bolton branch. Can’t recommend Roccia, and particularly Ash, enough for their level of service.
Incredibly knowledgeable and helpful with his advice and support whilst not being overly ‘salesy’ or pushy.
Provided with a couple of coffees whilst we had a browse and had all of our questions answered before securing our perfect tile at a fantastic price.
I’m sure all of the staff are great but if you want a vast amount of choice, impartial advice and first class customer service then go to see Ash at Roccia and you won’t be disappointed!
Thanks again.
Dale and Kelsey Latham.
23 October 2022
Unprompted review
Reply from ROCCIA
Hi Dale, thank you for the 5-star review and recommendation. I'll pass your details onto Ash, he'll be happy to hear about your experience with him. We look forward to seeing you again in the future. 😊 - Liz
Great service
Excellent choice of tiles and great customer service across the store. We have visited Roccia many times and Shiraz is always extremely helpful & patient!
The combination of Shiraz’s advice & the choice of products has certainly made our decision making a lot easier. Thank you. Mr & Mrs Kippax
28 September 2022
Unprompted review
Reply from ROCCIA
Hi Tania, thank you for the 4-star review. I'm glad that you're impressed with our choices of tiles and the service that you have received from Shiraz. We will pass your lovely review on to Shiraz, he will be glad to hear about another happy customer. We hope to see you again in the future! 😊 - Liz
All the staff are very helpful
All the staff are very helpful, particularly Ishy who spent time going through all our options. Could not fault him, thank you so much.
17 October 2022
Unprompted review
Reply from ROCCIA
Hi Emma, thank you for the 5-star review. We will pass your lovely review on to the team and Ishy, they will be glad to hear about another happy customer. We hope to see you again in the future! 😊 - Liz
Excellent.
Excellent service yet again. Super price and product. Would highly recommend.
2 October 2022
Unprompted review
Reply from ROCCIA
Hi Julie, thank you for the great review and recommendation. We're glad that your service was excellent and you're happy with our prices and products. We will pass your lovely review on to the team, they will be glad to hear about another happy customer. We hope to see you again in the future! 😊 - Liz
Ishy was so friendly and helpful
Ishy was so friendly and helpful, his knowledge was outstanding.
30 September 2022
Unprompted review
Reply from ROCCIA
Hi Gail, thank you for the great review. We will pass your lovely review on to Ishy, he will be glad to hear about another happy customer. We hope to see you again in the future! 😊 - Liz
Brilliant, would recommend
Such helpful staff, reasonable prices and good offers. Great customer services. Irfan was especially helpful. Would recommend.
29 September 2022
Unprompted review
Reply from ROCCIA
Hi Ashleigh, thank you for the lovely review and recommendation. We will pass your lovely review on to Irfan, he will be glad to hear about another happy customer. We hope to see you again in the future! 😊 - Liz
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