Britain's Got Tiles - Paignton Reviews 43

Great service and value from a great company!

Both Andy and Mike were extremely helpful. There was an issue with the way I placed my order but this was resolved quickly and nothing was too much trouble. Very quick to respond and excellent customer service. Would definitely use again

Super flooring from here. Very helpful staff, Andy was incredibly knowledgeable and helpful with working out all my meterage. Fast delivery too. Highly recommend this company and I'll be back for more flooring and kitchen tiles in the next coming weeks. Thank you, great company, with so much choice.

You are pretty much ignored when you walk in the shop especially the arrogant ginger man who is sarcastic, was vaping when we walked in and not interested. I can’t stand people that don’t acknowledge you when you walk in.we wanted to check other shops so after checking we called in our order over the phone
We purchased 4 boxes of tiles over the phone and were NEVER told at any time that we couldn’t return any unused boxes which were £63 a pop. I had to keep phoning for two weeks to ask where my tiles were. No one spoke to anyone so nobody knew. In the end they finally told me the tiles had been there for two days. No professionalism whatsoever
Just tried to return an unused box today and was with no exception told they weren’t refunding as it was a special order. We tried to argue that at no time were we told about the non refund policy as we knew we only needed three but got four in case of error.
Wished I had recorded the call now as I paid and nothing else was discussed.
A sign was on the wall saying about special orders I had no idea ours were special order.
Basically I was told to sell them on eBay. Totally unhelpful.
I said they were taking bs trying to get away with not refunding and the ginger man just sarcastically thanked me.
Will NOT ever be returning to this excuse of an outfit who clearly have no customer service skills at all and do not care about consumer rights

I needed a small quantity of tiles to match ones I already had so that I could finish a project. They were proving difficult to find and there were issues with colour grading and batch numbers. Mike at International Tiles was very helpful, took the time to make sure I got what I needed and advised me on the most economical way to get them. I had my tiles in less than two working days, they were well-packed, no breakages and the company used a courier who was happy to wait and take away the pallet for me. My order was important to me but was only small. It would have been very easy for them to consider it insignificant and not worth the bother. Gladly, the staff at International Tiles & Bathrooms didn't have that approach.

Fantastic service, very quick response to questions and I believe delivered within 36 hrs.
Would highly recommend
Will be using again

I contacted Paignton to buy some tiles that i needed urgently. They were impressively helpful and arranged my order which arrived in Essex the following day! I wouldn't hesitate to recommend this company. The tiles look fabulous .... many thanks to the whole team!!

Great service nothing was to much trouble will use again

Good quality tiles. Good selection to choose from. Helpful staff.

I went to International tiles & Bathrooms in Paignton today with my daughter, to look for bathroom tiles, the young dark hair guy was very helpful and polite to us, but the elderly ginger hair man who was slouched over a newspaper on the other desk was very rude to us, I’m not sure why he is there, doing nothing! when I asked what the manufacturer was of the tiles I was interested in. I will not be going back there for a purchase. Left the shop feeling uncomfortable and shocked and the other helpful young man also looked embarrassed .

Brilliant service from start to finish from Mike, and next day delivery even though I live 200 miles away. I thoroughly recommend using this company. They couldn’t be more helpful.

Super fast and efficient! There was a slight error in our delivery and the company rectified it straight away. Lovely tiles and very good value!

Excellent Service, quick and efficient delivery of our tiles.

It's worth ringing them to check if new stock has arrived. With global supply chain challenges, they might have what you are looking for in stock and they will put it up on the website for you right away to order.

Brilliant customer service, particularly from Mike who was extremely helpful and super fast delivery. Thank you

Recently been looking into redoing our bathroom. I’m very indecisive when it comes to redecorating but got some great advice from Josh about colour palettes and styles. Really friendly staff and will definitely be visiting again 👍🏼

Excellent choice of tiles. They are very accommodating with samples and when 1 tile was broken they quickly replaced it.

Cannot recommend this company enough. Highly responsive on email and items arrived on time with great communication. Customer service team are all brilliant too.

Will most definitely recommend to our clients and use again on future projects.

Very happy with the good value and efficient service provided. Always responded quickly to any enquiries and free delivery was a bonus.

Fantastic tiles but even better customer service.

Highly recommend International Tiles. I bought some very expensive bathroom tiles that came in a pack of 10. Each tile had a unique part of a bigger pattern. We broke one of the tiles which was very stressful as it meant the whole look was spoilt.

I called International Tiles and they found the replacement tile (making sure the batch matched and variation in shade) with next day delivery.

Customer service from Mike was second to none. It’s so nice to buy from a good company and speak to friendly, knowledgeable people who care.