Britain's Got Tiles Reviews 

133
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Easy ordering process and prompt delivery at a competitive price. Sorted out a mistake of my making without issue. Great service.

Rated 4 out of 5 stars

Really impressed with service messages/questions answered promptly.. bought bathroom tiles Nature and Nature grey. Delivery all as you would want on time etc however some were broken but this was exp... See more

Company replied

Rated 5 out of 5 stars

Just discovered this little gem, unfortunately we have already purchased our tiles but still needed trim. Service most helpful and polite, range of tiles on display were phenomenal, definitely look t... See more

Rated 5 out of 5 stars

Give Andy, Mike and their team your business. Its rare these days you'll meet a business owner who contacts you because he's concerned his supply chain may be delayed - not only did Andy reach out but... See more

Company replied

Company details

  1. Tile Shop

Written by the company

UK's Online Tile Shop. Choose From Thousands of Quality Tiles. Buy Online Now. New Trends.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

133 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(133)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Zurbaran vanilla tiles

Ordered 2 sample Zurbaran vanilla tiles which arrived within a few days. I loved this slightly unusual tile - it has a vintage appeal and each tile has slightly different and interesting irregularities, which works well. I was almost put off ordering as the initial postage costs were extremely high (more than the tiles themselves!). However, after engaging with the very helpful Charley in Customer Services she explained that there had been an error in calculating the postage and this was adjusted. I placed an order of 45 tiles which arrived within a few days. Unfortunately, four of the tiles were broken but Charley offered to replace these if necessary, as we hoped to be able to use the broken tiles on cuts. I received 7 different designs in my order but not in equal quantities (this is made clear on the website). Design 1 - 5 tiles; Design 2 - 4 tiles: Design 3 - 5 tiles; Design 4 -12 tiles; Design 5 - 5 tiles; Design 6 - 4 tiles ; Design 7 - 10 tiles. If you are tiling a small area and want a good mix of tiles it might be best to speak to International Tiles before placing your order. The mix worked fine for us - we put the tiles up in a brickwork format, rather than stacking on top of one another in straight lines - we thought this layout worked best and are really pleased with the outcome.
I would have given 5 stars, but for the breakages and slightly flimsy box/packaging plus initial confusion over postage costs. Just one thing to add - the tiles are prone to chipping on the glazed surface when cutting - score the tile first and have a very good blade! The end result is definitely worth it.

2 March 2021
Rated 5 out of 5 stars

Fantastic company to buy from

Fantastic company to buy from, with excellent customer service and speedy delivery.
A bonus to get Blue Light Card discount to improve already great prices.
Will definitely use again for my next purchase.

15 February 2021
Unprompted review
Rated 5 out of 5 stars

Great looking tiles

Great quality tiles. Had to be careful with the grouting but looked lovely once finished. Had lots of compliments already. Very good customer service and communication too. Definitely recommended.

28 January 2021
Rated 5 out of 5 stars

Exceptional choice and service

we have recently purchased floor and wall tiles from international tiles, Paignton. The showroom is well laid out with lots of choice. We visited a number of times over a few weeks whilst we made our decisions and at all times were given exceptional customer service. Nothing was too much trouble and no matter how many questions we asked we were always treated professionally and given as much time as we needed. Special mention to Sarah, Andy and Shaun who looked after us and gave us their expertise and guidance. we are really pleased with the final effect and think all the tiles looks stunning ....... thank you 😊

25 November 2020
Unprompted review
Rated 5 out of 5 stars

Great new company for Melksham

Great service from this new company in Melksham, huge range of different tiles in store with friendly knowledgeable advice from Martin & Chris. Our floor tiles had to be ordered as were out of stock but we were kept up to date with the delivery with no hiccups and they arrived early. So pleased with the end result and would definitely use again and recommend to others.

24 November 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look