Tilletts Reviews 8

Every time I shop online and in store, I have a great experience, the staff are superb, and on a recent visit for an instore collection, even though my jewellery order wasn't ready, they rushed it through for me to save having to come back again. When contacting them by telephone, the staff are always helpful and very polite. A credit to Mel and her team

Why does Tilleys let someone who is not even a customer go thru this it has been a couple of years now. They say it is not their fault an email address is wrong? Certainly not mine!!!!!! Am I supposed to fix this? I have emailed talked to customer support staff etc. they ‘can’t fix it’. Well. They will get one star reviews from me til this is fixed and they contact me by my email to tell me it is fixed.

Sally dress arrived in mocha beautiful and slimming, love tilletts dresses never any hassles

Rubbish rubbish rubbish customer services. Rubbish rubbish rubbish customer…
Rubbish rubbish rubbish customer services. Would not exchange some shoes for a different size and then the girl who answered the phone didn’t realise that she hadn’t ‘ring off’ and I could hear the disparaging comments she was making to her colleague about me!!!!! not exchange some shoes for a different size and then the girl who answered the phone didn’t realise that she hadn’t ‘ring off’ and I could hear the disparaging comments she was making to her colleague about me!!!!!

A friend recommended Tilletts due to their so called excellent quality.
So I took the plunge and ordered 2 tops.
To say I am disappointed is an understatement.
The 2 tops I received were identical to ones I saw at a market the following day at a far cheaper price.
One of the tops is huge and is nothing like the photo advertised.
Having read the reviews on here about returns going missing and poor customer service I’ve decided lesson learned.
I will keep the tops and just use them for when I’m decorating.

I ordered 4 pair of their stretchy trousers, absolutely loved them, till around 3 washes in, the inner seams just fell apart?? Very disappointed. Wouldn't recommend buying the stretch trousers

I never had a problem until I had a problem with an item I bought off them. Head of customer services was rude and not very pleasant. She then banned me from their Facebook pages. I think childish comes to mind and NOT a way to treat a customer ! She refused to let me contact the MD Mel. So beware when you come across a problem they don't care !

I am a real person with a real experience and i just want to say what i think about this beautiful family business. We bought an engagement ring online and i just wanted to check the quality of the ring. I was asking people that i know if they know anyone who could help me out and one girl recommended me Tilletts The Jewellers in Norwich. Dionne - the owner of the shop was friendly, understanding and the most important honest. I couldn't ask for anything more and the communication, and all the explanation was professional, simple and detailed. He also gave me some good advices about the wedding rings. We will come back there i know for sure and people who are looking for any advice regarding gemstones, rings and jewellery in general - go to see Dionne In Tilletts. He is a really cosy and lovely person to speak with and i'm sure you'll find everything you're looking for :) I think nowadays there's so little honest people around us and we need more people like him in this business. He didn't want to sell anything he just helped me and gave me the right information and that's what i appreciate in people the most, their honesty.
Thank you for reading.