Don’t buy from this company. I received my bags and struggled to get the pump to work consistently. Called customer service and asked for another pump. Basically, I was told it was “user error” and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
DO NOT BUY - if i could give a no star review i would. These compression travel bags are a joke, awful, not useable at all. The bags handle very few items and do not compress much at all. i trie... See more
Company replied
Really impressed with the quality. The materials feel premium, and it holds up well after multiple uses. You can tell a lot of thought went into the design. The compression is impressive, it really he... See more
Company replied
These packs are a clear step above others I have used. You can feel the difference right away. The materials are structured, the zippers are secure, and everything compresses down smoothly. I have use... See more
Company replied
2.6
Poor
24 reviews
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DO NOT BUY!! Not fit for purpose
DO NOT BUY - if i could give a no star review i would. These compression travel bags are a joke, awful, not useable at all. The bags handle very few items and do not compress much at all. i tried to use them but saw NO BENEFIT. Tried to return them but because i had opened the packages ( had to see if they were useable) was told I would have to pay shipping, back to Singapore, $350 USD. I threw the whole set in the trash .
31 December 2025
Unprompted review
Reply from Tilliv
Hi Catherine,
Thank you for taking the time to share your feedback.
We understand how disappointing it is when a product doesn’t deliver the benefit you were hoping for, and we regret that your experience left you feeling frustrated.
As we’re currently unable to identify your order from the name provided, we would welcome the opportunity to review this further with you directly. If you could please reach out to us at support@tilliv.com with your full name and order number, our Care Team will be happy to look into both the product performance concerns and the return experience you described.
For any item that is found to be defective or not functioning as intended, we do have a warranty and support process in place, and our team is always happy to work with customers on the most appropriate resolution.
We appreciate your feedback, as it helps us continue improving both our products and customer experience.
Warm regards,
TILLIV Care Team
Don’t buy from this company!
Don’t buy from this company. I received my bags and struggled to get the pump to work consistently. Called customer service and asked for another pump. Basically, I was told it was “user error” and to charge it longer. Still inconsistent. Sometimes it worked; sometimes it didn’t. This has been ongoing, starting a few months ago. I only got the pump to work ten times This is not feasible when traveling, so I abandoned using the bags. I have ordered a different pump at my expense, hoping it will fit the current bags.
21 March 2026
Unprompted review
Reply from Tilliv
Hi Kari,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with the Nano Pump did not meet expectations.
When you first contacted us in March 2025, our Care Team began troubleshooting with you right away and requested a short video so we could verify the issue and arrange the appropriate resolution under warranty. This step is part of our standard process to help us quickly assess whether a replacement or other support is needed.
As we did not receive a follow-up response after our last message on 4 April 2025, we were unfortunately unable to complete the warranty review at that time.
For reference, the TILLIV Nano Pump is covered by a 1-year warranty from the date of purchase, which for this order ended on 3 February 2026.
We always stand behind our products and are committed to supporting customers when issues are brought to our attention within the warranty period and process. We’re sorry we were not able to bring this case to resolution at the time, and we appreciate your feedback as it helps us continue improving both our products and customer experience.
Warm regards,
TILLIV Care Team
Not worth the price. Very Expensive Lesson *Updated*
1/1/2026: Wish I could give less. Purchased a starter pack in April 2025. Took one train trip in July 2025 and a weekend trip in December 2025. Upon attempting to pack for a weekend trip, one of the bags lost compression within an hour. I emailed customer service and they told me that the 180-day warranty expired in October, and proceeded to explain that possible fibers in the zipper may cause air to leak. They sent a video to follow on how to rectify this. I followed the tips, but now I am stuck with one (medium) useless compression bag. The small works ok so far, and the large is too large for a carry-on or personal. I probably won't use them anymore, but even if I did, I don't think I will be able to trust their quality. Very expensive lesson.
01/23/2026: Customer service emailed me stating "While we understand that your warranty period has ended, we want to make this right for you.
As a one-time exception, we would like to send you a replacement Compak Medium at no cost and there is no need to return the original product to us."
I completed the form they asked me to on 1/20/2026 and the replacement arrived today 1/23/26. I will attempt to use at least my next 2 trips (Feb & March-April) and update this review on quality after then.
31 December 2025
Unprompted review
Reply from Tilliv
Thank you for sharing your experience with us. We understand how frustrating it can be when a product does not perform as expected.
Our vacuum packs are designed for repeated travel use, and compression loss is not typical when the seal is properly maintained. As shared by our customer support team, fibers caught in the zipper seal can sometimes affect performance, which is why troubleshooting guidance was provided.
We appreciate you taking the time to share your perspective. Your comments have been shared with our team as we continue to refine our products and user guidance.
Leak during 1st use
Used the bags for 1 vacation. They seemed great, but one of the bags developed a leak.
So it was not usable for the trip home. Very expensive purchase and very disappointed
10 December 2025
Unprompted review
Reply from Tilliv
Thank you for sharing this with us, and we’re really sorry to hear about your experience. We understand how disappointing it must have been to discover a leak during your trip.
This is not the standard we expect from our products, and leaks like this are not typical. We take product quality seriously and would truly appreciate the opportunity to look into this for you.
Please feel free to reach out to our customer support team at support@tilliv.com with your order details and a photo of the bag if possible, and we will be happy to assist and make this right.
DO NOT BUY
Do not buy!! 1. the original box comes with 6 separate items to keep track of and almost no instructions. 2. You will fool around trying to make it work, but it won't maintain compression. 3. customer service takes several days to respond and then tells you that a material component you absolutely NEED to make these work is sold separately. 4. You must pay shipping if you want to return it. Conclusion: too many parts to keep track of, doesn't include the stuff you need to make it work (and also adds to the items you need to take with you) and bad customer service.
26 August 2025
Unprompted review
Reply from Tilliv
Hi Karla,
We are truly sorry to hear your experience with TILLIV was not as smooth as you hoped. We know how frustrating it can feel when things do not work right away, and we appreciate you sharing where it fell short for you.
Each Nano Pump comes with printed instructions in the box, along with guides on the packaging and on our website. It also includes nozzle options so it can be used with other inflatables like air beds, floats, or toys. The Performance Kit you mentioned is an optional add-on for long-term maintenance, but the vacuum pack is designed to be ready to use straight out of the box. That said, we understand that finding the right information in the moment can still feel overwhelming, and we will continue to work on making that experience smoother.
We also hear your concern about response times. While we may not always be as quick as we'd like, our team is committed to supporting every customer and continually improving that experience.
We truly appreciate your feedback; it helps us see where we can improve both the product and the overall experience.
Warm regards,
TILLIV Product Specialist
Horrible return policy- you have to…
Horrible return policy- you have to return to Singapore!! The cost is not worth even trying the product. Box cannot be opened- how do you know if you like it or not!
Highly recommend not to buy
24 July 2025
Unprompted review
Absolutely TERRIBLE customer service!
Absolutely TERRIBLE customer service!
They keep screwing be around even though I followed exact instructions on how to return and now I just read I’ll be responsible for return shipping to SINGAPORE!
What a pathetic company that can’t stand by their product which is heavy, bulky and impossible to open not to mention what could fit in the medium size??!!!
I’m so disappointed and nobody is getting back to me. I’m contacting the BBB today as they should be shut down.
9 June 2025
Unprompted review
Reply from Tilliv
Thank you for your feedback. We understand your concerns and appreciate your patience while the return is being processed. As outlined in our Return and Refund Policy on our website, returns are directed to our service center as part of our global operations and may differ from the original shipping location.
Our vacuum packing solutions are designed to compress and organize bulkier items efficiently. Some resistance when first opening the zipper is normal, as we use a best-in-class airtight zipper built for durability and a secure seal. To ease this, hold the D-ring while sliding the zipper steadily. Once opened, apply TILLIV Zipper Gel or Lubricant Wipes along both sides, then slide the zipper open and close a few times to optimize performance. We also offer a range of sizes to match different packing needs.
If you would like further assistance, please reach out to us directly. We are happy to help.
Works Well
I got these for a recent trip. We usually end up packing way too much, but this time we fit everything into just two suitcases. It made getting around so much easier. At the end, we used the bags to pack up our dirty clothes and saved a lot of space.
22 May 2025
Reply from Tilliv
Thank you for sharing your experience with us. We are glad to hear TILLIV helped make your trip easier. Using the packs for dirty clothes is a smart way to stay organized. Extra space always helps on the way back.
Never using traditional packing cubes anymore!
Really impressed with the quality. The materials feel premium, and it holds up well after multiple uses. You can tell a lot of thought went into the design. The compression is impressive, it really helps free up space without making the bag bulky. Customer Care is so supportive too. Would definitely recommend.
15 May 2025
Unprompted review
Reply from Tilliv
Thank you for the kind words. We are glad to hear you enjoyed the quality, design, and compression. It means a lot to know the details we put thought into made a difference. We also appreciate your mention of our Customer Service team. Thank you for recommending us.
These packs are a clear step above…
These packs are a clear step above others I have used. You can feel the difference right away. The materials are structured, the zippers are secure, and everything compresses down smoothly. I have used them on three winter trips, including skiing in December and a trip to Iceland, and they performed really well. I am planning to use them again for our summer travels. They have become a go-to in our packing routine.
20 May 2025
Unprompted review
Reply from Tilliv
Thank you so much for the kind words and for sharing your experience. We are truly glad to hear our products have been a trusted part of your travels. It means a lot to know they have performed well, and we hope they continue to support you on all your journeys ahead.
Thanks again for being part of the TILLIV community.
Ugh avoid this company
I will delete this review if I get my full refund, but this is not a US-based company, so they force you to pay for return shipping to SINGAPORE. This cost me $91 USD. They do not clearly state this on their website because of course they don’t. Now they are telling me that though they have received my return, it may take SIX WEEKS before someone can inspect it for a return. Nightmare experience. The product itself is heavy, adds bulk to your suitcase, and any space it saves you is taken up by the product. Even if I get a full refund, I’m still out $91 USD for the return, plus all the time this took.
Edit: their response below is absurd. Do not bury the fact that you must RETURN THE PRODUCT TO SINGAPORE IN THE FINE PRINT AND CALL IT PLAINLY STATED. This should be large and in red on every page of the order.
17 May 2025
Unprompted review
Reply from Tilliv
Thank you for sharing your feedback. We appreciate your patience while the return is being processed. To clarify, returns are sent to our service center, which may differ from the original shipping location. This is part of our global operations and is outlined in our Return and Refund Policy.
Our product is designed to help travelers maximize packing space and stay organized, especially on longer trips or when packing bulkier items. That said, packing preferences vary, and we truly value all feedback as we continue to improve. If there is anything else we can assist with, feel free to reach out directly. We are happy to help.
The zipper is horrible
The zipper is horrible. Almost impossible to open. Don’t waste your money. Lots of vacuum products on the market that are much better and you can open.
16 March 2025
Unprompted review
Reply from Tilliv
Resistance to opening on first-time zipper use is normal, as TILLIV vacuum packing solutions incorporate an airtight zipper for durability and a secure seal.
To open smoothly, hold the D-ring with one hand and slide the zipper open with the other. Pull steadily, and once fully open, apply TILLIV Zipper Gel and Zipper Lubricant Wipes to each side of the zipper. Slide it open and close five times for optimal performance. If you would like further assistance, please reach out to us directly. We are happy to assist.
I'm holding out hope for the moment
I'm holding out hope that I can change this review to be more positive if things change. As of today 2/10/25 the website is down. I received an email this morning from "support" asking for more information about my purchase. I wrote to the support email from the original order confirmation asking if it was a legitimate request and I haven't heard anything. No shipping information has been sent several days since I placed the order. Hoping for good news but the website being down isn't a good look.
10 February 2025
Unprompted review
Reply from Tilliv
We understand your concerns and appreciate your patience. Your order was flagged by our system for potential fraud, which is why we reached out for payment confirmation and have now received it. Your order will be processed according to our standard timeline, which takes 1 to 4 business days before a shipping confirmation is sent.
Our website has been fully operational. If you experienced any issues, we are happy to assist. Please feel free to reach out to our support team if you have any further questions. We appreciate your understanding and look forward to providing a positive experience.
Horrible customer service
Horrible customer service! My package was to arrive in 7-10 days, it took OVER 2 months! And that’s with me constantly checking in on my shipment, and writing to them with my concern. I even paid extra for shipping INS!! Finally it did arrive after my Vacation. They did not even offer me anything to apologize, or some money back or discount. When asked about refund I would have had to pay for the shipping back! Honestly extremely over priced, with bad customer system. Look elsewhere.
30 January 2025
Unprompted review
Reply from Tilliv
We are sorry to hear about your experience. We understand how frustrating shipping delays can be, and we regret that your package did not arrive in time for your trip. While carrier delays are beyond our control, our team provided tracking updates as they became available and did our best to assist throughout the process. We appreciate your feedback and remain committed to improving our customer experience.
Refund request violation
I’m very disappointed that they offer only 15 days to try out their products.
How can you possibly do that when you’re traveling for the holidays.
Or perhaps you’re giving us as a gift and you’re waiting for feedback from the person you gave it to
furthermore my air pump didn’t work properly And still regardless of these situations they told me that I had a refund request a violation and refused to take back the product or replace the pump.
Be very, very sure you want this before you buy it because they are very difficult to work If you’re unhappy in anyway
15 January 2025
Unprompted review
Reply from Tilliv
We understand your frustration and are sorry to hear about your experience. Our team provided troubleshooting support and offered a warranty claim option to help resolve the issue, but we did not receive a response. If you would like further assistance, please reach out to us directly.
Grab these vacuum packs for your next…
Grab these vacuum packs for your next travel and thank me later! 😘
17 December 2024
Reply from Tilliv
Great to hear you’re enjoying them. Hope they make packing easier for all your trips.
Ordered the starter pack in December…
Ordered the starter pack in December and got notification that is was delivered on Dec 27th, the bad news was I did not receive the package so I emailed customer support only to have them tell me that I needed to follow up with USPS which I did and they (USPS) told me that it was put in my mailbox, I am not sure what the size of the package was but I have a hard time thinking that it would fit in my mailbox. Either way some emails were exchanged with Tilliv and still no resolution except them telling me it would be several weeks before they had an answer. Since I had paid the 2.99 shipping insurance you would think I would be protected but wrong just a way for them to add 3 dollars to every order. I was not going to wait for a resolution and for sure I was annoyed they made me do all the legwork for them so I called my CC company and disputed the charge. I do not know if the product works as advertised but if their customer service is any indication on how it will work then I am glade I am done with them. Based on this interaction I would not recommend this company to anyone. You can google vacuum bags for travel and other companies come up.
2/4/2025 took you guys about 1 month to reply which shows your customer service stinks. Interesting how you charge for shipping and insurance and all it takes is for you to say the package was delivered and you wash your hands of any issues. I followed your instructions and got in contact with USPS and they tried to help but could not figure out what happened. Since you were of no help and tried to take my money without me getting the product I reached out to my cc company to dispute the charge and they stood behind me. You guys could have come out of this looking like you care about your customer instead you look like a company run ass backwards. Thanks for nothing
26 December 2024
Unprompted review
Reply from Tilliv
We understand how frustrating this situation must be and are sorry to hear about your experience. According to USPS tracking, the package was marked as delivered, and our team provided guidance on next steps, including contacting USPS for further details. We also clarified that our shipping insurance covers damage or loss in transit but does not apply to packages marked as delivered. We strive to assist our customers as best as we can within our policy guidelines and appreciate your feedback.
Saved So Much Luggage Space!
Brought it to Japan to store my claw machine stuffed toys, best decision ever! Otherwise I wouldn’t have enough space in my luggage.
13 December 2024
Reply from Tilliv
That sounds amazing. Glad it helped you bring back all your claw machine wins from Japan. Hope it comes in handy for your future trips too.
Perfect for puffer jackets!
Took it for a winter trip, helps a lot in saving space, especially for puffer jackets! The process is super easy—just pack up your winter gear, seal the bag, and use the pump to suck out all the air. The bags shrink down to a fraction of their original size.
20 November 2024
Reply from Tilliv
Thank you for sharing your experience. Glad to hear it helped save space on your winter trip, especially for puffer jackets. Hope it makes packing easier for all your travels.
Second time purchasing
Second time purchasing - bought their new product for backpacks this time. Love the quality and fits nicely into my Northface backpack.
5 December 2024
Unprompted review
Reply from Tilliv
Thank you for your support. We truly appreciate your second purchase and are happy to hear that you love the quality. We will continue to improve and bring you products you can rely on. Looking forward to serving you again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.