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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and thoughtful design of the products, finding them to be essential and life-changing for their needs. Many people highlight the excellent delivery service, noting its speed and efficiency, and are very satisfied with their orders. However, some people mentioned that delivery times could be quite long, though they appreciated that items are often made to order. A few other people also felt that certain products, like the hanging bottle holder, didn't fit all types of drip stands, and some wished for additional features like a handle on the stands for easier portability.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers are highly satisfied with the functionality and... See more

Quality

Users describe positive interactions with quality, consistently praising the high standard of products.... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the speedy and quick... See more

Order

Clients share positive opinions on their ordering experience. Many reviewers appreciate the ease of finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We made our first order with Tilly’s Tubes 14 months ago, and ever since then we’ve continued to be impressed by the quality and thought put into every product. Over that time, we’ve ordered three T... See more

Rated 5 out of 5 stars

Both the Twist & Release Tool and the Stand have made my daily life so much easier, I genuinely don’t know how I managed without them. The quality is brilliant, and they’re such simple but clever so... See more

Rated 5 out of 5 stars

Tilly’s tube stand starter pack has made our tube journey so much easier. My daughter is almost 2 and with the light weight stand she can now play and run around like all the other children her age w... See more

Rated 5 out of 5 stars

We love the tapes, so many to choose from, we order regularly and we are always so please when they arrive. We’ve also purchased a pump sticker and my daughter absolutely adores it. Always the best... See more


Company details

  1. #17 of 35 best companies in Disability equipment supplier

Written by the company

Welcome to Tilly's Tubes, our innovative products are designed to enhance the lives of tube feeding individuals with creativity and practicality in mind. Experience newfound freedom with our lightweight tube feeding stands. Designed for ease of use and portability, our stands allow individuals to move comfortably and confidently without the hassle of bulky equipment. Whether at home or on the go, Tilly's Tubes stands provide stability and support where it matters most. Say goodbye to boring medical supplies! Our vibrant tube tapes are the perfect blend of style and functionality. Available in a variety of colours and patterns, they not only secure feeding tubes effectively but also add a touch of personality to medical routines. Express yourself with Tilly’s Tubes and make every day a little brighter.


Contact info

4.8

Excellent

TrustScore 5 out of 5

74 reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Brilliant first experience

Brilliant first experience. Communication was great and nothing was too much trouble, they went out of their way to help me. I absolutely love the stand, it's going to improve things for me dramatically. Would definitely recommend.

21 January 2025
Rated 5 out of 5 stars

Fast delivery

Fast delivery, lovely customer service so easy to order.
This stand has changed my daughters and mine life

5 December 2024
Rated 5 out of 5 stars

Love love love

Had a custom tape this time.. my son absolutely loves it. So so impressed with the customer service. Emailing my design to receiving my order was literally a couple of days! Amazing !! Thanks so much.

29 November 2024
Rated 5 out of 5 stars

Excellent business and products

Excellent business, we have bought both a stand (which is amazing and we use every day), the enfit tool and multiple tapes and the service and quality is second to none. Such a great business.

30 October 2024
Rated 1 out of 5 stars

Order didn’t arrive

Really upset. My daughter has been home on oxygen for 2 weeks and have been unable to change her tapes because of waiting for my order. The shipping time started 2-4 business days however, I’m now on business day (not including the weekends) 11 and still no sign of my parcel. Won’t be ordering from here again and will be going to cheeky tapes instead.

30 October 2024
Unprompted review
Tillys Tubes logo

Reply from Tillys Tubes

We are really upset to read this review. Our website clearly states the estimated arrival date of your tape throughout the order process which was between 23rd-27th October, your order was dispatched on 23rd October and EVRI were unable to deliver for reasons out of our control on 26th October. We explained by email that our daughter was extremely ill in hospital but we were still trying to get your order out to you on time, which we did. EVRI services are out of our control but we do provide tracked delivery for this reason. We have also offered you a refund.
We are really sorry you are upset and disappointed as this is not how we want our customers to feel.

Rated 5 out of 5 stars

Lovely products

Lovely designs of NG tapes and so much choice!! We also loved the feed pump stand - it’s so much easier than the standard feeding bags you get as you can either use it as a stand by itself or stick in it a bag of your choice. Delivery was always so fast as well!

24 October 2024
Unprompted review
Rated 1 out of 5 stars

I think the stand is quite poor…

I think the stand is quite poor quality. Where the bottle is held by two thin straps isn’t sturdy enough I’ve not even gone to use it.
Couldn’t open the door to access the pump once bottle etc was in place.

12 October 2024
Tillys Tubes logo

Reply from Tillys Tubes

We are really sorry that you are disappointed with your stand after we offered further assistance on how to set up to resolve the problems you are having. We hope you receive your refund shortly. 💜

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