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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, proactive approach, and dedication, highlighting how they anticipate needs and provide exceptional support. Many people appreciate the high quality of the virtual assistants and the ease of the user experience on the platform, which helps them streamline processes and focus on core business activities. The service is frequently described as excellent, with consumers noting the efficiency and the positive impact on their daily workload. However, some customers also noted issues with the customer service team, describing them as unfriendly or having a superior attitude. A few other people also felt that the assistants lacked the advertised skills or software knowledge, and that the company's management of staff was insufficient, often leading to the burden of retraining falling on the client when issues arose.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the professionalism, diligence, and... See more

Service

Clients share positive opinions on service, highlighting the high quality and efficiency of virtual... See more

Customer service

Consumers generally report positive experiences with customer service. Many reviewers highlight the... See more

User experience

Reviewers mention positive feedback about user experience. Customers appreciate the platform's ease of use,... See more

Quality

Customers consistently note positive experiences with quality. Reviewers frequently praise the high caliber... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very high quality VA's that charge by minute as opposed to by hour and are quite efficient with their time. Far exceeded my expectations; night and day compared to some lower end VA groups I had tried... See more

Company replied

Rated 5 out of 5 stars

Dharmisha and Lucy have been fabulous in supporting me with my business admin as a therapist. They really make a difference and are both passionate in their support. Dharmisha has excellent creative s... See more

Company replied

Rated 5 out of 5 stars

We've been working with Kerri through Time etc, and she’s been absolutely fantastic. From the very beginning, the whole team has been supportive—checking in regularly and always quick to respond if... See more

Company replied

Rated 5 out of 5 stars

Although we’ve only recently started working together, I already feel a strong connection with Camelia. She has quickly grasped the concept and direction of the business, and I genuinely feel she’ll f... See more

Company replied


Company details

  1. Business administration service

Written by the company

Experienced Virtual Assistants by Sir Richard Branson's former assistant. Up to 90% more cost-effective than hiring full-time. U.S. and UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

256 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My VA has helped me and my team…

My VA has helped me and my team tremendously, from managing my calendar to doing research and assisting with powerpoint presentations.

16 June 2022
Unprompted review
Time Etc logo

Reply from Time Etc

I'm so pleased to hear your VA has made an impact for you and your team, thank you for sharing your experience!

Rated 5 out of 5 stars

Great Experience

I've been working with Deja for a few months now and its been a fantastic experience. Super efficient, pragmatic and just easy. Highly recommended.

6 June 2022
Unprompted review
Time Etc logo

Reply from Time Etc

Thanks for sharing your feedback on Deja, we really appreciate it!

Rated 5 out of 5 stars

Time has been amazing for me

Time has been amazing for me! I have Hyper Focus ADHD, and so I have soo many things I want to do and couldn’t keep up with the business side of things and time has taken it out of my hands and done all of it for me!

22 May 2022
Unprompted review
Time Etc logo

Reply from Time Etc

It's so great to hear the impact that your assistant and Time etc are having for you - thanks for taking the time to share your experience!

Rated 5 out of 5 stars

Been using Time Etc. for years now

I've been using Time Etc. for years. I'm a small business owner and it's taken me from feeling like I never have enough time and can't possibly do everything to getting my nights and weekends back. It takes practice to get good at delegating but it's worth the learning curve, and my VA's are so helpful and quick to respond.

20 May 2022
Unprompted review
Time Etc logo

Reply from Time Etc

Reviews like yours are why we do what we do! Thanks so much for sharing your experience - so pleased to hear that you've got your nights and weekends back!

Rated 5 out of 5 stars

Time Etc. is better than the rest!

I've worked with other VA companies before, but the ease of working with my Time Etc. VA far exceeds my previous experience. I really love my assistant and hope to work with her for a long time!

20 May 2022
Unprompted review
Time Etc logo

Reply from Time Etc

Thank you so much for your review - we're so pleased to hear about your experience with us!

Rated 1 out of 5 stars

Absolutely awful experience

I contacted time etc just under a month ago to be matched with a VA and prepaid over $1200. I was looking for a someone to handle basic tasks like calendar management and personal research tasks. The first VA they sent me had no experience but was otherwise okay. Decided to swap her out for someone more experienced. The second VA rescheduled our initial call twice and then didn't show up, didn't provide any explanation, and didn't respond to any emails. Got matched with another VA who didn't want to work on anything I needed help with.

I ended up going back to my first VA to ask for help because I was so frustrated at this point and she agreed but then completely ghosted me and has not responded to any emails or provided any work. Finally I escalated to time etc leadership explaining how terrible my experience has been I was and they assured me I'd be working with their best account manager and get the best VA. Again, the new match didn't show up to our call.

This is unacceptably bad. I contacted this service to help with a busy schedule and I have wasted countless hours with beyond suboptimal service. It's honestly baffling how they can't hire someone to show up to a call or respond to an email -- let alone do anything of value.

I spoke to a colleague who has worked with time etc before and they had a similar experience. I would not recommend this company to anyone.

9 May 2022
Unprompted review
Time Etc logo

Reply from Time Etc

Oh no! So sorry to hear about this experience. We're really keen to put things right for you - please email me at barnaby@timeetc.com so I can address this personally.

We've succesfully matched many thousands of clients to assistants over the years, but clearly in this case something has really gone wrong - and we haven't lived up to our normal high standard.

We're working on a number of improvements to ensure that this kind of experience can't happen in the future - particularly around making sure assistants are fully aware of any specialist client requirements ahead of agreeing to work together.

I'd love the opportunity to discuss this further with you so that we can learn from what went wrong and put things right.

Thanks,

Barnaby

Rated 5 out of 5 stars

One of the best customer experiences

I have experienced one of the best customer service experiences from Time. The staff are incredibly attentive and listen to understand how they can help you and your small business.

I will recommend them anytime.

27 April 2022
Unprompted review
Time Etc logo

Reply from Time Etc

Thank you so much for your review and for being a client of ours!

Rated 5 out of 5 stars

Gems I have found in assistants!

I can't explain how much having my assistants have saved me. It is so wonderful finding someone to support my business. And I absolutely love the fact that if it doesn't work - no hard feelings - move onto another assistant. That is hard because I don't like being the bad guy when relationships don't work! But I have found some real gems in working with Time Etc and love what the work they do!

30 March 2022
Unprompted review
Time Etc logo

Reply from Time Etc

Thank you so much for your review - it means so much to us!

Rated 5 out of 5 stars

Very pleased!

Time Etc. found an extremely competent, friendly, and engaging assistant for me. She is truly a part of our team! It's been a month and they continue to be pro-active in making sure that our needs are being met.

28 March 2022
Unprompted review
Time Etc logo

Reply from Time Etc

Thanks very much for your review - it's hugely appreciated by our team and your assistant too.

Rated 5 out of 5 stars

The assistant really took things off my…

The assistant really took things off my plate and made my life easier by jumping in and taking the initiative on tasks. It's such a relief to work with a quality resource!

28 March 2022
Unprompted review
Time Etc logo

Reply from Time Etc

We appreciate your review - thank you!

Rated 5 out of 5 stars

World-class experience!

After reviewing several options, we chose Time Etc for our VA needs. It's an exceptional experience from the very first discovery call to the onboarding to assignment and follow up. If you are in the market for a VA, look no further. This is as good as it gets!

24 March 2022
Unprompted review
Time Etc logo

Reply from Time Etc

Thank you so much for your review and for choosing Time etc!

Rated 5 out of 5 stars

I just began working with Time Etc

I just began working with Time Etc, and am already feeling the pressure lift off my shoulders!

17 March 2022
Unprompted review
Time Etc logo

Reply from Time Etc

So pleased you're feeling the benefit of working with an assistant - many thanks for your review!

Rated 5 out of 5 stars

I've been working with Lisa Owen for…

I've been working with Lisa Owen for the past month and half, and she's been AMAZING. She's making my work life so much easier, and I love her responsiveness, great demeanor, and willingness to help me with anything I throw her way!

11 March 2022
Unprompted review
Time Etc logo

Reply from Time Etc

Thank you very much for your review - great to hear Lisa is helping you so much!

Rated 5 out of 5 stars

Why Didn't I Do This Sooner?!

The moment after my initial consultation with Time Etc. I could feel that I made a good decision. I even slept better that night. TE sent me a perfectly tailored assistant and we have been off to the races ever since. I have been able to devote more time to cerebral pursuits while delegating tedious tasks to my TE assistant, who completes them flawlessly. I urge anyone and everyone to engage with TE for the betterment of their situation. TE's video tutorials and general support network are also very helpful to approach everything in an organized manner.

1 March 2022
Unprompted review
Rated 5 out of 5 stars

Time

Time, and the assistants I've found through Time, have been a god send! Eager to help, responsive, proactive, and professional.

6 January 2022
Unprompted review

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