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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, proactive approach, and dedication, highlighting how they anticipate needs and provide exceptional support. Many people appreciate the high quality of the virtual assistants and the ease of the user experience on the platform, which helps them streamline processes and focus on core business activities. The service is frequently described as excellent, with consumers noting the efficiency and the positive impact on their daily workload. However, some customers also noted issues with the customer service team, describing them as unfriendly or having a superior attitude. A few other people also felt that the assistants lacked the advertised skills or software knowledge, and that the company's management of staff was insufficient, often leading to the burden of retraining falling on the client when issues arose.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the professionalism, diligence, and... See more

Service

Clients share positive opinions on service, highlighting the high quality and efficiency of virtual... See more

Customer service

Consumers generally report positive experiences with customer service. Many reviewers highlight the... See more

User experience

Reviewers mention positive feedback about user experience. Customers appreciate the platform's ease of use,... See more

Quality

Customers consistently note positive experiences with quality. Reviewers frequently praise the high caliber... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very high quality VA's that charge by minute as opposed to by hour and are quite efficient with their time. Far exceeded my expectations; night and day compared to some lower end VA groups I had tried... See more

Company replied

Rated 5 out of 5 stars

Dharmisha and Lucy have been fabulous in supporting me with my business admin as a therapist. They really make a difference and are both passionate in their support. Dharmisha has excellent creative s... See more

Company replied

Rated 5 out of 5 stars

We've been working with Kerri through Time etc, and she’s been absolutely fantastic. From the very beginning, the whole team has been supportive—checking in regularly and always quick to respond if... See more

Company replied

Rated 5 out of 5 stars

Although we’ve only recently started working together, I already feel a strong connection with Camelia. She has quickly grasped the concept and direction of the business, and I genuinely feel she’ll f... See more

Company replied


Company details

  1. Business administration service

Written by the company

Experienced Virtual Assistants by Sir Richard Branson's former assistant. Up to 90% more cost-effective than hiring full-time. U.S. and UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

256 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great for Small Business Owners Needing Support!

Time Etc. really helps me as a small business owner scale my work without hiring full time employees. The assistant I have through Time Etc. is of very high quality as well. She is conscientious and always delivers just what I asked for. Can't recommend this enough for people who need support but are not in a position to hire full time help yet!!

16 April 2024
Unprompted review
Rated 5 out of 5 stars

Loving my VA

I’m so thankful to have found time, etc. I looked into many other ways of getting a VA, but it was all so overwhelming and in the end, you never knew what you were going to get. I love my VA, she is doing a fantastic job and has opened up so much space for me in my business, I would highly recommend!

9 April 2024
Unprompted review
Rated 5 out of 5 stars

Delegation becomes inevitable

I navigated through several virtual assistants (VAs) before discovering one that matched my requirements perfectly, but I suppose that's par for the course in any aspect of life. Securing a VA and making changes as necessary is a straightforward process. It seems to be a common trajectory for most business owners; as the business grows, the initial handful of tasks expand into nearly ten distinct roles. The competencies needed to start a business often differ from those required to sustain and expand it. Eventually, delegation becomes inevitable, and my VA now efficiently manages my emails and calendar, in addition to organising gifts and cards for friends and family. This arrangement allows me to focus on my strengths and affords my VA the opportunity to do the same, making life slightly more manageable as I ambitiously strive towards my goals.

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Brittany's great :-)

Brittany has been helping me with a variety of tasks for several years now, and has been reliable, timely, and has always done top-notch work.

4 April 2024
Unprompted review
Rated 5 out of 5 stars

I've got an hour back

The process to be matched with an assistant was quick and easy. After our initial call Sarah jumped right it and tackled our first task, she learns quick is organized and I'm surprised by how quickly we established a rapport. She's shaved an hour off my day easily already and we've only been working together for about two weeks.

27 March 2024
Unprompted review
Rated 5 out of 5 stars

Jennifer is a fantastic individual and…

Jennifer is a fantastic individual and a role model helper. She was so much fun to work with, and I felt like I had a star player on my side. Without any fault on Jennifer's part, I ultimately took a different turn and neglected to communicate. She did all in her power to get back in touch with me. This is a letter to the world highlighting her abilities, generosity, and positive outlook. I wholeheartedly recommend dealing with her; you won't be let down!

13 March 2024
Unprompted review
Rated 5 out of 5 stars

Amy has been truly impressive

Amy has been truly impressive, and I deeply appreciate her commitment and authentic enthusiasm. She maintains a high level of professionalism and is consistently eager to assist. Despite being a small and growing business, Amy has already left a significant mark. I can now worry less about certain tasks in the business, trusting her to handle them efficiently. I am genuinely delighted with her contributions and hope she continues to be part of our team for the foreseeable future.

7 February 2024
Unprompted review
Rated 1 out of 5 stars

I have wasted more time with TimeETC than I have saved

I have wasted more time with the assistants on TimeETC than I have saved.
These assistants are not monitored well, and clearly are able to get away with way more than what is appropriate.

Far too often, I find that I am billed for hours, and never receive the finished product.

Or a product is sent, and after the fact, the tanker will add on extra time, even though the job has been completed

Not to mention, the quality of the work is beyond poor.

Just a whole mess. They need to manage these assistants better.

24 December 2023
Unprompted review
Time Etc logo

Reply from Time Etc

Hi Nicole,

We take your comments seriously and I am shocked to read your review here as you have not expressed your concerns directly and have been a client for several years, saving many hours.

As you know, every task done by any Time etc assistant is fully covered by our money-back guarantee. This means if you are unhappy with how a task is done or how long it takes you would simply let us know and we'll credit you in full.

In addition, we offer a full happiness guarantee on our subscription so there is never a reason to suffer in silence if you're not happy with our service - you can just cancel at any time.

During your years with us, you have chosen to use the service in a way we do not recommend, despite our advice.

Instead of working with a carefully matched assistant, as per our advice, you prefer to send unsolicited tasks to assistants whom you have not worked with before and who do not understand you, your background, or your business. We would never recommend this approach.

Having read this review, we have reached out several times to try and address your concerns but we’ve not been able to connect.

We remain committed to resolving any remaining concerns to your satisfaction so I would invite you to please email directly at barnaby@timeetc.com so we can put things right for you.

Rated 5 out of 5 stars

Helpful

Helpful, professional, easy to set up. Highly recommend.

21 November 2023
Unprompted review

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