Abysmal service.
Ordered a month ago. Still don’t have what I ordered. Customer service ignoring me.
I’d avoid this company like the plague!
11 May 2026
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Information provided by various external sources
Shop our range for toxin-free cleaning. From floor & bathroom cleaners, to all purpose sprays & washing up liquid, keep your home safe for your family and pets.
Contact info
United States
- tincturelondon.com
2.8
Average
3 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If only you could award no stars
Hi. Firstly the positive. The products are good. I ordered their furniture polish. I also wanted the everyday cleaner but this is always out of stock on single purchase but funnily is available as part of a subscription box - underhand. So they charge £5.95 delivery for a single purchase - extortionate! Placed order on 2 January & received it 10 January! So no premium delivery for £5.95. Delivery driver left package & I called him back as the box was damaged & wet. He just drove off, knowing full well he had delivered a damaged item (DPD). I contacted Tincture, by email as their phone number doesn’t work!) and received “we will respond in 24 hours). Still nothing! Disgusting service by delivery company and appalling customer service from Tincture. Nearly £25 for a lot of hassle….
10 January 2026
Unprompted review
Company in administration
This company is in administration with a failure to make customers aware.
3 August 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.