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Rated 5 out of 5 stars

Fantastic knowledgeable service. We felt reassured and guided to products that fit out requirements and budget. We've had great post purchase service and feel welcome to drop a message on WhatsApp or... See more

Rated 4 out of 5 stars

The delivery directly from supplier took longer than expected and wrong item was sent for part of the delivery. Tiny feet had this item in their showroom and very kindly delivered theirs and as... See more

Rated 5 out of 5 stars

Absolute 5 star service in the Putney shop. Felt very well looked after, no question was a bother, and the owner spent a lot of time with me without rushing. We chose to pick up the pram and accessori... See more

Rated 5 out of 5 stars

We had been to 4 other big chain shops prior to finding Tiny Feet and had felt overwhelmed and ignored by sales assistants. We then went to Tiny Feet and it was a totally different experience. We actu... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Welcome to Tiny Feet, the nursery store offering a wide range of products for babies, including cots, prams, toys, clothing & much more


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

362 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

5* and nothing less

5* and nothing less! Great communication throughout and made the as stress free as possible. Very professional and would recommend to all my family and friends! Love my order!

27 December 2023
Unprompted review
Rated 1 out of 5 stars

Not even a one star!

Not even a one star!! The most worst shopping experience i have ever had!! As a soon to be grandmother I visited the shop with my daughter. We wanted to place an order for a pram a push chair a car seat and various accessories. What should have been a very happy experience has been a very upsetting and stressful experience. Numerous text messages with no response and numerous unanswered phone calls, have sent so many messages to find out whether order was even placed let alone when might be delivered and we have now given up. How rude to not even respond!!
I can not believe trying to place an order and spend money could be so difficult. Having wasted a month trying to place the order so I could give the pram etc to my daughter for Xmas I have given up and will go elsewhere for a proper efficient retail expereince.

14 December 2023
Unprompted review
Tiny Feet logo

Reply from Tiny Feet

Hi Tanith

I hope you have had a good Christmas Break and a good New Years. We did place your order for you as we confirmed on 8th December and then following on from that we asked if we could schedule the delivery for Thursday the 14th December.

Unfortunatly you had replied to us after we had closed for the day and my next working day in was a few days later and so your reply was unread until then

By the time we had returned you had already decided you were unhappy to continue with us and mentoned you would be leaving this review.

At no point did we take a payment for your order and we did say we will honour the offer price we had given to you. We had even offered to take payment on the day of delivery which no other store offers.

As mentioned it is unfortunate that you replied later in the day even though you had read our messege to you requesting to schedule the delivery.

I hope you have managed to place your order elsewhere and wish you and your daughter the best of luck in the coming months

Kind Regards

Rated 5 out of 5 stars

Good experience

As locals, we accidentally discovered this shop while on the hunt to see a specific pushchair in person. We got solid advice and in the end, decided to go with a Joolz AER+ along with its accessories. The delivery was quick and on time.

23 November 2023
Unprompted review
Rated 5 out of 5 stars

Joie Car Seat & Base ++

We found our baby car seat at a really great price at Tinyfeet, almost seemed too good to be true! We emailed and got a quick response which reassured us before ordering. Great communication and arrived the next day. Thank you!

10 November 2023
Unprompted review
Rated 5 out of 5 stars

Support small business and have a wonderful experience

After feeling overwhelmed when we visited a larger baby store we found Tiny feet online and used them to get our pram and various bits ahead of baby’s arrival. We are so delighted we did. From the minute we entered the store (you have a private consultation) we were made to feel at ease with no pressure to purchase there and then.
I had been researching prams and had another brand of pram in mind but was advised to opt for another one as it met better our requirements and I am so grateful and happy I listened.
Our products were also delivered to us at no extra charge and also we’ve been able what’s app if we have queries or are looking for other products. We have continued to use them for other products we need and the service is always top notch.
I can honestly say it’s been a wonderful experience and would highly recommend. Also nice to support a smaller / local business.

28 February 2023
Unprompted review
Rated 5 out of 5 stars

New wheels

Very helpful and replied quickly to any queries I may of had .
Delivered wheels in 2 days of ordering.
Definitely will be ordering from them again

10 October 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, we were in the market for a pram and honestly a bit lost with all the choices. We had just spent 2 hours at John Lewis before heading over to tiny feet. When we arrived Shezhad immediately put us at ease and really helped us figure out what we needed and more importantly what we didn’t need based on our lifestyle. We felt looked after and will definitely be going back for other bits soon!

1 October 2023
Unprompted review
Rated 5 out of 5 stars

From start to finish the service was amazing

From start to finish the service was amazing. Went above and beyond to assist us in a perfect choice of pram for our baby and delivered to us at short notice due to early labour. Amazing shop and owners, credit to new parents everywhere.
Many thanks again for everything. Will definitely recommend to others.

2 October 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

I contacted their customer service email on a Monday afternoon about availability of a carseat, and on Tuesday morning one of their team members dropped off the carseat at 8am the next morning. Great customer service!

18 September 2023
Unprompted review
Rated 5 out of 5 stars

Bought a Pram

Met the company at the baby show in Birmingham and we got to have a good look at the pram we were interested in. The guy who showed us the pram was really knowledgeable and friendly and was able to answer all of our questions.

The Pram arrived with nothing missing.

13 May 2023
Unprompted review
Rated 5 out of 5 stars

Very good customer service

Very good customer service. Great pricing and timely delivery. As new parents we were confused on a few things, and we were advised really well on certain products with a lot of patience. Would definitely shop more from Tiny Feet.

19 September 2023
Unprompted review
Rated 1 out of 5 stars

Avoid at all cost

I would avoid this website like the plague. I put in an order nearly 3 weeks ago and never received my car seat. I have tried chasing the company but I have had no response.
The site seems to be owned by a Shehzad Chishty, whose accounts are overdue by 3 years so clearly it's a scam.
Really not something a busy mother needs to add to her plate going through paypal to get a refund.

19 September 2023
Unprompted review
Tiny Feet logo

Reply from Tiny Feet

Hi Natasha

We recieved your email today regarding your order and did reply to say we will look into this for you.

It does look like you have also raised a refund request via paypal which we will go ahead and approve.

If we were a scam then we would not be using Paypal to take orders who as a merchant are very secure for customers

Although I would like to apologise for your experience shopping with us I can assure you we are not a scam website. Over 90% of our feedback on Trustpilot is 5 stars.

With any busiess there can be orders that are delayed for various reasons but until i investigate your particulr order I cant confirm why that is

I will go ahead and issue you with the full refund and can only apologise for the inconvinience caused

Kind Regards

Rated 5 out of 5 stars

Very good customer service.

Very good customer service.
Very helpful.
Would recommend anyone to buy here.

1 September 2023
Unprompted review
Tiny Feet logo

Reply from Tiny Feet

Dear Yehudo

Thank you for taking the time to leave us a review. We hope you arehappy with your new Bugaboo Fox 5 and wish you all the best in the coming weeks

Kind Regards

Rated 5 out of 5 stars

Had a great and personal experience

Had a great and personal experience as we were after a specific model. Not only did they deliver but they also managed to source the rest of the product. Truly went above and beyond!
I would highly recommend for great prices and good products!

14 August 2023
Unprompted review

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