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tippers.com Reviews 379

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TrustScore 4.5 out of 5

4.6

Hardware Shop
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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service for its efficiency and the helpfulness of the drivers, who are often described as friendly and careful with materials. The staff across various departments and branches also receive high commendations for their professional, helpful, and knowledgeable approach, making interactions pleasant and productive. Many people appreciate the ease of ordering, especially online, and the overall excellent service provided. However, some customers experienced issues with their orders, including damaged goods upon delivery or delays in receiving their items. There were also instances where communication regarding delivery schedules was lacking, leading to inconvenience and frustration for some. A few people noted problems with product quality, such as materials not holding up as expected or being delivered with defects.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the punctuality... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpful and... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness and professionalism.... See more

Order

Users describe ambiguous interactions with order. Many customers report positive experiences, highlighting... See more

Product

Reviewers mention ambiguous feedback about the product. While many customers praise the first-class quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very impressed with Tippers. Purchased some paving slabs online for delivery. Then added a big band of sharp sand a few days later. The driver (Bert) very helpful (a credit to the company). Only 1 cri... See more

Rated 5 out of 5 stars

The gentleman at the service desk. I ordered the item over the internet and it wasn't at the local branch. The communication was good, and he arranged for the item to be delivered to the store the nex... See more

Rated 5 out of 5 stars

Brilliant service, everything ordered, arrived as planned. One item was damaged and getting an exchange delivered was so easy, straight forward and quick. Great job Tippers, and free delivery over £50... See more

Rated 5 out of 5 stars

Nuneaton tippers have been great helping us out with our project, providing good quality materials, fast reliable service.One of best customer service experiences I have ever had from the sale team gr... See more

Company details

  1. #68 of 93 best companies in Hardware Shop

Written by the company

Tippers is a Family run Builders Merchant providing quality building materials for trade and DIY in Lichfield, Tamworth, Kidderminster, Uttoxeter, Birmingham, Wolverhampton, Huthwaite, Rugeley and Nuneaton.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

379 reviews

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Replied to 25% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Would not deliver on my drive

27 June 2024
tippers.com logo

Reply from tippers.com

Hi Jouberth, sorry you felt the need to leave this review. We have checked with the branch and driver and they have said the following. When arriving at your address, you asked if we could deliver it down your driveway. As per our delivery terms and conditions our vehicles have to park on the roadside/kerbside and are not allowed to park on private or shared driveways. As your property had a shared driveway, we wouldn't have been able to deliver without agreements by both homeowners/the landowner.

When the driver informed you of this, there was a mutual agreement on where the bulk bag could be craned to by our driver parking at the kerbside. At the point of delivery you agreed with this location and thanked the driver for this.

If you would like to discuss further, please email info@tippers.com

Rated 3 out of 5 stars

Communication

Order was expected on specific day so I waited in the job for it, only when I phoned to see if there was an approximate time on the delivery was I told that there were some problems with the transport and wouldn't be going, It would have been nice to have been informed of the issues in the morning as i wouldn't have waited on the job for 5hrs. That said, the person I spoke when I called was very helpful and polite and organised for delivery the following day.

29 June 2024
Rated 3 out of 5 stars

Good value and quality the cheapest…

Good value and quality the cheapest around. Only set back I ordered online for a Friday deliver so I could use over the weekend but didn’t deliver until the Monday and I can see Tippers from my House .

25 June 2024
Rated 5 out of 5 stars

Great service!

We had the heavy materials delivered by Tippers cheaper than we could get it in store at other local outlets.
We needed a couple of extra bags of cement to finish the job and their customer service dept made sure we had it on time and everyone involved was helpful. Thank you.

22 June 2024
Rated 4 out of 5 stars

Ordered online

Ordered online - straightforward with a smooth delivery.

Would have ordered in store, however some members of the Rugeley sales team are extremely miserable and make you feel guilty for asking questions about stock and for product recommendations.

- update -

Since this review the store manager has called me to discuss my experience. They clearly care about their custom and he was very appreciative of the honest review and told me efforts would be made to improve this.

26 May 2024

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