tippers.com Reviews 379

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service for its efficiency and the helpfulness of the drivers, who are often described as friendly and careful with materials. The staff across various departments and branches also receive high commendations for their professional, helpful, and knowledgeable approach, making interactions pleasant and productive. Many people appreciate the ease of ordering, especially online, and the overall excellent service provided. However, some customers experienced issues with their orders, including damaged goods upon delivery or delays in receiving their items. There were also instances where communication regarding delivery schedules was lacking, leading to inconvenience and frustration for some. A few people noted problems with product quality, such as materials not holding up as expected or being delivered with defects.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the punctuality... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpful and... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness and professionalism.... See more

Order

Users describe ambiguous interactions with order. Many customers report positive experiences, highlighting... See more

Product

Reviewers mention ambiguous feedback about the product. While many customers praise the first-class quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very impressed with Tippers. Purchased some paving slabs online for delivery. Then added a big band of sharp sand a few days later. The driver (Bert) very helpful (a credit to the company). Only 1 cri... See more

Rated 5 out of 5 stars

The gentleman at the service desk. I ordered the item over the internet and it wasn't at the local branch. The communication was good, and he arranged for the item to be delivered to the store the nex... See more

Rated 5 out of 5 stars

Brilliant service, everything ordered, arrived as planned. One item was damaged and getting an exchange delivered was so easy, straight forward and quick. Great job Tippers, and free delivery over £50... See more

Rated 5 out of 5 stars

Nuneaton tippers have been great helping us out with our project, providing good quality materials, fast reliable service.One of best customer service experiences I have ever had from the sale team gr... See more


Company details

  1. #68 of 93 best companies in Hardware Shop

Written by the company

Tippers is a Family run Builders Merchant providing quality building materials for trade and DIY in Lichfield, Tamworth, Kidderminster, Uttoxeter, Birmingham, Wolverhampton, Huthwaite, Rugeley and Nuneaton.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

379 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy order, paying and delivery

Ordered online picking the materials I needed, selected my preferred delivery date and paid. It was very easy. On the day, the delivery driver was helpful, placing the materials where I requested. The only thing that could be improved is more info on estimated deliver time as there were no messages. My delivery arrived late afternoon & I became concerned it wasn't going to arrive that day.

8 November 2024
Rated 5 out of 5 stars

Efficient and friendly

Delivery within days of ordering and the gentleman that delivered was friendly and helpful, he had time to chat and was interested in what I was going to do with the materials he delivered. However, Tippers delivered to the house next door 90 minutes earlier, using a vehicle that had enough room for my materials too. My delivery person advised that next door's delivery had come from the same place. There needs to be some joined up thinking to stop this type of thing happening again.

1 November 2024
Rated 5 out of 5 stars

Wood Delivery

Telephoned, days previous to delivery to ensure everything was ok, on the day, quick call to let me know what time they would be arriving, came on time, delivered it right where i wanted and everything was perfect, always great dealing with Tippers

1 November 2024
Rated 1 out of 5 stars

Not consistent slabs

Delivered 117 slabs.

12 broken on delivery,
Sent two batches of slabs (different manufacturers)

Fast delivery,when they said they would.

7 October 2024
tippers.com logo

Reply from tippers.com

Hi Shaun, sorry you felt the need to leave this feedback. We have spoken to the Tamworth branch who delivered your order.

They informed us that you notified them of the damaged items immediately upon delivery and they was replaced without quibble free of charge.

Regarding the comment of different manufacturers, we only stock BS Eaton for these Milford slabs. The products that were swapped were exactly the same in specification and dimensions, you will experience minor shade/batch variation due to the manufacturing process, date and conditions.

Rated 5 out of 5 stars

Great experience

Easy ordering, confirmation call and check to make sure everything I needed was on the order. Fantastic delivery. All round great service

30 September 2024
Rated 5 out of 5 stars

Great people

Great people. Dealt with Huthwaite and Lichfield branch. Always very friendly, knowledgeable and brilliant value. Well done all.

28 September 2024
Rated 5 out of 5 stars

Brilliant service

Brilliant service, just disappointed that my delivery cost was £40 instead of £25, I thought I was local only being 3 miles away from Rugeley.
The driver was first class and rang me to see where to put the items, can’t ask for better than that.

29 August 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look