TI SENTO Reviews 

Sweet little ring.

Hi. I order zodiak necklace. Pendant is very nice , lovely but chain which is coming with it very poor quality......much worste as is look on a foto.

Order no #TSEN202531071
Ordered 2 rings during the summer sale, received both rings with scratches on them, emailed customer service the same day the order was delivered, they replied fast to send pictures. Got side tracked because of work duties, sent the pictures few weeks after that, no reply from customer service. Paid 70 euros for 2 rings that turned out to be damaged goods. I have an agreement with the seller which charged me for faulty goods and no answer from customer service about this.

*Seller replied after posting the review saying they didn't receive the pictures. Resent pictures 2 times now. Waiting on answer in regards to resolving the issue.

Very good and friendly support.
My problem was handled quickly and carefully, and resolved as quickly as possible.
I can only recommend it.

And thank you again.

I bought a Ti Sento ring from an independent jewellery store in Tallinn and one stone fell out during the general warranty period. The store claimed there is no warranty and that the product would not be repaired. Since the ring was very special to me, I contacted Ti Sento directly to ask if there was any way to repair it. The case was immediately taken seriously and they apologized for my unfortunate experience. I also got a warranty for the ring and they asked me to send it to them to be checked for manufacturing defects (they even promised to cover the postage). Now I received a new beautiful replacement. I couldn't be happier, absolutely exceptional customer service! Communication was fast, easy and heartwarmingly friendly!

I ordered a ring in particular color. Received the same model,but different color, which was also cheaper than the one I bought. When I wrote about this to the customer service, they only offered to return the item. Knowing our post office, I decided to keep the ring, in order not for it to get lost in the post (happens frequently) and avoid any problems with refund because of that. When I offered to keep the ring,but asked for price difference (I sent screenshots from the website with both rings and different prices) refund and an additional discount code for new item I wanted to buy, I got an answer that they would offer only full refund if I return the item. I kindly asked again to review, because - why do I have to waste my time going to the post office, sending the item back? And if I would order again, who knows if I would get the item I want, so for me offering this solution felt right. At the end I got refunded price difference and offered a 10% code,but unfortunately I could not use it together with 5EUR discount code I received for my first time purchase. When I brought this to their attention I got cold answer that you can only use 1 code at a time. Hello? You made a mistake, I offered fair solution and was not asking for more, just to use 2 codes I had. At the end i am very disappointed because nobody even answered me to my last email. I wanted to be a returning customer, now I am telling everyone that it is not worth it, as to this company their client is not a priority.
Answer to the company- if your system has this problem, than you could go one step forward to the client and issue a bigger value discount code. So this excuse is not acceptable, as a way out can always be found. This just repeatedly shows your inability and unwillingness to find a mutually acceptable solution.

Very poor support and return service!

First of all, I want to point out that the quality and design of the jewellery is brilliant! Every time opening Ti Sento's online shop I want to buy every single piece as it is really one of a kind. My go-to store for unique pieces that you won't find anywhere else.
Second - the customer service!!! I had a tiny issue with my ring what was the outcome of simply wearing the ring every day. I reached out to Ti Sento and they not just handled my questions really quickly but offered to exchange the ring to a completely new one.

Communication - outstanding! Service - outstanding! Products - outstanding!

Have done a lot of different shopping at Ti Sento. Everything has arrived nicely wrapped.
Unfortunately, a bracelet was destroyed, but that was not a problem.
Due to the long warranty and good customer service, they replaced it with a new bracelet. Even paid return postage!

They respond quickly to inquiries and the jewelery is just absolutely beautiful!

Highly recommended!

Absolutely stunning jewellery from TI SENTO
Every piece of jewellery is so eye catching

I have been purchasing Ti Sento jewelry for years now. The quality is exceptional and I love every piece I have.
The customer service department is outstanding if you need them for anything. Their response is professional and quick! Highly recommend this company.

Very poor quality. I ordered 2 rings, with both, their stones fell out after only couple months wearing them.
The worst is first they try to fix it, send it back, but it breaks again after few weeks. Then - they don't give you money back, they will send you voucher. Then you order something, and it will break again. And this is the circle.
Don't waste your money on Tisento

I am a regular customer of TiSento brand because every season they succeed in surprising me with their chic, outstanding collections. Moreover the quality of their jewelries is top notch and their service deserves a 5 stars rate. I am very satisfied with the brand and I highly recommend you to have a look at their amazing jewelries!

I've already bought several pieces and they've all lived up to expectations. Fast and efficient service. My last experience was with the after-sales service, which exceeded my expectations. I recommend the brand

None existent customer service. I returned 2 rings on 13th July it has passed through customs and has been delivered to their nominated collection point pending collection on the 25th July. I have sent several emails asking for a refund and replies advise my return has not been received despite providing the tracking number from my proof of postage. Still no refund.

Travel to Italy many times and bought from authorised dealers directly. This is the 1st time I purchased online via official website. The products are exact as images, photos. Very quick delivery. SALES is such a bargain!!!

Where do I begin? I bought a bracelet on 19/7/22, unfortunately a stone fell out of the clasp, this bracelet had been rarely worn, I contacted them and they agreed to repair it free of charge as it was under a year old this was on 22/5/23 and reimburse my postage £11.25, which they didn’t. It somehow took over a month to arrive, once received they kindly replaced it, however I have now received a letter from Parcel Force in the UK to say I have to pay £146.18 Customs and Import Tax to get my bracelet back? Which is totally unacceptable as this was a faulty product which was replaced, so in essence I am expected to pay £157.43 (postage and customs) due to having received a product which the jeweller hadn’t set the stone in properly. To clarify I’m expected to pay this money so that I can get my bracelet back, as a customer I should not have to be out of pocket due to this issue.
In the letter it states if payment is not received the item will be returned to sender, which I am quite prepared to do, as of this moment I have paid for a bracelet which I no longer have.
I have tried to contact customer services 3 times directly and twice on their website with no response to this issue, in summary I have always loved this brand which is quite expensive, but the after service is appalling and I will no longer buy any of their products. I advised them that if they did not respond to me within 30 minutes of my last email I would be placing this review on Trustpilot, obviously they don’t care about their reputation!

I returned a bracelet over 4 weeks ago and still not been refunded the £330. Service is the worst ever and customer services not interested.

I want my money back !
Today I have recieved my order , and an empty box !!
I HAVE ORDERED FOR 280€
THE BOX IS RE TAPE BY DPD ,so someone has my jewelery , I have recieved an empty box
Please anwer to my emails
Thanks