The earrings are really nice quality metal. The titanium doesn't stain at all. But the hanging dimante attachment is a bit loose so has fallen out of one of my earrings. Overall though really affordab... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Love the titanium jewelled rings I received. Slight hiccup with one ring as wrong item sent initially, but was rectified swiftly and paid postage label sent to return incorrect item. Swift communicati... See more
Company replied
Quick delivery which unlike other Sellers is free post. My purchase was delivered in secure packaging and in perfect condition. Very pleased with my good quality earrings which I purchased at an affor... See more
Company replied
On family recommendation I chose a pair of earrings for my granddaughter’s 18 th birthday. They arrived promptly, well packaged, without fuss and are beautiful. Just what I was looking for. I was regu... See more
Company replied
Company details
Written by the company
With over 20 years of experience, Tish Lyon combines craftsmanship and creativity to offer stylish and timeless pieces. Our mission is to modernise the ear styling movement, making luxury accessible without compromising on comfort or style.
Contact info
19 FACTORY ROAD, BH16 5SN, POOLE, United Kingdom
- support@tishlyon.com
- tishlyon.com
Up to 50% Off Black Friday
4.0
Great
197 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely plain earrings they work
Lovely plain earrings they work, don't make my ears hurt. Titanium plain silver coloured bought.
2 April 2026
Reply from Tish Lyon
Hi there,
Thank you for leaving us a 5 star review. We are glad to hear that you are pleased with the hoop earrings purchased. Thank you for shopping with us.
Tish Lyon Team
Reply from Tish Lyon
Hi there,
Thank you for leaving us a great review. We are glad to hear that the earrings purchased arrived in good time and were well presented. Thank you for choosing us.
Tish Lyon Team
Reply from Tish Lyon
Hi there,
Thank you for leaving us a 5 star review. We are glad that you are pleased with the earrings purchased. Thank you for shopping with us.
Tish Lyon Team
Great service
My daughter and I had matching welded bracelets at John Lewis Bluewater. Mia was fantastic, very friendly and professional and gave us great advice. Highly recommend this company and particularly Mia at the Bluewater Tish Lyon.
7 March 2026
Unprompted review
Reply from Tish Lyon
Hi there,
Thank you for leaving us such a great review. We are really glad to hear that you had a positive experience in our Bluewater Studio. We will be sure to pass on the great feedback to the team.
Tish Lyon Team
Went to have my child’s ears pierced
Went to have my child’s ears pierced. The lady who dealt with us clearly knew what she was doing so no issues there, and hopefully they will heal well.
However, my husband and I both felt she came across as abrupt and unfriendly - what a shame.
Also, I ended up paying double than what I’d expected based on the info on the website. Disappointed by the experience.
4 April 2026
Unprompted review
Reply from Tish Lyon
Hello Lucy.
Thank you for sharing your feedback with us. We are sorry to hear you feel disappointed by your recent in-store experience.
We'd be really grateful if you could reach out to our customer service team at support@tishlyon.com and they will be happy to look into this further for you.
Thank you.
Tish Lyon Team
God-awful customer service
God-awful customer service. The items are pretty, but for the price we are paying, I'd expect at least some effort in answering questions about products I had bought. I received a few emails racked with spelling errors that were actually less useful than the AI bot answers on the FAQ. Returns are a nightmare - you have to wait for them to "approve" a photograph, then send you a form to print out (everyone uses prepaid tracked shipping labels now TL...) and cover the postage yourself - for a £200 item!!
Add to this the tarnishing already visible on the posts of the "solid gold" studs I bought not 3 months ago, which I was told to "polish". No interest in helping me figure out if it was a product issue. I'm actually very angry about the amount of money I've spent on 5 studs and the quality and service in return.
1 April 2026
Unprompted review
Reply from Tish Lyon
Hello.
Thank you for your feedback.
Unfortunately, we have been unable to locate an order on our system based on the information provided in this review.
If you could share your order number with our customer service team at support@tishlyon.com, we’d be more than happy to look into this further and assist.
Tish Lyon Team
Beautiful Jewellery, 5Star Service
Easy to use, great product and informative packaging. Nothing negative to say.
23 March 2026
Reply from Tish Lyon
Hello.
Thank you so much for taking the time to leave us a review.
It's great to hear that you are happy with the product and service you received from us.
Thanks again,
Tish Lyon Team
So happy with my helix earring I get so…
So happy with my helix earring I get so many compliments. Fast delivery.
24 February 2026
Reply from Tish Lyon
Hi there,
Thank you for leaving us a 5 star review. We are glad to hear that your order arrived quickly and you are pleased with the item. Thank you for choosing to purchase from us.
Tish Lyon Team
Very good delivery service it was a…
Very good delivery service it was a last minute birthday present for my daughter she received in time for her birthday and love it !
23 February 2026
Reply from Tish Lyon
Hi there,
Thank you for taking the time to leave us a 5 star review. We are so glad to hear that the parcel arrived in time for your daughters birthday. We hope she loves her new earring.
Tish Lyon Team
Quick service and lovely earrings in a…
Quick service and lovely earrings in a beautiful box
16 March 2026
Reply from Tish Lyon
Hi there,
Thank you leaving us a great review. We are glad to hear that you like the earrings and packaging. Thank you for shopping with us.
Tish Lyon Team
Nice quality earrings
Nice quality earrings. Hope they last longer than others I’ve bought from different retailers
17 February 2026
Reply from Tish Lyon
Hi there,
Thank you for taking the time to leave us a 5 star review. We are glad to hear you are pleased with the earrings. Thank you for choosing to purchase from us.
Tish Lyon Team
Don’t buy!
Delivered to the wrong place and they refuse to resend me the earrings or refund me! Scammers!!
19 March 2026
Unprompted review
Reply from Tish Lyon
Hi there,
Thank you for leaving us a review. We are sorry to hear that you haven't received your order placed with us. We can confirm we have reached out to the courier and are currently looking into this for you. We have also emailed you directly with further information to keep you updated on the current status.
Tish Lyon Team
Gem fell out of expensive earring
Edit: thank you for your reply it was helpful as the email had gone to my spam folder. I have updated my review.
Ordered a single stud earring less than a year ago. I noticed that the stone had fallen out somewhere. Given the price of the item, at £70, the quality was clearly either one-off faulty or could all be poor durability.
I emailed to ask for a refund and the company responded in good time.
7 March 2026
Unprompted review
Reply from Tish Lyon
Hi there,
Thank you for your review. We are sorry to hear that you have experienced an issue with an item purchased.
We can confirm we replied to your email on 9/3/2026 with guidance on how to proceed. We have now resent this to you today, if this is not received, please do email us directly at support@tishlyon.com.
Tish Lyon Team
Lovely delicate bracelet
Lovely delicate bracelet at a good price. Well packaged and delivered promptly.
2 March 2026
Reply from Tish Lyon
Hi there,
Thank you for taking the time to leave us a great review.
We are glad to hear that the bracelet purchased arrived well packaged and in a timely manner. Thank you for choosing to purchase from us.
Tish Lyon Team
Looked for some nice earrings that…
Looked for some nice earrings that wouldn’t affect my over sensitive ears. Had a few come but looked cheap. Yours was really nice plus I wear them to bed an shower in them. Well done I will definitely be purchasing more from you.
25 February 2026
Reply from Tish Lyon
Hi there,
Thank you for taking the time to leave us a review. We are really glad to hear that you are pleased with the pair of earrings ordered. Thank you for your support and we look forward to dispatching another out to you soon.
Tish Lyon Team
Ealovely goldsy to use website and prompt delivery.
Easy to use website and prompt delivery.
5 March 2026
Reply from Tish Lyon
Hi there,
Thank you for taking the time to leave us a review. We are glad to hear that the item purchased arrived promptly. We hope you love your new bracelet.
Tish Lyon Team
Goods arrived in good time and when…
Goods arrived in good time and when stated. Quality as expected .
20 February 2026
Reply from Tish Lyon
Hi there,
Thank you for taking the time to leave us a 5 star review. We are glad to hear that you are pleased with the quality of the items and they arrived quickly.
Tish Lyon Team
Beautiful piece of jewellery
Beautiful piece of jewellery. Turned up quickly and exactly as described.
18 February 2026
Reply from Tish Lyon
Hi there,
Thank you for leaving us such a great review. We are so glad to hear that your jewellery arrived in good time and you are pleased with the piece purchased.
Tish Lyon Team
Lovely designs
Lovely designs, good quality as promised. Delivery in time.
I wish they have more piercing centres around my area.
16 February 2026
Reply from Tish Lyon
Hi there,
Thank you for leaving us a 5 star review.
We are so glad to hear that you like the quality and designs of our jewellery. Its great to hear that your order arrived in good time, we hope you love your new earrings.
Tish Lyon Team
Not as described
Not as described. Am in the process of returning it - not made very easy!
16 February 2026
Reply from Tish Lyon
Hi there,
Thank you for leaving us a review.
We can confirm that your return has already been approved and we have emailed you directly with the information on how to return the item. We are currently awaiting to receive this back, so we can process this for you.
Please do reach out to us at support@tishlyon.com if you have any questions or queries regarding this.
Tish Lyon Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.