Titan GPS Reviews 73

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's politeness, knowledge, and helpfulness. Many appreciate the personalized attention and the peace of mind that comes from their interactions. Reviewers frequently mention the quick response times and efficient resolution of issues, whether it's for technical support, online portal assistance, or fleet management. The ease of ordering, installation, and the overall user-friendly experience are also highly valued by consumers.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpfulness and... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being helpful,... See more

Response time

Clients share positive opinions on response times. Customers consistently praise the quick and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service tech was extremely helpful, he found an answer to my request that worked. He made sure that I was satisfied with the Companies response by checking in several days later to make sure I w... See more

Company replied

Rated 5 out of 5 stars

Customer service has been the best of any company I have ever dealt with. The Titan GPS team is second to none. From the initial contact with our sales team, Jake Keeley and Jeremy Fahler, to the tech... See more

Company replied

Rated 5 out of 5 stars

I called in as a new customer have some issues logging in and Stephanie was happy to help and walked me though everything in just a few minutes. It was all working perfectly and she even mentioned to... See more

Company replied

Rated 5 out of 5 stars

Titan Tracking/CTS Tracking is always very helpful when I call in for assistance. The gps tracking ins essential for running our business. we always now where our trucks are for emergency calls

Company replied


Company details

  1. GPS supplier

Written by the company

Our state-of-the-art fleet management system collects and analyzes data from your vehicles, assets, and operations and turns it into actionable insights. So, you can run your fleet with greater efficiency and safety while ensuring compliance.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

73 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Overall a great customer experience

Consistent communication from our account manager who is making sure all is good on our end. Timely troubleshooting response when one of our systems was experiencing issues. Overall a great customer experience.

22 July 2025
Unprompted review
Titan GPS logo

Reply from Titan GPS

Thanks so much for the great review, Teri! We're happy to hear that your account manager is taking good care of you!

Rated 5 out of 5 stars

Quick Support

I was in need of assistance with the online portal and the support team was quick to responding and getting me what I needed.

23 July 2025
Unprompted review
Titan GPS logo

Reply from Titan GPS

Thanks so much for your review, Angel!

Rated 5 out of 5 stars

You call for service. They get it Done!

The service tech was extremely helpful, he found an answer to my request that worked. He made sure that I was satisfied with the Companies response by checking in several days later to make sure I was happy. That type of service has all but disappeared in todays business environment.

Great Job Guys!

10 July 2025
Unprompted review
Titan GPS logo

Reply from Titan GPS

We're happy to hear that our tech was able to find a solution to your request, followed by a check-in to ensure you were still satisfied! Thanks for sharing your story with us!

Rated 5 out of 5 stars

Great Experience From The Very Start

What made my experience great with Titan was the ease of orderding the product, installation and the CSR' who assisted me when I had a question.

7 July 2025
Unprompted review
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Reply from Titan GPS

Thanks so much, Nikolas! We're happy to hear everything was taking care of quickly and efficiently!

Rated 5 out of 5 stars

Out of Range

We had a truck reading out of range. I contacted GPS Insight. They were very helpful getting it fixed right away. They have been very helpful for any problem or question I have had in the past.

3 July 2025
Unprompted review
Titan GPS logo

Reply from Titan GPS

Glad we we're able to get things fixed quickly, Debby! Thanks for sharing your story with us!

Rated 5 out of 5 stars

Great team

Titan Tracking/CTS Tracking is always very helpful when I call in for assistance. The gps tracking ins essential for running our business. we always now where our trucks are for emergency calls

7 June 2025
Unprompted review
Titan GPS logo

Reply from Titan GPS

We're always happy to help you monitor your fleet vehicles and drivers, Lydia! Thank you for sharing!

Rated 5 out of 5 stars

Helpful Support

They took the problem I sent in and their team resolved it fully with very little input from us.

15 May 2025
Unprompted review
Titan GPS logo

Reply from Titan GPS

Thanks so much for the positive review, Jane! Happy to hear Titan GPS support handled your issue quickly and professionally!

Rated 5 out of 5 stars

Great customer service!

Very courteous and quick customer service from the start to finish!
Well done!

3 June 2025
Unprompted review
Titan GPS logo

Reply from Titan GPS

Thanks so much for taking the time to leave us a review, Brad!

Rated 5 out of 5 stars

Support line Great

No big waiting time of the driver support line, and great team to help with any issues.

29 May 2025
Unprompted review
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Reply from Titan GPS

We love to hear it! Thanks for leaving us a review!

Rated 5 out of 5 stars

Titan GPS Dashboard

Andrew and Staff Got Me Headed in The Right Direction and the Whole Way Through the Process. Extremely Patient and Knowledgeable Staff. Couldn't Have Done it Without The Help and Directions.

12 May 2025
Unprompted review
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Reply from Titan GPS

Andrew is great! Thanks so much for the kind words, Carl! We'll pass them along to the team!

Rated 5 out of 5 stars

Full service, couldn't ask for anything more

Received prompt service from Roberto, he was very knowledgeable, contacted my driver directly to assist, and followed up with extra documentation.

15 January 2025
Unprompted review
Titan GPS logo

Reply from Titan GPS

Amazing to hear, Jeff! We're glad that Roberto was able to help by connecting with your driver and getting you the docs you need! We will let him know of your kind words. Thanks!

Rated 5 out of 5 stars

Technial Help

Prompt responses and follow up to our team for the technical troubleshooting inquiries we made.

6 May 2025
Unprompted review
Titan GPS logo

Reply from Titan GPS

Happy to hear that our service team was able to help you out, DF! Thanks so much for taking the time to share!

Rated 5 out of 5 stars

Excellent and Knowledgeable Support

Impressed with the recent improvements in Titan GPS support! I received a quick reply and a helpful follow-up call to ensure I understood everything. The support person was knowledgeable and resolved my questions efficiently during the call. A significant step up in their responsiveness!

6 May 2025
Unprompted review
Titan GPS logo

Reply from Titan GPS

Amazing review, Merlin! We're thrilled to have long-time customers like you who are taking advantage of the feature updates we're constantly developing! Thanks for sharing!

Rated 5 out of 5 stars

Exceptional Service Every Time

We consistently receive excellent service from Titan GPS. Their responses are always quick and professional. It's clear they value their customers, and we appreciate the personalized attention they provide. Highly recommend!

8 May 2025
Unprompted review
Titan GPS logo

Reply from Titan GPS

Wonderful to hear, thank you so much for taking the time to share your story!

Rated 5 out of 5 stars

The service was beyond what I expected

The service was beyond what I expected. They were honest didn’t try to sell me the product. Explained everything in great detail and again the service from initial contact to final installation was beyond expectations

24 March 2025
Unprompted review
Titan GPS logo

Reply from Titan GPS

We always try to go above and beyond, we're glad you're loving our product! Thanks for taking the time to leave a review!

Rated 5 out of 5 stars

It has enabled us to be more proactive…

It has enabled us to be more proactive in our business, tracking stops and reviewing route usage,

10 April 2025
Unprompted review
Titan GPS logo

Reply from Titan GPS

Thank you so much, George! We're thrilled that your business has been enjoying the many benefits of Titan GPS!

Rated 4 out of 5 stars

No more missed service schedules

Titan GPS has been in our company trucks for some time now. We enjoy the easy to use app. The desktop has many features that streamline day to day operations for our busy oilfield hauling company. One thing in particular that has benefitted us is tracking our hours for services. Timely maintenance equals less operational costs and downtime. The customer service is great. I never have any issues speaking with a person and resolving our problems. Their hard work really shows.

7 April 2025
Unprompted review
Titan GPS logo

Reply from Titan GPS

Amazing review, Justin! Always great to hear that our app is easy to use and that our digital HoS tracking makes logging hours a breeze! Thanks for taking the time to share your story!

Rated 5 out of 5 stars

Great Service!

Great Service!

The crew at Titan is always available to answer questions, offer support and guide its customers with knowledgeable and timely responses.

25 March 2025
Unprompted review
Titan GPS logo

Reply from Titan GPS

Wonderful to hear! Thanks so much for the review!

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