Tixr Reviews 297

They responded to me in time for my event and helped fix the issues with my tickets seamlessly.

Accidentally bought my tickets for the wrong date & was very quickly and easily exchanged with no issues. Thank you kindly. I appreciate your help.

Customer service was great!!! I accidentally sent my ticket confirmation email to an email that was full on storage so i didn’t receive it. i quickly emailed support after updating my storage and they quickly got it sent to me. within 20 minutes fast!!! i was very pleased with the help i received. thanks to them i didn’t panic for long.

So amazing. Able to accommodate my needs. Best support ever

An error happened during my purchase (still undetermined if it was user or system error) that resulted in me getting a ticket for an incorrect date. The Tixr team was quick to respond and help me resolve the issue and made sure I had a ticket for the correct date. From my first contact until resolution, it was less than four hours.

The Tixr Team were so helpful!

They were accomodating to my needs and answered my questions thoroughly! :)

Quick and helpful reply to my question about my order

Wonderful customer service! They fixed a simple issue in a matter of minutes. Communication was easy and simple :)

Customer service was excellent to deal with, the issue was odd and took a while to replace but communication was great the whole way.

I needed to change one of my tickets to reflect my husband's name, and it took maybe 5 minutes for ya'll to respond, then I gave his info and that was all! 8 minutes total to have this handled for a beloved upcoming festival!

I had a ticket issue and once I reached out via email, I got a response and a fix within the hour. I’m impressed with Customer Service!

The support team was so quick to acknowledge my concern with our tickets, and helped me out tremendously! I have not received such fast and helpful service in quite some time! This is my first time purchasing from Tixr, i will definitely keep them in mind for the future now! Thank you to your team!!

Fast response and solutions to the small issues I had.

I was initially unable to secure my previously purchased tickets to an upcoming concert as my work email had been terminated when I retired. Tixr customer support responded promptly ( same day) and worked with me to transfer tickets to a new email address. This occurred after hours on a weekday and weekend. Very impressed !! Absolutely outstanding customer service at a time when most companies don't put much emphasis on this.

The issue was I never received any confirmation of my order and no link to the ticket
Thankfully customer service reached out but I have already found the website and hopefully the ticket will work

Wanted to upgrade my ticket and the option wasn’t available the representative was so helpful and walked me through every step and gave clear instructions, thanks to Tixr I was about to accomplish what I set out to do 🤗 10/10 experience

They were able to make requested adjustments, were reasonable and incredibly timely with their email response!

My last few payments failed and I was worried my payment plan was going to be cancelled. I knew I had the funds available and was getting frustrated they kept failing. The support person helping me was very patient while I was trying to figure out what was going wrong. It ended up being an error on my banks part. Eventually I switched to a different card and we got the payments settled. Support messaged back super fast every time I emailed. I’m very thankful for their help. :)

Fast and helpful fan support. I needed to make a change with an order and my email was responded to right away. The app is easy to navigate, which is also helpful.