TJB Widnes & Hallmark Jewellers Reviews 

118
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their welcoming, helpful, and knowledgeable approach, making every interaction pleasant and efficient. Many people highlight the exceptional service, noting quick turnarounds for repairs and resizing, often completed on the same day. Reviewers are delighted with the quality of the products, especially custom-designed pieces, and appreciate the clear explanations and advice provided. The company's ability to recreate or repair sentimental items, sometimes even free of charge, further contributes to customer satisfaction.

What people talk about most

Service

Customers consistently report positive experiences with the service, highlighting the staff's helpfulness,... See more

Staff

Reviewers mention positive feedback about staff, consistently praising them as friendly, helpful, and... See more

Product

Users describe positive interactions with product, highlighting the excellent craftsmanship and personalized... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called in to have my bracelet repaired and was greeted by a lovely, welcoming young lady and gentleman. After an in-depth inspection of the bracelet the young man fixed the problem and wouldn’t acc... See more

Rated 5 out of 5 stars

Today I visited the Jewellers Bench in Widnes to have both my engagement ring & wedding ring re sized. After only being married 1 week and my rings not fitting how I’d like them to I was hoping to fin... See more

Rated 5 out of 5 stars

Took my engagement ring in yesterday 7th February to get cleaned with in half a hour looked good as new. 2 gentle men in there were very helpful and explained in detail what they would do and also gav... See more

Rated 5 out of 5 stars

Came in the shop with a broken chain and the staff was very helpful and sorted it within a matter on minutes! Also baught my fiancé a lovely necklace after browsing there wide selection! Would highly... See more


Company details

  1. Jeweller

Written by the company

Family run traditional jewellers, with two stores each with a full equipped jewellery workshop, offering all aspects of jewellery repairs, alterations & bespoke items.


Contact info

4.9

Excellent

TrustScore 5 out of 5

118 reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(118)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

I visited the jewelry bench in widnes…

I visited the jewelry bench in widnes to ask if they could fix my 5mm gold clasp on a sentinel necklace, the service was great, within 2 minutes they had fixed the clasp and i was delighted!

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing jewellers shop in Formby.

I can't speak highly enough of this lovely jewellers shop in Formby. The staff are warm, friendly and approachable. Nothing is too much trouble, and no matter what you go in for, you are treated with the same respect and attention. Since I'm a 'difficult customer' (😊), they went to extraordinary lengths to locate a specific style of earrings.
Prior to this Liam collaborated with his dad to re-model my coveted emerald and diamond ring. The stones had been set in such a way that they fell out easily (I hadn't bought it from here), and I am delighted with the result.
During the very busy pre-Christmas period, I left my card holder on the counter in the shop. Liam, who manages the shop, brought it back to me at home in his lunch break. I value the service in this jewellers so much that I wouldn't even think of going anywhere else now. The staff are all genuinely nice people, and very, very helpful and accommodating. If you need any jewellery, or help/advice regarding a piece of jewellery you must go there! You won't be disappointed. Thankyou doesn't seem enough. You are all brilliant ⭐️🌟⭐️🌟✨️

26 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I took a ring into “Hallmark Jewellers “ in Formby to be re-made after being let down by another jeweller. They have done a fantastic job. The ring they have made for me is stunning and they have put other stones in an old ring which also look amazing. The staff are always friendly, obliging and knowledgeable. They talked me through the process and listened to what I wanted. I would highly recommend this jewellers.

19 April 2025
Unprompted review
Rated 5 out of 5 stars

First time using jeweller’s bench for a…

First time using jeweller’s bench for a repair on my wife’s wedding and engagement rings needed to be resized what a fantastic job they have done for her first class absolutely would recommend them to anyone not just for repairs but for any new jewellery as well they even send you a txt message when it’s ready if you have more than one item you receive a txt message for each item absolutely delighted thank you all so much

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Recently purchased a ceramic watch from…

Recently purchased a ceramic watch from another company and took it into TJB to get some links taken out but they advised me with it being ceramic it's very delicate... didn't need the links taken out in the end however it did prompt me to give the watch a good look over and I found a crack in the face of the watch .... without there knowledge on the watch I would of never seen this crack so thank you very much for your service on providing me acurate information will defiently be coming back to you in future

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Bespoke engagement ring - outstanding service and quality

I first heard about TJB Widnes and Hallmark Jewellers from a colleague who recommended them to me and spoke highly of their manager Liam's service and of the quality of their ring setting service.

Having already purchased a diamond, I asked Liam to create a bespoke engagement ring for my partner in only six weeks for a proposal I had planned. Liam quickly booked me in for a consultation to discuss my requirements and arranged for the ring to be designed in CAD within a couple of weeks. The images he provided gave me confidence in the design before the ring was cast. He used his relationship with the casting company to fast-track the job to ensure my deadline was met in good time. I was then kindly invited to watch the process of setting my diamond and the finishing of the ring. My (now) fiancé is delighted with her ring, saying it far exceeds her expectations of anything available off the shelf and she cherishes the uniqueness of her ring.

Despite the pressure of the tight deadline the whole experience was a pleasure from start to finish thanks to Liam's excellent communication and his management of the whole process. I would highly recommend TJB Widnes and Hallmark Jewellers.

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and top quality work

Excellent service and top quality work
They resized my battered gold wedding ring , cleaned and polished , it was better than when it was new.
Also soldered, polished and cleaned a gold bracelet, another top job.
Changed my watch batteries, while I waited. I am taking my new watch to get the strap fitted to size.
I will use them every time , not expensive and well worth a visit. Highly recommended.

9 December 2024
Unprompted review
Rated 5 out of 5 stars

Our engagement and wedding rings

Thank you so much! We are absolutely delighted with the outcome of our wedding and engagement rings! We got them cleaned and dipped and they look brand new!! Couldn’t be happier with the service and quality! Thank you!

25 November 2024
Unprompted review
Rated 5 out of 5 stars

I always go to the Jewellers Bench…

I always go to the Jewellers Bench Widnes. The service is amazing, the work outstanding and the cost is so reasonable. Just had a new stone put in my eternity ring. It was ready the next day and was beautifully cleaned. Looked like new. Would highly recommend: great value, service and work. Have recommended lots of my friends and family.

22 November 2024
Unprompted review
Rated 5 out of 5 stars

"I had the most wonderful experience at…

"I had the most wonderful experience at this jeweler! From the moment I walked in, I was greeted with a warm welcome and exceptional customer service. The staff are incredibly knowledgeable and patient, helping me get my wife's ring fixed.

The quality of their jewelry is outstanding—every piece is beautifully crafted and unique. I have used this the jewellers bench for year and it’s clear that great care and attention to detail.

If you’re looking for a jeweller with high-quality pieces and a team that genuinely cares about their customers, this is the place to go. I’ll definitely be returning for future purchases!"

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent and friendly service!

After being a previous customer of this jeweller, I attended for advice and a quote to repair an issue with my engagement ring (purchased elsewhere in around 1998!) Only for the issue to be repaired there and then, quickly and at no cost! This went above and beyond in my view and I was very grateful

12 November 2024
Unprompted review
Rated 5 out of 5 stars

Revamped

They did a great job on an item of jewellery, more than I expected and was wonderfully surprised at the end product (dog tag) highly recommend

10 November 2024
Unprompted review

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